Best Western Plus Coastline Inn

We stayed here for a girls weekend and were pleased. The location is great with restaurants, shops, etc in walking distance. The hotel itself and rooms are outdated but it served the purpose. We were really pleased with the view of the river from our room. I felt like for the price it was a good deal. We traveled with a dog. They had a small fenced off area for them to play/ use the bathroom. The river walk was also a great spot to walk the dog. We ate breakfast the one day and it was decent. The staff were friendly and helpful. Overall we'd stay here again.

The room was quite small and also there are very weird doors to toilet. Also handle was broken there. Breakfast is poor and silly (like you have environment friendly papier cup but it is in the plastic bag (mindblowing). The view from the room was great, showing best point in whole Wilmington so the Battleship. Great localization, you can go for a beautiful walk near river. No problem with coming with the dog

Nice Riverwalk location and rooms. No carpet and pet friendly rooms. Breakfast is a nice treat with the Belgian waffle and items you can add to it. Boil eggs and lots of other goodies. Menu changes daily. Walls are a little thin but having the AC on helps muffle the TV or next door conversations. One night stay but would stay again.

The floor was so dirty the grout was black and my white socks turned black after only a few minutes of walking around. The room obviously suffered previous water damage as you can smell the mold, which was made even worse by the use of the AC. The door was not completely sealed, so light was clearly visible coming into the room. The toilet didn’t seem bolted to the floor as it moved significantly when you sat down. The beds were very uncomfortable. The room clearly has not been updated or well maintained. The word I would best use describe it is dingy. On a positive note, they were dog friendly and had a cute grassy area for dogs. And the best part was the location - it is right on the River Walk and very close to downtown.

The rooms face the Cape Fear River and are wonderfully located near the Convention Center and the Riverwalk, with shopping and restaurants nearby. Our room had a view of the North Carolina Battleship, the number one tourist attraction in Wilmington. The staff was welcoming and efficient, especially our breakfast server and Chandi K. at the reception desk. We will definitely return and recommend highly.

Very good location, within walking distance of downtown, reasonable parking price right at the hotel, very friendly staff, lovely view of the Cape Fear River, nice breakfast, quiet location, clean room, comfortable beds, small but adequate bathroom, Keurig coffee maker/with coffee pods in room and mini refrigerator. Would definitely stay at this location again.

Great location, but rooms are small limited closet space. Ni draws to put away your clothing.. No housekeeping. No microwave in room. If you need towels or other in room necessities you had to go get them yourself at the front desk.Finding a parking space was often a problem because the parking lot is shared with several other hotels and or businesses.

I’m not sure what I paid over $200 per night for. Nothing like pictured, small dirty, old furniture. Lay out of rooms is typical motel, you enter your room from outside, no hallway. It was mini vacation for me, which was ruined by the hotel. Area you eat in is super small, only 3 small round tables, menu is very limited. The only positive was location of the motel near river walk.

Each room faces the Cape Fear River with spectacular views of Wilmington's number one attraction, the Battleship North Carolina. The hotel is clean and located next to shopping, the Riverwalk the Railroad Museum, the Convention Center and many restaurants. Chandi K. at the reception desk and our breakfast server were professional, friendly, efficient and helpful. Recommend highly and will definitely return.

I love this hotel. It was clean and comfortable and they accept our little dogs as welcomed guests. The hotel is a little older but that doesn't matter as long as it's clean. The front desk and cleaning ladies were all very nice and helpful. We had no issues. If I had to change anything about this place it would be to add a pool and balconies to enjoy the beautiful view overlooking the river. Gorgeous views.

We had the best time in Wilmington, NC and our stay at the Best Western was a highlight. Waking up to views of the river,palm trees and the fresh clean air was a blessing. The staff here is phenomenal and will help you with all your needs. the free breakfast was a bonus and there are plenty of choices. I love the railroad museum next door and the Best Weatern was all decked out for the holidays. this trip to N.C Was just what this Brooklyn, NY gal needed to recharge her batteries . This is a pet friendly and pet loving hotel and my boy Luka had a blast too.. Five stars all around we will be back .

