Best Western Plus Suitcase Paris La Défense.

I stayed for 7 nights and would like to mention that the room was very good and comfortable, which I truly appreciated. However, I was disappointed with the breakfast service and the overall service experience. During my stay, the breakfast menu was exactly the same every day and offered very limited variety. Around 8:00 AM, many food items were already running out, the refilling was very slow, and the amount of food available was very limited. In addition, I would like to mention that one male staff member who was responsible for the breakfast area spoke in an unfriendly manner and did not demonstrate good manners or professionalism. This negatively affected the dining experience and does not reflect the level of service expected from a hotel. I believe the hotel should improve both the breakfast quality and variety, as well as staff service and attitude, to meet guest expectations. I am sharing this feedback sincerely in the hope that it will help improve the experience for future guests.

Our trip cannot be better !! Love this hotel! Room is very clean and has almost everything you need! It’s located in a very safe area with restaurants nearby! We had a blast in this hotel 🏨 I want to give a special shout-out to the receptionist: Eraste!! He went above and beyond to make the guests feel welcomed and valued! I was studying in the lobby during midnight and he offered the best assistance and service to me with a kind smile on his face! The staff and service makes our memories in France 🇫🇷 even more precious and special!!

Very satisfied with the helpfulness of the staff, the cleanliness of the hotel and the delicious breakfast. The hotel is managed superbly. You feel at home while you receive a four stars treatment. Conveniently located (5 mins walk to reach Bois Colombe train station and 7 minutes from Paris Gare Saint Lazaire), this cozy place has become my favourite hotel to visit Paris.

Chaotic check in, lights in room started flashing when shower was turned on, not the cleanest room and not very welcoming. Second room cleaner and lights ok, but bed uncomfortable and only a small double. Drinks prices in bar were charged at room service rate Breakfast utter chaos. Not set out In.a logical order , poor quality pastries and bread. Coffee awful would not like to stay again

The location of this hotel is excellent, just a few minutes’ walk from the train station. The surrounding area is peaceful, with plenty of restaurants nearby, and there is a supermarket conveniently located right downstairs. The room was very clean and well-maintained, and the staff were exceptionally friendly and helpful.

I am not happy about my experience at this hotel what so ever, they scammed me by charging me £40 tourist tax and then another £100 deposit on arrival. I remember clearly paying the £100 deposit I’ve arrived home for 3 weeks and I have still not received the deposit back and when I’ve asked the hotel they state that it wasn’t taken out of the account in the first place which doesn’t make sense because the hotel make sure you pay deposit so if this wasn’t taken they would have said something about it and are now refusing to give me my own money back that I paid the deposit with and I left the room in immaculate state.

such a lovely hotel with lovely staff. The location of the hotel is beautiful as it is in a town where have lots of restaurants, bakeries and grocery options. It took less than half an hour to get into Central Paris using the train and Metro system. The rooms are as advertised and are very modern and came with a kitchenette with a kettle, coffee maker, microwave and fridge. The room also had AC. I really enjoyed my stay here, I will definitely stay again.

We stayed here for a whole week and I was getting tired of the same breakfast. No rotation at all. My biggest frustration was at checkout when I was just hit with a a bill of almost 200 Euros for a tax charge that wasn't communicated to us at all when we checked in. It is however conveniently located close to the Bois Columbus train station so made the commute easier. And there are a few food places around mostly fast food.

This place truly sucks. No carpeting on the floors. No English language TV. Rude night clerk. Inconveniently located electrical outlets. Bedbugs! I repeat: BED BUGS! It's in the middle of BF nowhere Paris-wise. You have to take a train, not the Metro to get there. Look up Gare St. Lazare to Bois Columba in your Baedeker. You'd think a Best Western would be American-friendly. It is definitely not. BED BUGs!!

Long story short, the service at the Best Western Plus Suites La Defense is horrible. So much so, that I don't recommend anyone staying at the hotel. My wife and I chose this hotel for our visit to the Paris area. I was actually pleased with the facilities and location; after all, I was paying considerably less for this property than others around. I expected some concessions, but the level of service we received from check-in to check-out was abhorrent. I'll briefly recount a specific interaction with their reception staff. My wife and I arrived at the hotel around 7:45pm and sat at the bar. We were never acknowledged, nor were we assisted. The older gentleman was dismissive at best, stating "one of "them" will help you" before scurrying out of the building. Neither of these individuals offered to provide assistance. What is most frustrating, is that, throughout this 30 minute period, these people repeatedly glanced in our direction, never acknowledging us. We waited for this extended period to with the hope we would be helped at some point. Finally, I went to stand at the counter, to "force" someone to assist me. Having to force, coerce, or beg for service is simply unacceptable. We only had a simple question that would have taken no longer than 30 seconds to resolve. As a consumer, I feel it is my duty to warn other potential guests of this hotel's poor operations. I gave the hotel's manager 2 weeks to respond to my email, and I did not hear from them. I didn't "want" anything, other than for them to acknowledge this flaw in hopes no other patrons would experience it. From their lack of response, I can infer they don't care/ see nothing wrong.

Overall the stay was okay . Very close to the train station and eateries. Nice area local flea market for fresh fruit . Grocery store next door for anything. Staff they were nice and pleasant to deal with . Awesome shower comfy bed and clean sheets. The only reason i gave two star less is because of the floor its horrible blood stains coffee stains dirt stains i mean very dirty a 4 star hotel should not have floors like this and also our bathroom door was a little broken so water was leaking onto the floor

Bonsoir. My daughter and I visited at the beginning of May, thought the location was pretty easy to find (located in the northwestern part of Paris). Found the underground parking a nice plus too. We did need to change the room. Requested two beds on the reservation and the room only had one. The gentleman at the lobby checkin took care of it right away and switched us to the two which was a few doors down. We found this hotel to be very clean and comfortable. We appreciated the hotel's detail to security and needing the swipe key to access all levels. The rooms, our floor, the lobby and and the parking garage levels were all clean (yes the parking area was immaculate!). Thank you for allowing us to leave the auto rental there for the entire day after we checked out. We got on the nearby railway (about a block away) to spend an incredible time site-seeing the beautiful city! My critique is of the few staff who appeared disorganized in the lobby while others carried the load. Overall 4 star rating!