Best Western Hotel Arctic Eden

Spent one night here on our way to Kiruna airport. Staff was super friendly and happily arranged airport transfer. Breakfast was good, room was spacious and clean. The location is a bit far from the new city centre, but on the other hand very calm with a convenience store nearby and not too far from the railway station. We were very satisfied. The building may be a bit old as some have stated but it seems management is really doing its best to keep it up to standard, which they succeed in. The only thing that looked a bit tired is the pool, but that's probably in the planning for renovation.

I stayed at the Best Western Arctic Eden Hotel and overall had a good experience. The location is great, right in the old part of Kiruna. You can tell the building is a bit older, and the gym is definitely showing its age. The same goes for the indoor pool, but both were still okay to use. The staff were very friendly and helpful, and the breakfast was good overall with a nice selection. All in all a solid stay and a good choice in Kiruna

Arctic Eden Hotel is a decent budget option, but “Eden” feels like a strong word for the experience. The hotel seems like it’s doing the best it can with an older building. The gym equipment is fairly new, but it’s split into what felt like 10 separate small rooms in a basement. The spa and pool area have a similar setup — functional, but clearly fitted into limited space. The only dining options are the pub and a Thai restaurant, and both were average at best. Nothing bad, just mid-level food without much variety. We also had to ask to change rooms because it felt claustrophobic, which wasn’t the most comfortable start to our stay. Housekeeping only changes sheets every three days, which may not suit everyone. On the plus side, it’s a cheaper option and conveniently located near bus stations. Overall, it’s practical and workable, but more “making it work” than a true relaxing escape.

Stay charged at over €300 per night. The room initially assigned was in a condition that did not reflect the rate paid. Cleanliness and overall maintenance were clearly below the standard one would reasonably expect at this price level. The most concerning aspect, however, was the attitude of the person presenting himself as the manager. The way the issue was handled was neither professional nor appropriate in a customer service context. At this price point, and under an international brand, a significantly higher level of quality and service should be expected. Photos speak for themselves.

The rooms are nice and the breakfast was really good. Good location in the old city center, but a bit far away from the new center. But we saw northern lights by the hotel one evening which was really nice

The hotel is 20 mins by taxi or 30 minutes by bus from the airport (they sync them with the flight schedules) but drops you off 300-400m away at OK Parken (gas station) and during winter its not easy to drag with heavy luggage. Taxi costs around 400 SEK while the bus is 210 SEK for 2. We tried the hotel bar's veggies pizza (Vegana -159 SEK) and it was quite good. The flambeed pancake (lemon flavour-110 SEK) was provided with an icecream. There is a Thai restaurant too within the premises. The northern lights tour operators have a stop at this hotel. The breakfast options were sizeable (breads, meat, juices, Jams, pancakes, vegan cookies and breads, lactose free milk as well) The reception was quite good, friendly. The downside was the rooms (beds were somewhat okay, coat hangar space was present, snow shoes area seating space to put them ON or REMOVE was present, clean washrooms) but there was no heat and we were frozen on the first day. When we complained we got an extra blanket for the 2nd day, and it was quite clear the radiator was barely working and we also noticed a brick being placed in the window sill to stop somewhat the cold air squeezing in.

Was a little bit skeptical when I booked this hotel because of the reviews but I said I’ll give it a try anyway. And everything was perfect. Friendly staff and nice breakfast. What makes our travel magical was when we were able to witnessed aurora just outside the hotel. It was fantastic and recommended hotel.

I have had this hotel on my to-visit-list for a while, but there have been some newer options in Kiruna I wanted to try first. Much to my surprise, I secured a great rate at the BW Hotel Arctic Eden for two nights at the end of July, so here are my thoughts:||The hotel overall is as can be expected from an older property in the mid-range. I got quite a small room, and a bathroom that was really.....small. Taking a shower was indeed a challenge, but with enough tenacity, anything goes! Breakfast is included and I would use the word lacklustre to describe their food options at the breakfast buffet. Parking options are limited and in very high demand around the hotel this time of the year, so bear this in mind if you travel by car. ||My favourite thing about this hotel were the lovely people they have working in the reception. They are truly service-minded and solution-oriented. They also greet you consistently and seem genuinely interested in providing a stellar level of service. ||Would I stay here again? Yes, with a great rate, absolutely. At the same/similar rate as the newer hotels in the new part of town? Probably not!|||Bottom-line: if you can secure a good deal, go for it!