Charming, well maintained building, very clean, friendly staff and above and beyond service. I left my favorite jacket behind and they very kindly and quickly located it and were able to ship it back to me across the country. Above and beyond, very appreciated. I spoke to 2 different employees, didn't get names but I spoke to a man 09/21 around 9pm and a woman 09/22 around 11am. Thanks both of you :)

I was skeptical of what hotel to stay in because I lived in the area for 4 years but this western knocked the ball out the park. I thoroughly enjoyed my stay here. Front desk service was amazing as soon as I got there and throughout my stay, everyone was so happy. My view from my room was beautiful and very clean. I will definitely be back.

I was in town on business, and this is my first time staying at a Best Western. This is a pretty decent facility with awesome meeting facilities. It looked like they converted the old train depot with its retro-looking, exposed brick spaces into these cool banquets and special event rooms. Last but not least, the front desk staff was super friendly, everything looked well-kept and quite clean, and then there was that spectacular view of the Cape Fear River! The down points to me were the rain shower head (unless you like washing your hair everyday). This was quite limiting, because a simple shower cap won't protect your fresh doo, you'll need a swimming cap. The next point, was the hot breakfast. I was really disappointed with the soggy microwaved bacon, powdered eggs and bland-tasting waffles. It would have been nicer if the waffle batter had a splash of vanilla flavoring or something to pick up the taste. I found it difficult to get through this meal so I shucked it all for a cup of Chobani yogurt and then topped it off with some crunchy walnuts. Overall, I'll still give this Best Western a thumbs up especially if they consider making a few recommended improvements.

Great downtown location and beautiful views of the river, but the room itself smelled like the prior guests left poo in the toilet, although no one had. Even more frustrating were the super thin walls, complete with a crying baby next door. Considering the hotel was not fully booked, renting out every other room to make the thin walls less of an issue for guests would have made for a much more pleasant stay. That and a can of air freshener!

Yuck! Room smelled .... Just nasty, like mildew gone wrong. I had a suite and it was fairly clean but in bad repair - like it was poorly rehabbed. Poor-fitting trim, cheap vinyl floors. Terrible lighting, utterly cheerless. No dresser. The shower head looked rusty. The room door opens to the outside, which felt unsafe. And everything was on a different floor - breakfast on three, ice on 2, fitness on 4. It just felt dirty and unsafe and I couldn't bring myself to unpack. I bailed after an hour and went elsewhere.

Excellent commitment to guest service. Very impressed with staff with a special shout out to Roz at the front desk.

We had a terrible experience at the courtyard by Marriott and they changed our hotel location from downtown to Eastwood without any notice. We cancelled our reservation because we needed to be downtown. So we made a last minute reservation at the best western. ROZ LONGO was so sweet from our first phone call to check out. She quickly got us a room and was sympathetic to our struggles. Great views, clean room, and amazing service! 10/10 recommend, unlike courtyard by Marriott.

Cute spot on the water, but there are black hairs all over the comforter!!! We just walked in and set our bags down. Exhausted, we showered and were so excited for a clean bed....not.

As a business traveler, I'm loyal to my favorite hotel chain, except when they are full! So I chose the Best Western for my week long stay. I really like this property. I love the free self parking. They have a complementary breakfast which offers a wide range of breakfast options and my favorite, bottomless coffee! My room had a wonderful view of the river. The rooms are well appointed; mine had a king bed AND a couch that has a pull out bed. Also, they have a fridge and many other items you've come to expect at any other hotels. I think my family of four would do well in a room such as this. The people are friendly and felt they provided great service. Is there anything I don't like? The result of the in room coffee maker is very bad coffee. I tried it once and decided to wait till breakfast,which was light years better! I think the biggest compliment I can give a hotel is to join their loyalty program and I did because if all Best Westerns are like this I want to keep coming back.

