lmragain
Google
A 3 night stay became 2 as we had to shorten our visit. Nobody at Best Western or the staff at the hotel advised us they were having a new roof put on. We booked their suite online. We needed space for family to visit at different times, to rest, and to work, while we also came and went. On the 2nd floor. On day #2 roofers worked for 10+ hours, after setting up their debris slide and trailer outside our window at 7 AM.||There were other issues. The hotel does not have a working ice machine. They do provide the standard hotel ice bucket however. A toilet was sitting outside our window. The bathroom had cleanliness issues, as well as torn wallpaper revealing green mold on the wall. ||The A/C units in hotel rooms are usually noisy, this one also squeaked, and setting it to a specific hot or cold temperature wasn't possible. There was a disabled thermostat on the wall, below a hole in the wall with the detector framing that had housed an old smoke detector. ||If you're hoping for a pool it has been out of service for some time.||This was a $190/night suite. The armchair in the bedroom area had stains on both sides of the cushion. There was a decorative basket full of balls, on the coffee table. Some of them were unraveled or broken apart. The freezer in the refrigerator was full of frost, barely useful. The 2 newer televisions were nice, there was still some protective plastic wrapping on the frame of one of them, but turning them on to watch local news, etc. wasn't possible using the channel guide many hotels provide. We think it was outdated, not sure, we used tabs and cells after a while.||Bath sink drained. Toilet flushed properly, shower had adequate water pressure and temp. Laundry bag, ironing board, and hangers. (The closet door sticks.) ||The exterior of the building and surrounding property was in a state of construction. We had a handicapped traveler but all of the handicapped parking spaces were blocked off. ||The owner has a 2nd property in Reedsville. We passed it by car, no construction. It's less than 10 miles away. We could have been referred there to begin with while this property updates. ||We understand not wanting to lose cash flow by closing during construction, but unless guests are warned at the time of booking the hotel probably should've been closed. Referrals to the other property would've been simpler than our packing and moving again after a long drive. The staff members likely work too many jobs at once, but they still need customer relations training.||There's a giant, colorful, stone duck out front. The roofer was outside taking selfies with it. He said it would look great in ads he was planning. They have an annual festival in Milroy involving ducks.||An otherwise bucolic setting in the mountains. Lots of Amish horses and buggies. In the middle of nowhere so lodging is limited. We requested a refund, and received a lengthy apology email after submitting the 1st negative review.