Best Western Nairobi, Upper Hill

Best Western Plus Upper Hill, Nairobi offers a comfortable and enjoyable stay. The room was clean, well maintained, and sound proofed, providing a restful environment. You unwind on the laidback garden and pool during the day.||The hotel’s location is convenient for both leisure and business travelers , with access to key hubs and easily accessible to JKIA and Wilson Airport. ||Breakfast Buffet was well organized with a good selection. Overall, the hotel delivers good value and a high standard of service. The staff are professional, courteous, and genuinely welcoming, which enhances the overall experience. Bridget and Derick were exceptional.

This place was fabulous! Breakfast is included and it’s extensive. The rooms are a little on the smaller side but extremely comfortable. The pool area is lush with mature plantings and trees. The staff are incredibly friendly and helpful including John. Will be back again!

My experience at Best Western was classical and uniquely excellent. The warm welcome at the gate, great support at the reception desk, room service and above all, great ladies and gentlemen at the restaurant always made each day memorable. Let me single out john, scholar, Peter, Melvin and Lucy who on behalf of the hotel management delivered a special cake to mark my birthday on December 12. What a pleasant surprise that I cannot forget. They also sang a birthday song for me. I felt loved and at home, though away from home. Thank you Best Western; you are indeed the best 👌. In Nairobi again? Best Western remains my home. |I love all of you. From Victor, Room 670

This isn't a five star resort but it was more than adequate for my purposes. Quite a large room and a big shower with a clothesline. Pretty good wifi. Electric jug and coffee/tea. No fridge but creamer. The bed was comfortable. In-room electric safe.|There's no air-con, but a fan (which I never turned on) and open windows with insect screens. In September, I was never too hot and any noise through the open windows didn't bother me.|Shares a large pool, sundeck, pool bar and restaurant, and quite a well-equipped gym with the next door Fairview which you access through the grounds. I could charge drinks from the Fairview pool bar back to my Best Western room.|The area seems safe enough with visible good security. The Best Western staff organised a car for me to take me to Carnivore restaurant.|Good hot and cold breakfast with a cook-to-order egg bar.|The staff are excellent. So helpful and always friendly and smiling. The staff can make or break a place, and these are wonderful.

The bed/linens/shower were fantastic! Our window faced construction so it was noisy starting at 730am... There was a small gym that was perfect after being on game drives and sitting for 3 weeks. The breakfast was amazing, only being topped by the service staff! The front reception and Sandra were so friendly and accommodating. The egg cook made us perfect poached eggs!! They were the best we have had during our entire visit to Uganda, Tanzania, and Kenya. We are leaving well rested with full tummies. Thank you for a great rest.

Nice hotelbin the middle of the city. Rooms a little bit small for 2 people but was OK. The staff was very nice, polite, helpful. Would highly recommend 👌

The rooms are so nice, breakfast yummy, staff are friendly. The problem is with dinner, the food portion is small and services are not that good. I felt disappointed. Kindly a buffet can be better for dinner.

Friendly staff, great outdoor area and pool access to the hotel close by. It’s great for birdwatching. They were also kind enough to provide breakfast to go because we were picked up very early. The beds were firm, which may not be suitable for everyone.