Best Western Hotel Saint Claude

We booked a hotel from Saturday to Monday at the Best Western hotel Saint Claude in Peronne because we had car issues and need to stay in a hotel. On Monday morning, we asked if we could keep the room a little longer (for a fee) because of our pets and did not want to wait in the cold with them. This was not possible because they had to clean the room before 3 p.m. But we could stay in our room for another whole night and pay the full night. Excuse me? So paying a small fee until 6 p.m. is not possible, but paying for a whole night is? This made me so sad. We left at 15.30 hours but paid extra night. The hotel wasn't even fully booked; there were only two couples at breakfast. We will never complain if something is disappointing, but if you feel that you are not being listened or helped, then of course I will speak up: We didn't ask for cleaning these days, no extra towels, the breakfast was really bad, empty bins, bread that was already hard, no fresh rolls or anything, and what was full, fruit bowl, came from a tin and was mushy and... also something very special: We were informed that the hotel is unstaffed from 9 p.m. onwards, so you need a code to enter. To our surprise, this is not only the case in the evening, but also during the day. Imagine if you don't have the code with you during te day. After we went outside on Sunday at 12 mid day, and returned to find the hotel closed? It was totally dark inside. You could call an emergency number, but no one answered after several attempts? So we stood outside in the cold waiting. Unbelievable... And besides... they claim to speak English? I don't know who, but they don't bother to try. You expect people to show a little humanity and be helpful in this situation, but we were completely wrong. We feel that we are not being taken seriously and that we are still being saddled with more extra costs.

Great breakfast and service, rooms are almost new and super clean!

Excellent boutique hotel in a perfect central position in Peronne. Comfy beds, great service and an excellent continental breakfast. |My room was quiet and spotless, the shower hot and powerful and the whole hotel just oozes charm. |The hotel has been renovated in an older building yet retains the warmth and character by getting the balance right by combining the original charm with sharp 21st century architectural design features.

We stayed for one night, doing a short tour of the area. We were a little disappointed that our room was not ready at 3 pm. ||However the place seemed to have been refurbished (USB charge points in the room) and was very smart and well kept. Our room (107) was large, comfortable and quiet with a kettle and tea/coffee making facilities. Free street parking surrounds two sides of the hotel.||I'd be happy to recommend this hotel.

|We booked this hotel because it seemed central, accessible, comfortable and with parking. In the event, the promise was not realised. On the positive side, the rooms are comfortable and modern, with good bathrooms. However…..||The hotel is in a pedestrian precinct. We were led to believe that we could drive our car to the front of the hotel – which you cannot. When we asked what could be done, we were told to park at the bottom of the pedestrian precinct. We and others were therefore seen dragging our luggage up a cobbled street, sweat pouring from our brows. At the hotel itself (having located it in its hidden position) there were steep steps to negotiate. Once inside, reception was devoid of staff. We all stood, wondering if this was the Marie Celeste of hotels. Eventually, a nice receptionist arrived and we registered. It turned out that the poor receptionist was also the cleaner and the bar staff. Cutting back on staff in a service industry is not good for the clients but especially is not good for the staff. ||We later discovered that there is a disabled person’s access behind the hotel – but when we mentioned this, we were told that we did not look handicapped – even though we are in our 70s and clearly not strong, and one of our party is actually disabled and finds walking difficult, especially up cobbled streets dragging heavy suitcases. ||Wifi at this hotel seems to work well – if you can access it. One of our party could not log in. The following conversation occurred:||GUEST: I cannot access the wifi because a link is sent to my email address which is on the computer that is not on wifi.|RECEPTIONIST: You can get email on your cell phone. |GUEST: I do not have email on my cell phone. |RECEPTIONIST: You must install the email app on your cell phone. |GUEST: I really will not do that just for this hotel. |RECEPTIONIST: It is not for this hotel, it is for you. ||The result of this was that the guest never accessed wifi at this hotel. ||A note of caution: If you arrive to check in before 3pm, the hotel is shut. ||We saw only two staff members throughout our stay, both of whom were charming and as helpful as they could be. They were overworked, one minute being at reception, the next cleaning floors in the restaurant. We have no criticism of the staff who were all as helpful as they could be. ||We cannot recommend this hotel if you are a silver-haired traveller, used to slick service, or like personal contact with hotel staff. If you are a back packer, this could be for you, especially given the hotel’s proximity to a loud karaoke bar. ||Please hire more staff. |

When we arrived at 2.15am, after our car had broken down on the motorway, the door was closed, not surprisingly. The manager kindly got out of bed to let us in. He told us our insurer had made a mistake on the date and booked us in for the following night, therefore he was not expecting us. So we were immensely grateful to him for opening the door, welcoming us in a friendly way and letting us stay.||||We had a very comfortable, spacious and clean room and an excellent bed. The bathroom had a great shower. Breakfast was delicious and abundant. The manager couldn't have been more caring, attentive and helpful.||||We were delighted to discover Peronne and the hotel is situated in the centre of the oldest and nicest part of the town.

Good hotel with good prices. Staff was friendly and spoke fluent English. Breakfast was good. Rooms were OK. Quite a lot of noise coming through from the hallway and the rooms next to mine/above mine. No ventilation other than the windows. Bathroom was OK but slightly dated. No private parking, you have to use the public alley at the back of the hotel, which is well lit and has a camera, but does not give the safest impression to leave your car.

Really nice hotel! It's well designed and maintained, the theme follows throughout the hotel so it is very nicely decorated. The staff were also really helpful and lovely! Breakfast is €12 per person, very highly overpriced for what was a continental breakfast. We also had to stop playing pool around 9.45pm (instead of the advertised 10.30pm due to the receptionist leaving). The shower is a bit awkward as it floods everywhere as the was probably blocked. Still, it's a nice clean comfy hotel with a large double (two single beds put together).

What a nice find! A well run, modern Best Western hotel in a historical building in downtown Peronne, the heart of the battle of the Somme. Just around the corner you will find a beautiful, old stronghold that contains, as far as we understand, an exhibit of the history of the great war. Enough little restaurants and bistro's to choose from for dinner within walking distance . The hotel itself is very clean, and our room was spacious with a nice bathroom with walk in shower. Two chairs to sit in. Breakfast was included, and it's a great buffet with plenty to choose from. Fresh breads, eggs, deli cheeses, and meats, fruit, etc. And on top of this all it is located, conveniently near the A1, the thoroughfare from the North to Paris. Parking on the street nearby and behind the church. Saturday mornings there is market, so be sure to park behind the church on Friday night. We will be back ;-)

Stayed here after an enforced late depart from Paris and was too tired to go on to the tunnel. Arrived at 2100hrs and was welcomed by an attentetive receptionist who found me a room and organised a late meal. i wanted to leave early the next morning before the breakfast service started so he also organised an early breakfast to be laid out for me. Rooms are small but clean and comfortable and the hotel is right in the town centre. Excellent value and impeccable service. Good spot to stay if you are touring the battlefields