A mixed bag here for me. Pros: -River views -Pet friendly -Rooms seem somewhat recently done. It felt 'fresh'. I'd be happier without a rain shower, but they do provide a shower cap if you don't want to wash your hair -Free breaky -Nice staff Cons: -Some may not care, but the hallways are exterior, so in bad weather you've got do deal with that (It's covered from above so you should be fine in rain if its not too windy) -Common spaces are small. The lobby is small, but that isn't a huge deal. The breakfast room is far too small. I know they are working with what they've got, but still as a guest you are stepping all over the other guests trying to get breakfast and seating is a premium -No lobby bar. Again some may not care, but when in town for something like a wedding, it's fun to be able to meet at a hotel bar before heading out or after coming back from events Something that would help boost the bang for the buck is an airport shuttle. If this property could get a deal with the Embassy Suites next door it'd make a lot of sense and be a real value add for customers

I booked this hotel through a third party site and the reviews looked SO good. Unfortunately that was not the reality. The pictures are decieving. It is not as nice as it looks. I felt very unsafe. There were banging noises all evening long that kept on waking me up. I could hear people yelling, and the whole experience was unsettling. After 2 nights I changed hotels.

Great location to the waterfront area...Close to area bars, restaurants, & attractions...Great views. However it is an old hotel that doesn't have much room in the rooms. Small....double beds....Tiny bathrooms with a shower. Mattresses were VERY uncomfortable, thin sheets and stains all over the comforter. We heard loud music from 2am- 6am. Walls are very thin....so we heard our neighbors' TV all night. Free parking for downtown...which is an added perk. Breakfast was good: eggs, bacon, sausage, along with the regular hotel breakfast-ish stuff. BUT it is a TINY breakfast room....3 tables...so a bit chaotic in the mornings. Nothing fancy, but for the price...I would expect a bit more. Over $200+ a night... No microwave in room... Realistically this is a $100 a night hotel...but because of the location on the waterfront, they charge double. *Pet friendly*

Location: great Price: a little high Room: good and clean Continental Breakfast: weird

Here is a prime example of making the most of what you have. This is an older property with smaller rooms that has been given a very nice facelift and maximizes its location while providing good value to travelers. There is no restaurant or bar, but you are greeted warmly in the small lobby after arriving in the porte cochere (the covered entrance was great for us, since we arrived in a deluge). There is free wifi that worked well for me, as well as a decent breakfast that's included. It's served in a small room up on the third floor and you can eat it there or take it back to your room--cereals, juices, fruit, pastries, some microwavable breakfast biscuits that I left alone after I saw the calorie content. On the landing at each of the four levels, there are rocking chairs, and the hotel is situated right on the riverwalk. Every room has a river view, and the small grounds are very nicely tended, with super-green grass and trees including palms in the open courtyard. I would recommend asking for a room above the ground floor, since the building is right on the river walk and if you're a light or late sleeper, folks passing outside or accessing the hotel's elevated pier (with nice views of downtown) might disturb you. The rooms are recently updated and have maximized their smallish square footage. All the furniture and finishes are new and the rooms are painted in soothing, soft beachy pastels of blue, green, and yellow. The bed was very firm (with pillows just a touch too plump for me) and there's a sofa as well as a desk and an armchair that provides a nice pop of cobalt blue color. I might have switched the placement of the desk and sofa, since the sofa is beside the TV and you can't sit on it and watch without swiveling the TV all the way around. The bathroom is smallish, but has a nice granite sink and new tiling in the shower. For storage, you have two smaller hanging areas, as well as a cubby in the entryway and four drawers in the dresser. A refrigerator (pretty good size and well-functioning) and ice bucket are included. Electrical outlets are thoughtfully provided on the desk top and on a lamp base, so you don't have to scramble around on the floor to plug in your phone charger. The location is on the north end of downtown, so it's a little removed from the weekend chaos of the main food and bar district. But everything is within about a ten-minute walk at average speed. The Coastline is practically next door to the Hilton, so that makes a good landmark for finding your way back. Definitely recommended as a nice option downtown due to the value, the fresh renovation, and the river views.

I booked this hotel because it was dog friendly. The room upon entering smelled terrible and musty. I had to go to CVS and buy air fresheners and room spray to make it bearable. The bed was clean and comfortable. The room was clean enough, but the carpet in the room was pretty gross. The air conditioner was not left on when the room is empty, which I understand, but the humidity makes the carpet smell awful. Once the A/C was turned on, it too, smelled musty for a bit. Replacing the carpet with hardwood or tile would improve the room tremendously. The couch was a bit dated and old, but overall the room was ok. The view of the river was great and allowed the view of some very pretty sunrises/sunsets. The staff were all very friendly and accommodating. The location was only a short walk to downtown, which was convenient. Overall, I would only stay here again if I was traveling with a pet. A small overhaul of the rooms would make it quite nice.

