Bernadette K
Google
I stayed for two weeks. Except for one female staff member, I did not find the front of house staff cordial or helpful. The shower head was broken and the staff member just upturned the side of her mouth...it was still broken when I left. When I asked the same woman about the mini bar she said 'you don't understand, in Sweden we cannot give you alcohol'. I said I was asking for the price list, She did not have one. I Googled 'wine sales Luleå'. In Sweden they have shops designated to wine or beer sales. I asked her could she tell me where one was? She said there were several in Luleå. it was two doors from the hotel next to the Co-op, which she could easily have told me. I was not familiar with their road parking system/signage as some are loading bays. I was given incorrect times for on road parking. There was no lobby so, if you wanted to chill with a coffee and a book the bedroom was the only option. I was told on arrival I could go into the bar seating area but when I tried a day or two later, I was told it was closed. The female manager of the restaurant (mornings), was exceptional and, cleaning staff were very pleasant. The pillows were rock hard and they very kindly replaced them with softer ones. I had dinner the second night I was there. The waiter looked like there was a problem because I was alone. He said 'where will I put you'. I ended up at the back of the restaurant by an open storeroom door next to baby high chairs. He said the other tables were fully booked which, I saw was not the case as the evening progressed. My dinner was lukewarm and the waiter apologised and said the chef was training in new staff. He said staff were leaving without notice. I did not eat there again. On the day I left there were three staff at the front desk. I was not asked how I enjoyed my stay, thank you for your stay or please come again. I work very hard at my job and people I come into contact with take priority. It took me over a year to save for my holiday and I made the best of my time there and on my travels however, it is amazing how the 'hospitality' sector put a damper on part of my stay. I was very glad to leave.
