Best Western Nairobi, Upper Hill

Wonderful staff, beautiful site, but if you book an extra day, even if you were with a group of 30 persons in the hotel for a week (as we were), they will charge you 35$ more than when you would have booked through the internet. It makes no sense, probably because of the higher management of these hotels. really avoid this kind of hotels..

A beautiful hotel in a great location,All staff are friendly welcoming and highly efficient and go above and beyond to assure your stay is a pleasure,special mention to Bridget and Peter for the warm welcome .I highly recommend.Thank you for the room upgrade.

Very good location, very friendly employees, very good breakfast and service. Spacious rooms. Very good taxi service. Exceeded my expectation!

Location was perfect, rooms were OK but very clean and tidy. Stunning gardens and pool area. Staff service was exceptional! Breakfast is good and room service is too but quite pricey. Was sceptical but had a very positive experience. Some of the best customer service I have experienced. Thank you to the team!

The beds were incredibly cozy, making it easy to get a great sleep & the room was spotlessly clean. The combination of comfortable beds, cleanliness, and excellent service made my stay truly enjoyable. I look forward to returning on my next trip.

One of the highlights of my visit was the hotel's wonderful breakfast buffet. There were many selections to choose from, including local foods, which I quite appreciated. Lest I forget, the comfortable rooms with fluffy pillows and convenient location.

From the moment we stepped into the elegant lobby of Best western Nairobi, we were warmly greeted by the friendly staff at the front desk and we immediately knew that our stay will be amazing. Our room itself was a sanctuary of comfort and style with plush finishings and upscale amenities. Our highlight for the evening was relaxing and enjoying the quiet evening at the Zebra Bar with cool music and watching football with friends and other guests. I have just found a home away from home when in Nairobi, keep it up and recommend for other travellers to stay and experience the best.

I stayed here as part of a work trip. This was the nicest Best Western I’ve ever stayed at. The ones in North America are more basic. This one had a more upscale quality. It helped that it was linked to the Fairview. Staff were mostly friendly and very helpful.