Tom D.
Yelp
Owner does not care about their loyal customers and is rude. I had a confirmed reservation for weeks, and then received a call from the owner who cancelled my reservation so they can charge other customers over 5 times my confirmed rate. This is a very poor business practice and no way to treat loyal Best Western customers. Honor your commitments and treat people with respect.
Travelers beware, especially Penn State alums and fans. This hotel may cancel your room out from under you, even if you have a confirmed reservation. Not fun if you think you have your travel itinerary all set, only to have your hotel room taken away from you so the hotel owner can make more money and gouge those traveling to Penn State. I would avoid this hotel, if possible, as there are many much better options in the area. Stay somewhere that cares about their customers and does not operate using unscrupulous business practices. Also, take note of the other reviews discussing dirty rooms, the filthy pool, and the rudeness of the managers/owners.
The owner is either just greedy or unpatriotic. Hotel chains have long offered a discounted rate to the Military and Government Service employees on both business and leisure travel in honor of their service to our country. I have worked for the U.S. Navy for over 25 years and I'm very appreciative of the honor and recognition bestowed by businesses who recognize the contributions of Military members and Government civil service employees. I've stayed in many hotels (including Best Westerns) where the Military/Government rate has been extended to me whether on Business or Leisure travel, including weekends. The facts here are, I properly booked a rate that was offered on the Best Western website which is meant to recognize our Military and Government members/employees and is available to use at all times. If the business does not want to offer such a rate to our country's Military and Government members, then don't offer it on the official Best Western website.
The actions of owner of the Best Western, Milroy, PA are either a greedy money grab, unpatriotic, or perhaps both. In either case they should be ashamed of themselves, and I don't believe this business should be supported by customers who have many choices on where to stay. And, trust me, there is nothing special about this motel. Why patronize an establishment where the owners are rude, have little regard for their customers, operate with unscrupulous business practices, and don't honor service to our country.