Best Western Melbourne City Hotel

We have stayed here several times over the past few years and have always been very happy with the hotel. Just be aware that the shower access in the shoebox rooms would not work for a larger person. The rooms are clean and comfortable and the location is excellent. The in house cafe/bar is great for a drink or a meal.

Overall: My stay at this hotel was very disappointing and fell far below basic expectations for cleanliness and comfort.Good: The hotel staff, including both front desk managers and 2 cleaning ladies, were polite and did their best to help. After I reported the issue, management apologized and upgraded me to a larger room on a higher floor. The cleaning staff were especially attentive and kept the room tidy every day, so the rodent problem was definitely not their fault.Bad: I was woken up at 3am by noises and discovered 2 rats in my room. I managed to kill one, but the other escaped. This was extremely distressing. ♧ Suggestion to other travellers♧I would not recommend staying at this hotel. If you have to stay here, insist on a higher floor. While the location is convenient and the staff are all friendly and professional, the building is old, and pest problems are a serious concern.♧Suggestion to hotel♧Pest control needs to be done much more frequently and thoroughly. Management should take more responsibility for guest safety and comfort, not just offer upgrades after complaints. Budget hotel guests still expect basic hygiene and a safe environment—this should be a priority

Considering Best Western Melbourne City for your stay? Let’s break it down. Location? ✅ Right by Southern Cross Station—super convenient. Cleanliness? ✅ Housekeeping does a good job. But that’s where the smooth experience ends. The lifts? ❌️ Painfully slow. The keycard system? ❌️ Unreliable—you’ll likely find yourself trekking back to reception to get it reprogrammed. And the bathrooms? ❌️ So small, you have to turn sideways just to get in. Service could use an upgrade, too. On March 14, 2025, at 11:00 AM, the receptionist wasn’t exactly welcoming ❌️. A simple request for a short extension came with an immediate AUD 20 charge—no courtesy, no flexibility. If you’re looking for a budget stay and don’t mind inconvenience, this hotel will do. But if you value time, service, and a hassle-free experience, you might want to explore other options.

Did not get a friendly vibe from the staff, especially at check-in. Hallways look decades old with ripped carpet. Huge indoor construction area right outside rooms. Courtyard rooms are too small. No chair, lack of power points, nowhere to put clothes or even luggage. Courtyards are beyond drab with little privacy from neighbouring rooms. Blinding floodlights in cortyards that can't be turned off. Noisey air-conditioning. Room TV's lack any additional entertainment and appear to have not even been retuned for years, resulting in missing channels. An experience I don't wish to have again, give it a miss, there's better places for similar prices. Fine if you don't plan to spend more than a few minutes in the room, but for business or any form of relaxation, it is not a top choice. Location is convenient, but nowhere for taxis/ubers to pickup and drop off easily.

This hotel is near the southern cross station which is the destination of the skybus from airport. It’s very convenient to go back and forth to the southern cross station. In CBD, there is a free tram zone in which people have no needa tap on or off their myki card, and the hotel is close to tram stations too. Also, it’s walking distance between the hotel and flinders station/ Lune/ Pidapipó CBD. If you book one day tour, tour guide usually pick you up at Great Southern Hotel, which is next to this hotel.The hotel offers 247 reception. Check-in and Check-out were quick. Body wash and shampoo were provided, but not toothpaste and toothbrush. The room was small but good enough for a person. The room was tidy.

Everything was fantastic. The location was only a three minute walk to Southern Cross Station which was why I chose Best Western. The room was spacious and very comfortable. Best of all it was very quiet for the middle of Melbourne. Close to great food places. Had 3 meals from the Bahn Me place just around the corner in Flinders Lane. Very good. Close to everywhere. Only a 15 min walk to Bourke Street Mall. Staff were very helpful. I needed a photocopy of boarding passes for flights within my next destination India and the staff said that was no problem. Very happy. Will definitely recommend to family and friends.

Quaint little hotel, near one end of Melbourne CBD. The location, near the intersection of two major roads, is just along the road from a major transport hub (Southern Cross Station). Trams travel along both major roads and there is a free City Circle tram stop just around the corner.|The hotel is near several entertainment centres, being the Crown Casino, Marvel Stadium, Melbourne Aquarium and The Melbourne Convention Centre.|The room was clean and tidy, with a comfortable bed and a large ensuite. Given the location, it felt very quiet and peaceful.

Recommend the King room. A good size room overlooking Spencer St. Ultra clean and comfortable, surprisingly quiet at night (I suspect double glazed windows). The ONLY thing I would have added was a microwave but otherwise perfect. Staff friendly and accommodating.