Best Western Plus NorWester Hotel & Conference Centre

Our stay was great. The room was beautiful. We didn’t get to enjoy it as much as we would have like because of our busy schedule. The view was fantastic. We were park of a wedding that the Nor’Wester view hosted. Everyone working the wedding was great. They were helpful and and friendly. Two standouts were Logan and Nicholas.

Our U17AAA hockey team stayed here in January 2025. I've been involved in youth hockey for 17 years, stayed at many hotels with teams and this is by far my best experience staying in a hotel with a hockey team. All staff were very friendly and would smile and greet every time you passed by. They would often go out of their way to check to make sure everything was going well or ask if there is anything they could do for us. We had 14 rooms for players and coaching staff. Check-in was already complete for each room when we arrived. The person at the front desk handed me a room list and all the cards and we were good to go. The complimentary breakfast off the menu was very good. Our second and third mornings, the hotel offered a buffet which was nice for the team to have a quick turn around and get off to our games. It truly felt like the hotel and staff went above and beyond to accommodate us and make our stay as easy and enjoyable as possible. They exceeded my expectations. There are too many little things they did to list everything here but one example is when the staff came out and helped the coaching staff tiding up the table we had our snacks on in the hall. The next time I'm in Thunder Bay I will definitely be staying here!!

We arrived at the hotel around 845 pm. The kitchen staff accommodated our late dinner order (kitchen closed at 9). Both dinner and breakfast were delicious. Comfy bed & terrific service & excellent facilities (pool, golf, skating). We especially enjoyed looking at the beautiful indigenous art throughout the hotel. We will stay here next visit to T.Bay.

This is my favourite place to stay, the rooms are comfortable and clean the surroundings are beautiful. Pool, great restaurant, great breakfast. Another good restaurant right across the road. The staff are always friendly and helpful. Highly recommend. Bit further of a drive but well worth it

It’s always the staff that make this place so worth while. I love staying here. The rooms could use a little update but the beds were super comfortable. The staff at the front desk and at the Resturant are also so nice and helpful. That’s reason enough for me to keep coming back.

My husband and I went to celebrate our 7th Anniversary (we were Married there). |The Nor'wester is such a beautiful location and especially in the fall when the leaves are changing.|Did not disappoint- our evening was fabulous! Room was great, food exceptional both dinner and breakfast. The both menu's have great meal selections. |All of the staff were very accommodating and our servers at dinner - Krystal and Trapper ensured our needs/wants were met providing us with excellent service.|At breakfast the next morning our server Bonnie was just the most genuine, friendly person.|Thoroughly enjoyed our stay and highly recommend the Nor'wester.

I travel to Thunder Bay often and I stay at lots of hotels along the road. I cannot emphasize how lovely the hotel is. Fantastic service, awesome breakfast, and an incredible gym/pool/sauna. The property is also massive with beautiful trials in the back. Will stay here every visit to Tbay.

Not even worth one star. It’s better to skip this one. The issues: - We booked a “pet-friendly” unit. The catch is that if your pets go on the furniture or the bed, they will charge you $250 extra. They have a long list of what your pets are allowed to do and can’t do. They made a point of mentioning that if there’s a complaint about the noise of your pet, they will kick you out of the hotel. Yet as guests with pets you can only book units by the front entrance which is noisy by its nature. How’s this pet friendly? - For such a big facility, they only had one washer/dryer available. You have to go to the front desk to ask for permission to use it and you only have a maximum of 3 hrs to use the facility. The facility is only open until 10pm. When we asked the young lady at the front if we can use it, she said it’s in use and “whenever the key card is returned”. We asked when the key card was signed out and she looked visibly annoyed to have to check. Visibly annoyed to do her job. Later we found out that she was the employee of the month! - We paid $300 for a one-night stay that was way overpriced in our opinion. It’s not a new hotel, more like a really old, un-renovated Motel 6. The flooring (in and out the unit) was unclean dirty carpets and the room smelled really moldy and musty. The screen door was next to impossible to open and close. - The breakfast is included, but there’s a long list of what’s included and what’s not. It’s not a buffet or self-serve, you have to be seated. We tried to get in the restaurant twice and both times were faced with a huge line up of people trying to be seated for breakfast. They want you to check out at 11am, but they can’t be bothered to seat you down for the “included” breakfast. If you lose your breakfast voucher, they won’t replace it, no questions asked. They made a point of mentioning that gratuity is not included. - You have to sign in to use the pool or anything else. They treat you like unruly kids. Keep in mind this is Best Western PLUS. It’s suppose to be the luxury version. Laughable.

A very comfortable and quiet hotel. Our room was clean and well stocked. All staff were helpful and polite including the front desk, housekeeping and the restaurant.

I recently stayed here for business and have to say that the location of the hotel is interesting. For example, its on the other side of town from most of the commerce and businesses in town and to be honest that is a good thing. The grounds are pristine and staff are very very friendly. The food in the hotel restaurant is ok, i mean the locally caught pickeral and local beer was delicious but the veg was a little overcooked. Here is a tip, DO NOT sleep with the patio door open, i woke up in the night covered in mosquitos!

For your typical room for 2 adults with queen beds we paid almost $150 per night after tax. I definitely would not recommend staying here for the fact that you don't get value for your money. Yes, the bed sheets, linens and curtains are of higher quality and clean. But is that worth $150 per night? There is also the view (if you get a room on the mountain side). But other than good linens and a good view, this hotel is not worth the rates. The pool is only about 4' deep at the deep end and the hot tub is so over-chlorinated that the vapors burn your face and eyes. The restaurant is dead-empty and the menu is terrible. Deep fried appetizers? This menu/restaurant definitely needs some improving. I've heard other Best Western hotels give you a coupon for free breakfast. This one did not. Our first night there we had dinner at the restaurant. The decor is fresh and oudoorsy I suppose, even though simple. But instead of enjoying a quiet dinner for two while watching the sun set behind the mountain, a TV was blarring cartoons (the Family Guy maybe) and absolutely ruined the atmosphere. I would definitely recommend going into the city for dinner at another restaurant or getting pizza instead of eating at the hotel restaurant.

All the staff were great -- everyone was friendly, attentive and accommodating. The hotel rooms were standard for Best Western. The rooms were very clean and the beds were extremely comfortable. I ate at the restaurant a few times and the service staff were great. The food was fine -- no complaints but nothing to write home about. The hotel is far out of town. There is a shuttle to the airport but no shuttle or bus service downtown. Bring a car or you may feel isolated. Overall a great place to stay in Thunder Bay! Nice rooms and fantastic staff!

Not a bad hotel, great location and great view of the mountain. Friendly staff, room was ok. Free wi fi breakfast not for free

Stayed for fun and it was great. Hotel staff was really friendly and nice. The room was clean and they even let me check in early which was great! However the restaurant was just okay. Staff really caught up in talking with each other, and the honey garlic sauce for the wings tasted pretty cheap.

Had a great lunch in the restaurant. Tuna Melt was outstanding, and have a salad with the House Dressing. Sit at the windows and take in the views. Staff and very friendly. They have lots of hospitality experience. Great deck to have a summer wedding. The view of the mountains and nature is beautiful. Definitely recommend, excellent value.

The staff was incredibly friendly and accommodating - the best I have seen. We were traveling by motorcycle, and they gave us gift bags with bottled water and a microfiber cloth for the bikes. When a storm looked eminent, they allowed us to put the bikes under the covered entry. Free breakfast was included at the hotel restaurant - when they learned that we had to be on the road before the 7 am restaurant opening time, the staff provided each of us a "breakfast bag" including a breakfast bar, apple, and bottled water.