There's no way I could hate this place considering it was the first time I got to see my boyfriend when he came back from Afghanistan, so.. I might be biased. But really, even if I wasn't biased I would love this hotel. The river view with the docks right behind it seals the deal. Every room has a river view, and there is easy access to go for a walk on the docks and watch the sun set. It is downright beautiful. Also centrally located to the bars (which we never made it to since we were so comfy in the bed here and just passed out after dinner), Market Street, and a short drive to Wrightsville Beach, and I'm sure many other beaches. Considering this was only my second trip to the east coast ever, I'm not too good with the geography here. It's definitely pricier than other options, but it was so worth it for the view. The people at the desk were also very friendly and the complimentary breakfast rocked. The rooms were very nice.. upscale, well decorated, with a really cool shower. Extremely relaxing overall. Coastline inn was a great getaway for my boyfriend and I to enjoy each others company and to escape from the day to day work routine! I would definitely stay here again. Something about this place just glowed to me :) Could have been due to the company as well though. ;-)

If you want a good, clean centrally located hotel at a good price in Wilmington, this is your spot. The view out our window of Cape Fear River and the USS Carolina was pretty spectacular (see photo). The room was small but adequate and simply furnished: The queen sized mattress not firm like we like, but not back ache soft either and I liked the simple cotton blanket and 300 count white sheets. There was no fridge in the room (a miss, we thought), but the best things besides the view were a large flat screen TV, pleasant art work on the soft colored walls, and the well appointed bathroom. Excellent towels always please us, and we love that they ripped out the old tub (who takes a bath at a Best Western anyway?) and replaced it with a big tiled stall shower with partial glass separator and rainfall shower head with excellent water pressure. Someone needs to expend a little love on the grouting, but the bathroom felt simply clean and pleasant. The service was indifferent. When we arrived after a 10 hour drive from Pennsylvania the desk clerk was clearly agitated to see us an hour and a half before check-in and insisted vehemently that no room in the entire place would be ready until 2:30 or 3:00. In a better hotel, at this point the clerk apologizes, notices how tired you are, offers to store your luggage, offers you a bottle of water and a place to sit and then, perhaps, takes your cell phone number to call you the minute a room is ready. Never, never should a receptionist start detailing all the problems SHE is having that day, as this one did! The hotel is at the very end of a long and lovely boardwalk that follows the whole waterfront through the downtown section of Wilmington, right on the water. Many nice places to eat, sit and have a drink line this walk, as well as the two blocks further up the bank and into town That said, the maid staff and Ryan, the night receptionist, were friendly and helpful. Here you can order breakfast the night before, and they bring it to you in a little basket to your room. Though it's a bit odd to be eating a prepackaged ham omelet with a "spork", considering how tired we were, it was just the thing this morning. A good stay at a decent price. A note: the crime rate, particularly in the touristy downtown area, is very high, so keep your belonging near you, don't carry too much cash, and do not leave anything tempting in your car at any time.

I was ready ro gush until I discovered two major problems. 1. The walls vibrate horribly any time a door on your floor is closed. You have two choices. Leave the bed where it is, a foot from the wall, and fish your fallen pillows out of the gap every hour; or push the bed against the wall and feel it shake you awake with every door that is closed. 2. The housekeeper loves to slam doors and will play music so loud you can't hear a conversation four doors down. If you complain to the desk, the housekeeper will apologize, then you will hear her through the wall saying "f@#$ you" over and over. Otherwise a good location, reasonable price, and nice room.

We booked this location for a last minute trip to wilmington and this hotel more than met our expectations. From the hotel clerks to maids to maintenance men everyone was happy and greeted us with a smile. The room was very clean with a great waterfall shower and nice hardwood floors. Our room had a fantastic view of the river where we were able to watch a lightning storm later in the night. Next time we are in Wilmington this Best Western has our business.

