Stacey E.
Google
Arrived 5/25 for a one night stay, 2 rooms as there were 8 of us. Within 3 hours of checking in to the hotel, I woke to find a rash on my inner left arm and upper chest. I sleep on my stomach with arm under the pillow. I immediately called the front desk and went downstairs once confirming there was a female present. I was not offered a different room but simply told that she would contact her General manager, Anil Panwala. At checkout the following morning I had not heard back from anyone and again discussed in detail with the staff member at the front desk what had transpired the previous night. In my presence she too reached out to him via text only to be told not to give his number out. At a minimum, he could have comped the room for the incident seeing as to how I spent the rest of the night sitting up in the provided chair. I did not have a problem paying $271 for the night or for the second room. Clearly the rash’s was caused by the linens. This isn’t the first review regarding cleanliness for this property. Just 3 months after opening there is a review regarding stained bed sheets and pillow cases but the manager indicated linens are changed daily ?
When Mr Panwala did respond on Monday 5/27, 2 days after the incident it was only to be say that my allergic reaction was not his responsibility and that he was home dealing with a special needs daughter. As a business owner myself, both my husband and I are available 24/7 by phone should something there requires immediate attention occur. I know that I did not arrive with the rash and coincidentally the rash was only present on the exposed areas of my body. Lower body is clear as is my right arm. My bank has intervened and will be disputing the charge secondary to the correspondence I have had with Mr Panwala 👎