Best Western Hotel D'arc

Overall this is a great hotel that we stayed in during our stay in Orleans. We were two families with teenage kids and all worked well. Rooms were good and did the job. Breakfast was nice and location was perfect. We came in UK cars and parking needs a bit of thought. I have posted the car park to park in which is good for cars with roof boxes. There are loads of spots and you just need to pausing the app. It allows you to pay for 4hrs at a time but it has been fine for us. The car park is about 5min walk from the hotel so no big deal.

Great location across from train station and next to train station mall with great Carrefour. My room was clean and bed super comfortable. It is an old hotel with lots of upgrades and charm. Downside is my mini fridge did not work and the bathroom sink had a drain problem. Shower was a bit small but benefits outweighed the negatives. I didn’t eat the breakfast as I just go somewhere nearby and save my money.

⚠️ Inhumane service. Does not take responsibility for its mistakes, with contradictory information about prices on hotels.com. No constructive suggestions. Cold customer relations, no special attention. There are many other hotels in Orléans. I suggest you give this one a miss.

The hotel is very well placed close to the train station and the center of the town. The staff was always very nice and friendly. I found it to be very clean and tidy, with daily room cleaning service. The décor was kind of old fashioned, but I guess this is the theme of the hotel. The bed was very comfortable. ||As a downside, there is no hotel parking, you have a discount to a nearby parking, but is not a pleasing experience coming trough the rain from the parking to the hotel with the luggage. The rooms very pretty small, but well heated, but very noisy, I could easily hear all the doors on the floor and also the doors from the nearby rooms. Last thing, the breakfast was disappointing, short on options.

For the price we paid it was an exceptional hotel. The bed was large, the bathroom was nice - big shower with good water pressure. The location is great - near the train station and a short walk to the sights. The outstanding thing about this hotel is the staff - most notably Victoria (spelling) who greeted us, called the restaurant where we had booked dinner to let them know we were running late. While the hotel has no parking, they have a deal with a local public garage - Mediatheque - that is about 500 meters away. You can just park as normal there and they will give you a card to get out.

The Best Western Hotel D’Arc in Orléans, France is a terrible option for many reasons but the main one is that our property was stolen and, after almost a week, the Hotel has done nothing to help us or compensate us. ||I booked a room there because my husband and I were very tired after traveling all day, Expedia said it had parking and I also saw that it was 4-star hotel (sounded like the option we needed). The first surprise is that it did not have parking: the receptionist tells you where to park but you have to pay the overnight city-run parking yourself. (10 euros more).||The 4-star rating is absurd. The rooms are quite small, the doors to the bathrooms are not proper doors, the AC does not work, they have a lobby coffee machine that does not work, and we were given a room which had a shower with a clogged drain and no soap. We asked them to move us to another room. They gave us the room next door, which at least had a functioning shower and soap.||When we left our room on the next day to have breakfast, our computer was stolen. I had it in my backpack, which I left in the room. The “do not disturb” sign hanged from our door. The thief entered the room, nevertheless, opened the backpack, stole the computer and its charging cord, and left the rest of the backpack intact. We realized our property had been stolen until we had left Oléans, and reached Paris. I immediately notified the BW Hotel D’Arc by phone. I called again the next morning, and the next… I have emailed them too. I even emailed BW France’s costumer service. So far, they have not done anything to help us, support us, or compensate us. In sum, a TERRIBLE experience. Avoid this hotel for your comfort, piece of mind, and the safety of your belongings!

DON’T STAY IN THIS HOTEL. My personal computer was stolen from our room and the hotel is not offering any support. Full story: We stayed for one night, Saturday to Sunday in June 2024. I chose the hotel because its 4-star rating and because Expedia said it had parking. The first surprise is that the hotel DOES NOT HAVE PARKING, so the receptionists sends you to a city parking facility that you have to pay on your own. The 4-star rating is an overstatement. The hotel is old and needs renovations. The standard room we were given did not have soap and the shower’s drain was clogged. We asked for a change of room. We were given the room next door. We went out of the room twice, that evening for dinner and the next morning for breakfast. While we were out somebody entered the room, opened my backpack and took out the computer and its charging cord. We did not realized we had been stolen because we did not open the backpack until we had left Orléans and were already in Paris. So far, I have called the reception three times to ask about my computer, all that they did is to give me their email. I wrote an email but two full working days later, no word from them. We booked the hotel because we wanted to rest after a long day but the standard rooms are very small. A coffee machine in the lobby does not work. In both rooms the AC did not work at all. Not confortable at all, and worst, you get stolen!

This hotel certainly has a lot of oldtime charm and an excellent location next to the railway station and the centre of the city. Our twin room was quite spacious, particularly the bathroom. The personnel was really friendly and welcoming, but….|1. The weather was really hot at the beginning of our visit and aircon was truly needed. However, at least in our room it was quite inefficient and went off by itself. According to the personnel ”it sometimes does that”😮|2. Breakfast was quite disappointing, at least for someone who doesn’t eat meat and during the busiest times some articles ran out quickly. The breakfast room was really cramped.|3. If you’re a light sleeper, bring earplugs! There was a tram line below our window, naturally making quite a lot of noise. Of course noise is to be expected in a city.||Would I come again? Probably not.