D4138JArachaelm
Google
Pros:|*Great location|*Pool - it was crowded and loud, not exactly a relating place (lots of smokers), but we were very grateful to have it since it was over 100F every day|*Breakfast buffet was delicious - probably the best we've ever had at a hotel|*Staff was very kind, friendly, and helpful (with one exception I'll explain below)|*Early morning breakfast option - if you have breakfast included, you can request an early premade food/coffee box, very basic but still appreciated when we had to be out the door before the buffet opened|*Gym with sauna - nothing special, but my husband took full advantage and this was one of the reasons we chose this hotel|*Free bottled water in the rooms - this seems so basic but many hotels have stopped doing this, and it was extremely hot in Armenia so we were very appreciative||Cons:|*Loud - walls weren't thin but doors were, which meant we got constant hallway noise at all hours of the night and had to wear earplugs to sleep|*Inconsistent quality - this is a 4 star hotel, and the breakfast and some amenities certainly felt that way, but the room and bathroom were very basic and didn't match the expectation, as well as the noise and the fact that some basic things were forgotten during housekeeping (our towels were taken for cleaning, but none were left to replace them until we informed the front desk)|*Uncomfortable pillows - bed was okay, but pillows were lumpy and inconsistent, very uncomfortable|*Expensive food - other than breakfast, the hotel food was outrageously priced and not very high quality|*Limited air conditioning in room - you can set the air conditioner as low as you want, but it will never go below 20C, they've clearly locked it|*Check in error - I emailed ahead to ask if we'd be able to check in early since we'd be arriving at 6am off a redeye, and was promised our room would be ready when we arrived. When we got in, the front desk agent told us there was someone in our room, and this was an error from the staff who emailed us (I showed him the email). This would have been find had he then resolved the situation - instead he said there was nothing he could do, but he'd talk to her tomorrow about the mistake. I had to fight to get him to even look into a solution, which then took him an hour. Eventually we were given another room to rest in until ours was ready (our original very reasonable request - we just needed a bed for a few hours), but we shouldn't have been put in that position in the first place. Errors happen, but the hotel staff should have been the one to resolve the situation, not the guest. ||Overall we enjoyed our experience and got what we needed, but would probably try another hotel next time we're in Yerevan.
