Best Western Hotel Bellevue au Lac

My experience at your hotel left much to be desired! The staff were very nice, but my room was a shoe box (room #214). My husband & i were with a group - Vacations by rail. Alot of the people in our group recd very nice rooms - much like the rooms you show on your website. Everyone in the group paid the same price that my husband & I did, but for some reason we recd a room that only allowed one person in the bathroom at a time. A picture of this room was not listed on your website. I can understand why - it had a bed in the room, no luggage rack (probably because there was not enough space in the room for a luggage rack. We had to open our luggage on the floor and move a chair around every time we had to get something out of our luggage! I was so happy to finally leave your hotel. If you cannot accommodate the same room type for every guest in a group then you should not book any of the guests in a group! My stay with you was a nightmare!!!!! I will never return to your hotel!!! Regards Cheryl E

Location in great right in front of the lake. Walking distance to center and a bus right by hotel entrance. |Junior suite room was very large, bed was comfortable, sofa bed (a third bed) was very uncomfortable. |Breakfast could be richer with some more options. |Staff was very friendly.

Excellent location, hôtel, staff and very reasonably priced. I would definitely stay there again So close to everything and yet quiet and very convenient. The shaded strolls along the lake are charming and unforgettable. The side views of the lake from my decent sized balcony were enjoyable and refreshing in their rarity these days, and very appreciated. I would stay there again even though the room, bathroom and shower were a bit small and needed some upgrading. Travelling solo it was not a big deal for me but might be for others.

Beautiful Hotel with Spacious Rooms, Great Facilities, and Delicious Food I had a wonderful stay at this hotel! The hotel itself is stunning, and the rooms are spacious with plenty of usable space — perfect for relaxing and moving around comfortably. The food was absolutely delicious, with a great variety of dishes that satisfied every craving. On top of that, the staff were friendly and welcoming, making the whole experience even better. All of this at a very reasonable price — great value for money! 🥰 Highly recommend this place for anyone looking for a relaxing and enjoyable stay without breaking the bank.

Extremely rude and hostile staff. I felt very uncomfortable here. Also the room was dirty. I booked a premium Junior Suite and they didn't even bother to ensure my room was clean.

Right from our arrival at reception, we were given a warm welcome - staff continued to be friendly and helpful. Our room was clean, bright and comfortable with a balcony giving us a partial view of the lake. Also the bathroom was lovely and lots of hot water. We were given the discount card the next morning for free travel around the area and also given lots of helpful information on where to go and what to see - there is lots! Breakfast was served in the beautiful dining room and there was plenty to choose from - it was all nicely presented and delicious. Special mention must go to Denis on reception who was so friendly and charming . We would definitely return.

The location right on Lake Lugano was spectacular, and the gentleman hotel manager and the rest of the staff excellent. They went well out of their way to ensure our comfort and convenience. ||The single elevator was quite small, and had to take very many trips to accommodate our tour group. There were some minor maintenance issues in the room, including a broken makeup mirror which was unusable. ||Breakfast buffet was adequate, but one had to queue up for coffee. Our fish dinner was outstanding||Would definitely come again

As a family of 4, we really enjoyed this hotel. We booked a family room, which ended up being a corner room on the back side, which had a balcony where we could see the lake as well as the pool. Our room felt slightly dated, but was clean, roomy and comfortable.||The staff were all friendly and we sere surprised that our room came with Ticino tickets for transportation within the area. It was super handy for getting into town and around. The staff also helped plan excursions around the area.||Breakfast was plentiful and I really enjoyed the coffees, fresh fruit, and cheese and meat. The breakfast area is nice with a patio out to the lake view. ||We didn't have time to visit the pool and it was a bit chilly when we were there, but it looked very clean and of a good size.||The only thing I would add is that there is not a coffee maker in the room, although there is a water kettle.