There's better ways to spend 150$/night on a weekday. As far as the hotel itself, The rooms were not bad and clean, the breakfast was satisfactory, basic continental. Nothing too spectacular for the price.The location is great, and walking distance of everything! The manager, Jackie, is rather coarse. Refused to listen to my feedback and hung up the phone on me mid-conversation. I contacted corporate twice on different days, and yet was offered no help. I can't say I'm impressed with customer care, but if you got lots of $$$ to spend...

Conveniently located and on the water, this hotel seemed nice for the price. Unfortunately, my stay wasn't so nice. Upon checkin, I was given a third floor room overlooking the water until I mentioned that I am accompanied by a service animal. After finding out that I had a disability and was going to be accompanied by my service animal, we were immediately reassigned a first floor corner room across from the service closet. We were aggressively awakened before sunrise each morning by the slamming and squeaking wheels coming in and out of the door about three feet from ours. There was also beeping from the golf cart that is parked outside our door. Needless to say, neither my dog nor my girlfriend got much sleep during our stay. I felt discriminated against and won't be returning.

Love this hotel! My husband and I always stayed here at least one night during our Wilmington trips prior to moving there (the others we would Airbnb). Now that we no longer live in Wilmington, we will be returning here for future trips. The staff is super friendly and they took us in when we canceled reservations after a bad experience with a nearby hotel. The rooms have gorgeous views of the river and the hotel is in a perfect location to be able to walk around downtown. We also love that they're pet-friendly!

They allow dogs. I am not a huge fan of hotels but this one was fine. The breakfast was "normal" and had good hours. Not my type of food by any means but I did find a banana and oatmeal. Some people may enjoy the processed Jimmy Dean's sausage egg & cheese biscuits or the "juice". Get a "suite" if you have 3 or 4 people in your crew as the other rooms are pretty tiny. I didn't explore too much- I just needed a place to crash. For a hotel, it was clean enough for me, the staff was nice, the air conditioning worked, the WiFi was bearable, and my dog was happy. It was good enough for me to go back a second time. This is an older hotel that was updated a few years ago. If you want a really nice place you'll want to shop elsewhere. I did find this place exactly as advertised though, which makes me happy. Great view of the river, too. Good bang for the buck.

This is a great hotel! My husband and I stayed here last March and we loved it! We had the best view of the Cape Fear river and we were in walking distance to the downtown area. The room was clean and spacious and staff was friendly. It is also dog-friendly which we were fans of. I definitely recommend staying here! You just can't beat the location.

Overall it was an acceptable place to stay. The boardwalk and pier behind it is a nice place to watch the sunset and the room was clean (except for one thing). However, there were a few problems. The shower is the type with no full door, just a half pane of glass. It is cold to use unless you run hot water for a while to heat up the room. The water also gets all over the floor. They also turned off our key before it was even time to check out so both of us couldn't take things to the car or we would get locked out. This was around 10:10 and check out time is at 11. But the biggest problem with our room was the mold. When we first walked in there was an overwhelming strange smell in the room. Later I noticed a black spot on the wall over the bed and when I looked closer I realized it was mold. Then I saw much more mold under the air conditioner. My boyfriend and I both got runny noses while staying in the room. We didn't complain because we didn't figure there was anything they could do about it for us, because I'm sure it's not the only room with the problem. But it is definitely something they should do something about.

OK place for an OK price, but a couple of very small issues. I had the room with a King-sized bed. The good: fast and friendly front desk service, toilet paper is soft, heat and air unit works very well, fridge is spacious. Location is very good, right by the water, and if you walk for about 8 minutes you are in downtown by all the bars. Channel list is pretty good, as you have NBA TV and a few HBO channels. The bad: free Internet is filtered. That means if there's an adult website you may like, and even the occasional news website (albeit by accident) may be filtered if it isn't well known. The free breakfast is missing two main (and very popular) free standing items: eggs and bacon. They did have egg in a breakfast Sandwich along with sausage, but since I don't like sausage I couldn't have the eggs. They did have cereal, fruit, juice, toast, bagel, muffins, eggo, coffee/tea, Oatmeal, milk, and a few other items. Pet fee is 20 bucks a day which is probably average. My reason for 3 stars is that for the regular rate they charge (90), I personally expect a microwave in room (not only fridge), definitely eggs and bacon in free breakfast, and an more unrestricted Internet.

