Best Western Nairobi, Upper Hill

We stayed at Best Western Nairobi Upper Hill for 3 nights and the whole experience was an absolute 5 star. The rooms were so comfortable and with all necessary amenities. The hotel is absolutely beautiful, with a pool and a big garden where you can relax and have a drink/meal. The breakfast is buffet, high quality and plentiful. The highlight of the stay though was the amazing service from the helpful and super polite staff. Particularly John was always helpful and so attentive, he made our stay even more pleasant. I 100% recommend this hotel and will stay here again if I come back to Nairobi.

The hotel was good. Rooms nice. The climate in Nairobi was good so the room with no fans was fine. For Indians who don't use toilet paper, so ask for a bucket or mug. Room small but ok. Breakfast was nice. Food in hotel is expensive ||The hotel staff are helpful

What an incredible time we had at Best Western Upper Hill! The rooms are clean and spacious and the food is great!||The highlight was the staff-every team member was so kind and accommodating. Shout out to John in the breakfast area, he was so helpful and kind, he did all he could to make us feel welcome and cared for!!!||Thank you for an incredible time, we will be back for sure!

Perfect place to go relax, enjoy the beauty. Service is top notch with great service from the staff who are all welcoming and very accommodating. Rooms are clean, food is also great.

I began my trip to Kenya with three nights at the Best Western Upper Hill. It has good breakfast options and a nice central location. There's a gym and access to a swimming pool with a café. My room was in the new building with a lift. It had a decent-sized shower, desk fan, safe, and bidet, though this was not the case for my entire party. It was a very comfortable stay while adjusting to the time change and environment from the northern hemisphere.

Rooms are average but you go out the back door and it’s paradise! Food from every location was exceptional. Cook prepares one of the best omelets I’ve had. Red snapper was fantastic. And the girls at the desk could not have done better. Every problem solved, always available to help and always with a smile—everything from finding a safari to arranging transport to where’s the restaurant. Zury sana sana sana!!!

Excellent customer service, clean hotel, comfy beds. A great base when in Nairobi. John and Scholar are fabulous - make you feel very at home, and can’t do enough for you

Very good location in Nairobi with a lovely pool/garden area to chill in. Also friendly staff, for example John was extremely attentive. Security is also taken very seriously. Would recommend.