Best Western Plus Nor'Wester Hotel & Conference Centre

We love staying out at the Norwester. As tbay locals, my partner and I appreciate our staycations that feel like we’re able to still get out of town. We most recently celebrated our 10th anniversary together and received an upgraded suite to honour that! The shower was HUGE. It was such a lovely surprise and we were so excited about it. The complimentary breakfasts at the restaurant are always enjoyed. The ladies are so sweet and the coffee is great (plus they give you some to go if you’d like). It’s also nice to know the whirlpool and such are cleaned every Thursday so they’re fresh for weekend stays. Definitely recommended place to stay.

The rooms were comfortable for a family of 4 with balcony to sit and enjoy the beautiful mountain views. Enough parking space with easy access to the rooms. Hotel grounds are beautiful and well maintained. For those travelling with kids, nearest market place is atleast 10 minutes drive away as the hotel is at a quiet and scenic location. The in house restaurant is good with a great view and services. The staff at the reception and pool were rude and disrespectful towards their guest.

I stayed at this property one night on July 6th. Upon arrival, I could see the outside of the property was well maintained and had a beautiful backdrop with the mountains in the distance. The grass and outside areas were clean and manicured. During my check in process, Carolyn was very accommodating. I originally had a double room, but with it just being my wife and me, she moved us to a king room with a Mountain View from our balcony. The lobby and inside areas of the property were clean and maintained, even though they could use some updating. I don’t mind dated, but clean is a preference for me and this property checked the box. Upon entering our room, it was dated, but clean. The bed was comfortable and the room had everything I needed. The breakfast voucher I received at check in was used in the restaurant the next morning. Breakfast was good, but the night before, we ordered the nachos and they were great. It was also nice to be able to order a couple of drinks with dinner. The restaurant staff were pleasant as well. I did not use the pool, so I can not comment on that. All in all, this property is in a beautiful location and well kept for being a little dated. It was also nice to be on the outskirts of the city with little traffic and easy parking. If you stay here, I do hope you get Carolyn to check you in, as she is very accommodating and pleasant. I will stay again if I come to Thunder Bay in the future.

Dates of Visit: 1 June 2025 to 2 June 2025 - This hotel treats guests right! They were more than accommodating, friendly, helpful, and the icing on the cake is the free breakfast in the attached restaurant in the AM! Thank you for hosting us; you'll be the only hotel we'll consider when visiting Thunder Bay next time.

Great experience! They have a no-fuss system. When they know you have a pet they automatically give you a ground-floor room with drive-up access. The view and grounds are stunning! I can't wait to wake up tomorrow and see this mountain view as soon as I open the curtains!

I recently stayed at this hotel and had a wonderful experience. The guestrooms were clean and comfortable with an incredible view from the balcony. The staff were exceptional! They went above and beyond to ensure I enjoyed my stay. I ate many meals at the restaurant and was always impressed with the quality of food and the service. I would highly recommend this hotel!

I’m honestly shocked by the state of this hotel, especially considering the price we paid. When we arrived, the toilet had yellow chunks in the bottom — clearly not cleaned properly. The bed had black dirt and hair in the sheets, and the ice bucket had a smelly, wet washcloth left inside. It was disgusting and made us very uncomfortable during our stay. We tried to report the issues to the front desk, but construction was happening at the front entrance without any warning, and no staff could be found. We had a long drive ahead and couldn’t wait around. To make matters worse, we had to carry all our luggage out the back and around the entire building, as there were no luggage carts available. Breakfast was just as frustrating. We waited over five minutes to be seated with no acknowledgment. After eating, our plates were taken, but no one returned. Unsure what to do, we eventually left cash on the table and walked out. Overall, the cleanliness, service, and communication were far below expectations. We won’t be returning Also tried reaching out after our stay to let them know and I received an AI response, they didn’t even bother to remove the fill in the blanks to add their contact info so when I try to reply my email gets bounced back 🤣

Stayed at the Best Western Norwester and had a really nice experience overall. There’s plenty of parking, and we enjoyed the pool, whirlpool, and sauna. Unfortunately, I couldn’t use the gym since it’s 16+ and I was with my kids, but that’s understandable. Breakfast was included and served à la carte, which was a nice touch. Staff were friendly throughout our stay. The rooms are what you’d expect; a bit dated, but clean and comfortable. The view of the mountain behind the hotel is beautiful; it was cloudy and rainy during our visit, but I can imagine it looks even better in the summer. Loved the easy TV menu option that let us cast from our phones, which made evenings relaxing. Would definitely stay here again if we’re in the area.

A very comfortable and quiet hotel. Our room was clean and well stocked. All staff were helpful and polite including the front desk, housekeeping and the restaurant.

I recently stayed here for business and have to say that the location of the hotel is interesting. For example, its on the other side of town from most of the commerce and businesses in town and to be honest that is a good thing. The grounds are pristine and staff are very very friendly. The food in the hotel restaurant is ok, i mean the locally caught pickeral and local beer was delicious but the veg was a little overcooked. Here is a tip, DO NOT sleep with the patio door open, i woke up in the night covered in mosquitos!

For your typical room for 2 adults with queen beds we paid almost $150 per night after tax. I definitely would not recommend staying here for the fact that you don't get value for your money. Yes, the bed sheets, linens and curtains are of higher quality and clean. But is that worth $150 per night? There is also the view (if you get a room on the mountain side). But other than good linens and a good view, this hotel is not worth the rates. The pool is only about 4' deep at the deep end and the hot tub is so over-chlorinated that the vapors burn your face and eyes. The restaurant is dead-empty and the menu is terrible. Deep fried appetizers? This menu/restaurant definitely needs some improving. I've heard other Best Western hotels give you a coupon for free breakfast. This one did not. Our first night there we had dinner at the restaurant. The decor is fresh and oudoorsy I suppose, even though simple. But instead of enjoying a quiet dinner for two while watching the sun set behind the mountain, a TV was blarring cartoons (the Family Guy maybe) and absolutely ruined the atmosphere. I would definitely recommend going into the city for dinner at another restaurant or getting pizza instead of eating at the hotel restaurant.

All the staff were great -- everyone was friendly, attentive and accommodating. The hotel rooms were standard for Best Western. The rooms were very clean and the beds were extremely comfortable. I ate at the restaurant a few times and the service staff were great. The food was fine -- no complaints but nothing to write home about. The hotel is far out of town. There is a shuttle to the airport but no shuttle or bus service downtown. Bring a car or you may feel isolated. Overall a great place to stay in Thunder Bay! Nice rooms and fantastic staff!

Not a bad hotel, great location and great view of the mountain. Friendly staff, room was ok. Free wi fi breakfast not for free

Stayed for fun and it was great. Hotel staff was really friendly and nice. The room was clean and they even let me check in early which was great! However the restaurant was just okay. Staff really caught up in talking with each other, and the honey garlic sauce for the wings tasted pretty cheap.

Had a great lunch in the restaurant. Tuna Melt was outstanding, and have a salad with the House Dressing. Sit at the windows and take in the views. Staff and very friendly. They have lots of hospitality experience. Great deck to have a summer wedding. The view of the mountains and nature is beautiful. Definitely recommend, excellent value.

The staff was incredibly friendly and accommodating - the best I have seen. We were traveling by motorcycle, and they gave us gift bags with bottled water and a microfiber cloth for the bikes. When a storm looked eminent, they allowed us to put the bikes under the covered entry. Free breakfast was included at the hotel restaurant - when they learned that we had to be on the road before the 7 am restaurant opening time, the staff provided each of us a "breakfast bag" including a breakfast bar, apple, and bottled water.