I've stayed in hotels all over the country and this is by far the best hotel in every way. Awesome room, amazing staff, and the breakfast is to die for. Super close to everything you could want to do in Wilmington and conveniently located right in the center for Visitor Information. Will definitely be back

Who wants to rage all night long!?!?! Party hotel for college kids or summer party people for sure. In town for work and this is where I was put up. The courtyard is cute. Not impressed with bugs in the room, lumpy bed- everything is very old. The room I'm staying in on the 3rd floor is in dire need of up dating and replacing the mattress & pull out sleeper. Lump town. Thankfully the front desk was able to move me after my strong persuasion. Sadly the front desk clerk wasn't very interested in helping me at first. He didn't want to move me at all that's for sure! Finally I got switched to a room on the second floor. In the middle of the night at this point. Much comfier bed. Bugs in the room. Dirty walls. I wouldn't stay here if I were choosing though, not my kinda place. I may or may not be a snob.

Very Rude and bitter Roz Longo Front desk personnel has absolutely no people skills whatsoever. This hotel is located with a convention center and a museum directly in front of it. She came outside to the parking lot screaming at my friends and I because we parked and were not Hotel guests. We kindly asked her to calm down lower her voice and speak respectfully about the matter we were not instructed otherwise and were unaware of the parking issue. She completely ignored us and continue to threaten and be rude. When I asked her for her name she walked away I told her to drop her attitude and she refused. After writing down over 10 vehicles license plates some of which I saw were hotel guests she stalled back in the hotel I told her I was going to say something about her attitude and that she shouldn't have the job she does. She said that she would love to quit and I can have her job. I think she needs to be terminated or go work at waffle house. I have all of this on video and would not like to release it but will if something is not done.

I really enjoyed this hotel! Everyone was truly and really friendly. Josh, the from desk attendant was extremely helpful with check in and helping me find places that deliver, even though we went with dominoes pizza. The room was amazing and quaint and very clean! I was extremely impressed and will be going back for my stay cations. Keep it up!

Had the best stay. Friendly staff who greets you every time you go in or out. Very clean room and somewhat comfortable beds. Right on the Riverwalker so we were able to walk everywhere we wanted to go. Breakfast room is very small and the scrambled eggs tasted funky. But the rest of breakfast was delicious and your typical hotel breakfast. Ladies running the breakfast kept things stocked and cleaned. The morning they replaced the "good" bananas with fresh green ones, the lady went and got me a good yellow/brown one from the back. I prefer old bananas! Able to enjoy the music from the rooftop bar next door. Great experience and will definitely be back.

We had a wonderful stay. I highly suggest the room with the separate living space. There was a sweet little pocket door to separate the bedroom from the other space. The view was great. Price was perfect. Everything was clean even though it was obvious everything wasn't brand new. All the staff was really really good, helpful and kind. Breakfast was good though the eggs were weird. The lady working th breakfast must take a lot of pride in what she does because it was immaculate. It takes a lot to really wow me, but this place really was great for the money. I would definitely recommend. It's a little off the path but everything is walkable and the view is 100% worth it! Parking was a breeze. Rain shower and the double doors to the bathroom inspired our bathroom remodel.

I hate writing this negative review because the staff of this hotel are extremely friendly, BUT. We were in Wilmington for a birthday celebration, booked this hotel because of the location and the price. The location is perfect. great views of the Cape Fear River, and walking distance to downtown. BUT, when we got to our room, which was one of their "nicer suites", the smell was overwhelming. I am still not sure what the smell was, musty, moldy, old maybe? The carpet and furniture were gross, but the bathroom looked remodeled and clean. We went by the front desk and told them our room smelled and they said they would send housekeeping. When we went back into the room it was clear that they had sprayed something but the gross smell was overwhelming the sprayed smell. We had dinner reservations and on our way we stopped by the Embassy next door to see if they had availability, they did but I knew I had reserved the Best Western Plus smelly rooms for 4 nights and I wanted to make sure I wouldn't be on the hook for that bill so after dinner we went to the front desk and asked if we checked out in the morning because of the intolerable smell would they only charge us for the one night. They said yes yet offered no remedy for the situation. The next morning sometime before 8 we went to the front desk, this time the customer service manager was working. We told her we were checking out, she said oh no, why are you leaving so soon? We told her the room smelled horribly and she said "yeah, I know" I have called the 800 number to complain, I do not believe that they really cared as I have not heard a word back from them. But like I said to the rep at the 800 number, the staff is super friendly but just not very proactive, in this situation they had at least 3 opportunities to remedy the situation, they could have offered to move us to a different room, but nothing. I do wonder if maybe all of the rooms smell, which would explain their decision to not offer us a different room. If you have read this very long review please note that the Embassy Suites next door to the Best Western Plus smelly rooms was super accommodating, they allowed us to check in at 7:19 in the morning, and offered us breakfast. I think they felt sorry for us.

