Best Western Plus Hotel Bern

Walking distance from train station and easy to navigate. Greeted by Tobias for check in pleasant and informative, made sure we downloaded app for free transportation and discounts around the city. Room was clean and quiet 4th floor facing Main Street. The bathroom had a rain shower head, hand wand, a plus for us and it was walk-in not bathtub. We asked maid service for extra pillows and they responded quickly, however for 3 days we didn’t request service. The breakfast buffet was included basic and sometimes slow to replenish. All staff was attentive but I want to mention that Natalie stood out because she actually engaged your customers making us feel warm and welcomed. Location of hotel central to all the sites in old town and walking to practically everything. We enjoyed all our days discovering the history of the city and the river is beautiful. This was our 5th hotel in our itinerary, every hotel at check out asked about our stay, how we liked everything even if it was scripted it makes for feeling I’m glad I spent my $$$ here. The check out which was not busy with your female desk clerk was chilly and word less.

Beautiful hotel in an even better location. Appreciated how central it was to all of Bern's sites. Easy to walk from the train station. Room was larger than expected with beautiful view from the windows. Went to breakfast early and had a full selection of fresh food.

I stayed at this hotel for two nights. The location is excellent — everything is within walking distance, including restaurants, cafes, shops, and a supermarket. However, I was disappointed with the hotel itself. The staff were not friendly and never smiled. It made me wonder if it was because we are Arabs. No one offered to help with our luggage, and we had to carry everything ourselves to the annex building next to the hotel. The room was small but okay. Still, I felt very uncomfortable seeing dogs in the lobby, as this hotel allows pets, which isn’t ideal for everyone.

Room 317 was on the smallish side with the bed (comfortable, with both large & small pillows) filling most of the room. (Note: rooms in website pictures appear bigger.) There was one upholstered chair and a small round table, but no desk/dresser and barely space to put the suitcase rack. There was a small space to hang clothes (about 6 hangers) with a single shelf, but no drawers for clothes. Lighting was adequate. There were a number of outlets, but if one needs to use an adaptor for U.S. plugs, there was only one (round) outlet in which the common European adaptor (Type C) would fit. (Other outlets were hexagonal & one may need a Type J adaptor). There was a small refrigerator and a coffee maker. Room temperature was okay. There were no adverse odors. There was no noise from other rooms or the hallway. ||In contrast to the room, the bathroom area was fairly large with the toilet and a walk-shower area with a nice rain showerhead (also a hand-held shower head) separated from the sink area. Washcloths (not common in European hotels) were provided in addition to the towels. Everything appeared clean. Housekeeping serviced the room each day. ||Since breakfast was not included in the room rate, we did not use the breakfast service and therefore cannot comment on this amenity.||WiFi was available, but neither I nor the person at the desk could get it to connect with my iPhone. (Desk clerk noted that sometimes there were problems connecting to iPhones.) TV (many channels including several in English) worked okay.||A big plus for this hotel is its location in relation to the main train station (about 5 minutes away), many popular sights, shopping, and restaurants. We were able to walk most everywhere we wanted to go within 5-15 minutes. However, the hotel also provides free passes for public transportation if one chooses not to walk.||In summary, the hotel provided a clean, adequate place to sleep and shower for a few days' stay, but the best thing is probably its location.

The rooms are totally refurbished and look nice. They hold a coffee brewer and a hot water brewer in the rooms. The shower is open and spacious.

Very nice Best Western, right in the middle of old town. Large, comfortable, modern rooms. Friendly staff. Great wifi. There is a coop with a restaurant right next door to save a bit on a few meals.

This hotel was really nice. There was always water and wine in the lobby. Very central. Very helpful staff. Really enjoyed this stay. Really close to the clock attraction

Small room, but functional. Good size bathroom and nice walk in shower. Plenty of hot water! Lousy WIFI, too slow to even bother with.

In most of Europe, the air conditioning isn't that cold. Well, not in this hotel. It was the only hotel in our trip were we slept comfortable and cool. It was a modern updated and very clean room. Close to train station. Its hard to convey how happy we were staying here!! If I could have given it six stars I could have! It's actually called Best Western Plus Hotel Bern.

This is the place to stay in Bern. Perfect location, 3 minutes from the famous Clock Tower and Kramgasse shopping street. Very near the Bundeshaus (parliament) and market. Plenty of restaurants and the very close and super COOP and Migros hypermarkets and restaurants. Modern interior with Nespresso coffee maker, safe, and fridge. Bathroom is separated by a door in our room, but a sliding partition in others, and, finally, an open sink in others. Our room faced the front, a quiet street, so was very quiet.

Great hotel that is very stylish and the staff at the front desk are very friendly and helpful. Our room was very modern with a large white cabinet filled with a fridge and coffee maker. The black bathroom was also cool but small. Next to the hotel is a convenient Coop market. This hotel is located in the heart of Bern.

This hotel felt super fancy! Maybe that's just because I usually stay in not so fancy places? The bed was really comfortable and the room felt modern. The bathroom was really nice, the only real downside being that it had some blurry glass as part of the design and I was staying with a friend so that's a little awkward. The room had a nespresso, which was great. The location was also fantastic, right in the middle of everything. I would definitely stay here again.

Morning staff was pleasant. The evening gentleman was not. Air conditioning was turned off September 30 because "it's Autumn," even though it was 76F/24C. We were told there was nothing they could do about our miserably hot room other than open a window. We did that, but it did not help with anything other than making the drunk partiers outside even more obnoxiously loud. They also charged us for more laundry service than we actually sent down. I would never stay here again, nor recommend anyone else do so. It's far too expensive for such a poor experience. The neighborhood is conveniently located, but the hotel is a real disappointment.

This is a fantastic hotel. Very clean and stylish, and it's centrally located as well. It's a short walk to all the shopping arcades as well as the bear pit. The room is modern (see posted pics). I also enjoyed the food in the restaurant on the first floor of the hotel.

Really cool hotel. Much better than center hotels for the same price.