Best Western Plus Hôtel d'Europe et d'Angleterre

The hotel is located comfortably, but charges inadequately for the parking and stay. The breakfast is horrible - no vegetables, the selection is pure minimum, the food not tasty, coffee is bad. Also, there is no decent restaurant in less than 600 m from the hotel. We had no issues with the cleanliness of the room, but the hotel card didn't work when reentering the parking lot. The receptionists are faceless, the service reflects the indifference. The once historic hotel craves for renovation, new kitchen staff, new reception staff. Compared to BW in Tournus, it is not so much inhospitable as there, but the overall quality to price ratio here is even worse, to be honest.

The hotel felt very old and tired. We had booked an accessible room and a couple of essential items in the shower room were missing/not available or didn’t work including the shower thermostat which meant the shower was too hot to use. . It made the stay rather difficult.

A really great hotel in a perfect location—close to the centre of town and just a short walk across the river to Saint Laurent. We stayed in a standard room, which wasn’t huge but was more than spacious enough for the two of us and very comfortable. The breakfast buffet was excellent, with a great mix of French pastries, fresh fruit, cheeses, and bread, plus hot options like eggs, bacon, sausages, and hash browns. Filter coffee and juices were also available—everything we needed to start the day right. The staff recommended a few restaurants and were happy to make a booking for us, the option we chose was excellent. A great hotel, ideal for a stay in Mâcon

Nice hotel, good parking, wonderful bed. Friendly young staff at reception who made us feel welcome. Stayed here for the third time, and that is why we took a room with street/river view - we prefer this over the indoor patio view whe had the first time. Very nice ancient building, and absolute quiet rooms - not evident in an old hotel. One remark though: the customer service could excel when you see the client as someone you’d like to help instead of someone who might not follow your rules correctly - when I say I will arrive at 12, you emphasise that the room is only available at 15h. You could say it positively, that we can already drop our baggage and that we can enter before when the room is ready, but that you can make no promise. Same thing, different approach in communication. When we ask for a wine glass, it feels strange that you ask us for 6 euro for the use of the empty glass while we are paying for an executive room. These are management issues that could easily be resolved if you see the customer in a different way. Droit de bouchon is logic in restaurants, not in fine hotel rooms. The manager felt differently: Reactie van de eigenaar 5 uur geleden Dear Peeters Marnix, We thank you for this feedback and for your compliments about our services. In fact we are not restaurant, but an hotel with a bar. When you bring your bottle to a bar, ask to open it as well as glasses, this is a service that is chargeable, regardless of the room in which you stayed. Our corkage fee is €6, I would be curious to know what you would have been offered in a bar or restaurant if you requested the same service. We are sorry if this proposal did not appeal to you and we still hope that this will not be the only memory of your stay in Mâcon! Kindest regards Monsieur, madame, J'ai séjourné dans un millier d'hôtels au cours des 40 dernières années et je n'ai jamais essuyé de refus (ou de frais) pour emporter un verre vide dans la chambre. Votre explication s'applique évidemment aux restaurants et aux bars, mais pas aux chambres d'hôtel !

This was my second visit and I enjoyed it very much. I don't agree with the comments on breakfast, yes it's not a 5 star holiday hotel standard for sure but good enough to make yourself fully and prepare for the upcoming day. Location was close by to center and you can reach everywhere with a 10 min walk distance max. I also loved the gesture of putting a book on my room on my mother tongue. Thanks for that. Staff is very friendly and supportive. I keep recommending this hotel to my colleagues and I will keep staying here on my upcoming visits

This is an absolutely wonderful hotel! The staff are helpful and nice. The breakfast is AMAZING. Try the local yoghurts and fruit compotes. They offer parking, but make sure to book ahead and be prepared to squeeze into small spaces.

My parents were there at 18 June 2025. when they checked out, the manager told them, that the deposit of 150 euros would be put on their account the same evening. nothing, we called a few times and they said the money was already transferred and would send us an email of the transfer. they never did and still don't have the deposit back of 150 euros. so no I don't like the way they are handling this. so no I will not go back to this hotel, and will email booking.com who we can get our money back.

Ideally located on the river with easy access to town and restaurants. Limited on site facilities but parking (if available) is good|Staff were tremendously helpful

If you desire a hotel with charm and character, this is a good choice. The reception area is lovely and the walking access to the city is very good. The rooms are dated as one would expect, but they are quite acceptable. Suggest getting a room on the courtyard for more quiet, which allows for you to open windows at night. A fine morning breakfast is provided also. This is the preferred choice for myself and my colleagues when traveling to Macon.

Great hotel, very friendly and helpfull staff. The breakfast is a fantastic buffet with fresh fruits,cheese and classics like bacon and eggs. The lobby is awesome: a great design, a piano for guests to play on and ofcourse a small bar for refreshments. It is a peaceful place to spend your time and read a newspaper. Also for those who want to catch them all: there are tons of pokéstops nearby :D. The rooms are as you would expect from a hotel like this and offer a rain shower, normal shower or a bath in certain rooms. There is a tv with connection to French,English and German channels.