Wow what great hospitality!!!! The hurricane did not slow down there awesome customer service. View of the water was gorgeous. They were out of breakfast items and the elevator was out due to the hurricane but they made up for it with the outstanding customer service.

Clean hotel on the Cape Fear Riverwalk. Right next to the new convention center. Plenty of hot water and in room coffee pot. Too bad the windows don't open.

Great reasonable place to stay if you want to be a five to 10 minute walk to downtown Wilmington. We didn't have a bottle opener and the front desk was nice enough to let us borrow theirs. Rooms were clean and not noisy at all. Would stay again.

I was down on June 9, 2012 for my wedding weekend in Wilmington, NC. We booked the honeymoon suit for the night after our reception at the best western, what they call their tower room. It was a great room with awesome views of Wilmington. After the reception we strolled into the room happy to finally have some alone and married time. Lets just say the night of was not the horror story of this place. When I woke up the next morning, I noticed that the room was really kind of bare. No bottled water, snacks, or anything really to make you feel like you are in a nice room. Its their tower room, I figured that would be a great boost for having people stay in it. Well after looking around I realized the "complimentary" toothpaste was not in the room either. My wife called down to ask, the lady at the front desk said, we keep down here. She then asked, would you guys mind bringing it up to the tower room for us. I mean most hotels really wouldn't make you ask that, especially when you are paying for the most expensive room. Not this one, the girl at the front desk says, you can come down to the 1st floor and get it from me. Dumbfounded at this lack of service and accommodations, my wife hung up the phone. I was pretty frustrated at the lack of service, however I went downstairs to get the toothpaste. The night of the wedding, my parents dropped my car off at the hotel and left my car keys at the front desk. Well when I went to get the toothpaste the same girl that made me walk down to get the toothpaste was at the desk. I asked her if she had keys for me that my parents dropped off that night. She looked left and right, and said no. I then said, well I know my parents dropped them here last night because that's my car, she then said, "Well do you know who they gave them to?" I said "the person working the desk last night I assume". She said, "well who might that be?" I then said, "well seeing as we don't work here, I can't say I know the persons name, don't you have a schedule you can look them up on?" She did not like that comment and kinda dismissed me. So I called my mom to verify my keys were dropped off. Sure enough they were. So I stare behind the desk and right on top is an envelope with my name on it. I told the front desk lady, "mam, that envelope sitting out with my name on it is probably my keys". She shrugged me off and said oh, and handed them to me with no emotion. Wow, this is some of the worst customer service I have seen. I did not feel welcome at this hotel. I kind of felt as if my presence was a burden to them. Either way I shrugged it off and hiked back to my room. After being in the room for a while, I noticed the AC was not working as it was getting hotter in the room. Not wanting to deal with the front desk lady, I checked it out myself. Yes I know a bit about AC's because I work in property management at an apartment complex and we have 330 units similar to their system. It was frozen up. So what do you do when that happens. You turn the fan on to thaw it, and then check the pressure gages and possible add freon if needed. I waited till we checked out to mention this as I did not want to be a pain in the butt to the lady at the desk for a second time today. So when I did go down, I mentioned this to her. She told me, that I must have kept the AC on to hard and long and I did this to it. I told her, I actually never touched the thermostat, but was dumbfounded why she was blaming a "paying customer" for the AC. I attempted to explain to her the cause and she dismissed my reasoning only to state that it was my fault. Your right, I'm the customer and that's the way to run a hotel. Needless to say, we were going to do 2 nights here, but I was not going to let them have another penny out of my pocket for this customer service. Warning to all, the hotel is nice, but the staff has no hospitality skills or manners, working the desk. So don't expect to be pampered what so ever staying here and you may feel right at home. Me on the other hand, Lets just hope this girl doesn't come to a interview in my office one day. Update: So I had walked away from the thought of this review, and here I am many years later getting comments from hotel employees telling me I am overly sensitive. That just goes to show the staff this place hires.

