Best Western Hotel Arctic Eden

You may be tempted to take a cabin in the wilderness of Kiruna but if you are by train and want to escape the cold, this hotel is perfect. One of the best nights of sleep that I've had in Sweden has been on their extremely comfortable beds. The room is spacious and cozy with all the amenities that you'd need, including a TV which you can cast onto. The shower is lovely and warm with the option of two shower heads. The location is ideal too, only a 20 minute walk to the train station and easy to go out into nature if you fancy a nighttime Aurora walk. The staff were extremely helpful and friendly with our booking (I had to book on two separate bookings and we were able to keep our room). Last but not least, the facilities are great - the gym is huge and a bit of a maze but it has everything that you could want and the sauna and pool are absolutely lovely. Last but not least, the breakfast buffet included was lovely. The only downside is why prawns were put in the deviled eggs but there are other egg options so it's not the end of the world. Plenty of vegetarian options and even some vegan choices too.

I have stayed here twice this winter. Very nice mature lady in the reception doing the check in. I was happily surprised by the room, I understood it was new/recently renovated in the other ”wing” in the middle of the parking lot. The second time I stayed in a suite near the gym. It was roomy but a bit dated and the sauna was a bit funny (very small attached to the shower, didn’t try it) The bed was too soft so I actually slept in one of the extra beds which was better mattress but not great. The restaurant bar is cozy and breakfast was quite excellent with some gluten free and vegan options. The price is a bit high for what you get.

First at all, the hotel layout is very confusing. I have to open 7 doors and many stairs with carry luggage from reception before reaching the room (no automatic door). Second, receptionists lack communication between shifts. I was booking one night through an online agent and extended 2 more nights directly. And in the morning I went to reception to update the key card, but in the afternoon I still got a call asking to check out, after explaining and checking the staff apologized for the mistake. Definitely have to update the key card again. Furthermore, I asked about a tour with a night shift sta6, he called the agency but couldn't confirm at that time so he told me to come here later. Then I came again the next morning, but the morning shift didn't know anything, no memo or trace. Third, the manner and service of staff is substandard if compared with other properties. Example: staff playing mobile phone at reception, maybe it's about work but no looking good. He should hide, not obviously seeing. Fourth, I was hanging signs 'please make up my room ' at the door. But when I came back the sign was still at the door and no one was clean. The reason is they've 3 housekeepers only, and fully booking!! Only the room and breakfast are good. At this price the guest should deserve better!

The rooms are nice and clean. However, the walk to the rooms can be quite extensive. We primarily booked this hotel for its pool facilities. Unfortunately, we quickly realized why no one was in the sauna or pool area. The pool is cold, making it unusable. The sauna is a complete disaster—pouring water on the stones constantly is pointless as the ventilation system removes all the steam. As a result, the wellness area of this hotel is effectively worthless. The restaurant was also disappointing. We waited an hour for our pizza because the staff forgot to place the order. At least the pizzas were offered free of charge afterward, which was the minimum they could do. That said, I wouldn’t have wanted to pay for them anyway, as they were a 4/10 at best. To top it off, the hotel is still located in old Kiruna, meaning the New Town is far away, and most activities or tours depart from there.

This was a great hotel. Really comfortable and cozy. The rooms were huge and had everything in it. The only problem was with the TV casting, not the casting per say, but the show was buffering all the time, so the internet was bad. The breakfast, however, really impressed me. Although it was not the biggest I've seen, the selection was really nice. They had everything from the standard English breakfasts to cottage cheese and oatmeal. So it was something for everyone's taste.

We booked the luxury suite and it was not at all up to standards, the service was terrible, they refused to add an extra bed. the breakfast was okay, it was not good nor bad. The gym was very big and had a lot of equipment. The sauna was good. Overall my family did not like the hotel because it was not up to the standards we had due to what we read online and on the website.

Stayed at the Best Western Eden Arctic in Kiruna, Sweden. Really ENJOYED staying here. The staff was super friendly and very helpful like getting us taxis, bus schedules and recommended places to visit. We arrived VERY early and were able to still get into our room. Grateful as we traveled a great distance to get to town. The premises has a pub restaurant open for dinner and on the property (like 50 feet away) a Thai restaurant that sells all sorts of food. Bus stops are around the corner. The room had all the simple amenities including a kettle for hot water and coffees. Breakfast buffet was included with a great variety for different tastes (eggs, pancakes, fruits, cereals, fresh breads, juices and coffees). There’s a small grocery store around the corner. There’s not a lot of places around so you’ll need to take the bus or taxi to get to like the center of town (about 1 hour walk), you can pay on the bus. I have nothing but good things to say about this hotel and would DEFINITELY stay here again if I’m this far up. Grateful for their hospitality as being a US citizen visiting another country, it’s helpful.

The room was very dusty, the hairdryer handle was very dirty, there were traces of leaked liquid on the mirror, the drain in the bathroom was clogged and while bathing all the water poured onto the bathroom floor. When my wife and I approached the reception on 25.12.2024 the employee said that the hotel was fully booked and he could not do anything. In my opinion, if there is no working and equipped room, then it should not be rented. That guy served us very badly, but the other employees were friendly, but still our problem was not fixed. And for the second time I will 100% not book a room in that hotel and I will not recommend it to you either, because if you have a problem, they will definitely not fix it