Great views of Cape Fear! It was a nice hotel but nothing special. There were able to accommodate us getting there early after driving all night which was nice. Bathroom could do for some updating.

AMAZING.... This hotel is very very well kept- close to downtown which is convenient. Rooms are very clean and gorgeous! I love that we look out and see a pier that's nice. Overall great one night stay! We will definitely be back

Had a great stay at the BW Coastline, Jackie the manager gave us a great rate as we were in town on business that fell on the fourth of july holiday. Hotel location was terrific, river views from every room and a short walk to historic downtown where the dining and shopping kept us busy every evening! I forget some clothes in a drawer, and the hotel was so good about it... they notified me of the items left (before I even noticed), and then they shipped them to me UPS, at no charge! I am really impressed me with their professionalism...no other hotel has ever done this for me! I am grateful to this hotel, and will return!

There are Hotels and Motels and then there's the Best Western Plus Coast Line Inn, we recently stayed there for two nights in early August. And what sets this place apart from the Mundane to Outstanding is the ONE person who made a difference!! The person is GRANNY, she was the highlight of our stay in this hotel and we will return. She manages the Breakfast area like the professional she is and is just downright a lovely person!! The hotel is just a delight and a short walk to all the happenings on Front Street!! All the rooms have a nice view of the Cape Fear River and the USS North Carolina and the Boardwalk is an added plus. I can highly recommend this place for an overnight or two stay. Overall staff is very professional and courtesy is the mainstay for all!! Mike and Diane Leesburg, VA

Really cute hotel. Seemed way better than a best western. Very boutique like. Right on the riverfront. Great view. Extremely affordable. Free breakfast ( typical food) cute nice and clean room. Super friendly and helpful staff!

My wife and I have stayed here several times. The rooms are clean and there is a great view of the Cape Fear River, albeit without a balcony The staff are very helpful friendly and polite. The room we always get is 408 as it has a totally different layout from all the other King Suites. The beds are super comfortable with nice clean sheets and bedspreads. The flatscreen televisions are the perfect size and you don't need glasses to see them unlike other hotels in Wilmington. The prices are in line and or better than the Hilton located down the street. See our review of that hotel on our profile. The only downside is there are no bathtubs in the rooms but the showers have lots of room and are glass enclosed. If you want to sightsee leave your car parked and within walking distance are too many restaurants to mention and shops to visit. The Cotton Exchange is across the street and the first place you should go. If you need assistance just ask anyone who is at the front desk and they can tell you what you need to know about where everything is in Wilmington. For the money this Hotel cannot be beat.

This place was outstanding! From the view of the river out of our window, to the hospitality of the staff. Very clean and comfortable. Great location and very quiet. If we ever make it back, we will definately stay here again.

This is my choice of hotels in Wilmington. It is right beside the Hilton yet a much better value and far more comfortable. It exceeded my expectations for a forgive me "Best Western". What I surprisingly found was that the comfort and service was actually predictably better than the Hilton and I am a diamond level Hilton member. The location, right on the river walk is fantastic. There is a wide variety of good restaurants and bars within easy and safe walking distance. Thank you for free parking and wireless Internet. The rooms are very comfortable and all face the river. By being down just a bit further, we did not hear the bar noise that was so common at the Hilton. The complimentary breakfast idea is unique and not my favorite but the delivery lady was so nice and friendly, it made up for limited choices and Hello, it was free!!! I actually hosted classes at this hotel and found that staff to be even greater than the hotel staff. My classroom was always perfectly set to my precise directions. This is a relaxing, safe and exceptional value facility. I would return.