Best Western Plus The Arden Park Hotel

I was heading home to Owen Sound from visiting family in London. The weather continued to worsen so I contacted the Arden Park Hotel as I needed a place to stay until the weather improved. I was also traveling with my dog. They had a pet friendly room available and I was able to check in early within an hour of contacting the hotel. The staff were helpful and very kind. I ended up staying two nights until the road opened and I could go home. Since I couldn't leave the dog alone in the room, the dining room allowed me to order meals and pick the food up. The food was delicious and the menu has affordable options. Thank you so much for taking care of us when we were storm stayed.

Everything from the greeting, cleanliness of the room, comfortably bed was excellent. Would highly recommend this location for anyone looking for the best quality for their dollar. Loads of parking, amazing pool features. We never tried the restaurant although the reviews were good for it as well.

This is a very well-managed hotel that I have stayed in three different locations, for about a week on each trip. The location is super convenient to all the theaters, dining, and shopping. Over the facility seemed in very good shape, and nicely maintained. The on-site restaurant was perfect for a nice breakfast before heading out for the day. The wait staff was very accommodating to my friend who could not come to the dining room due to mobility issues. Waitstaff member Debbie put together a special breakfast I could deliver to my friend in our room. It was not a regular request to prepare a breakfast tray, but we were cheerful and accommodating. I guess the fact that my tracing friend is 95 and still traveling from the US for a week of theater/ two performances a day for 5 days. And been attending almost every year since 1955! We very much appreciate all their kindness. I would leave their dining room with my spirits lifted. Debbie is an absolute gem!!! Really every member of the hotel staff I found to be pleasant and helpful. I would most certainly recommend staying here. Great for people of all ages.

Very nice Hotel. Excellent location, 14 min walk to the Festival Theatre. Efficient, friendly staff. Nice onsite dining area. Cold beer on tap. Great pizza, fresh ingredients in the salads. The room was spacious, large clean bathroom and comfortable beds. The only negative was the AC/Heater unit in our room was noisy. Sounded like a part was loose.

We arrived on Friday with our hockey team. We had a conference room booked to ensure that we can contain our 13 year olds, allow them to play and be able to spend time as a team that is why tournaments are booked. The conference room was revoked as soon as they found out that it’s a hockey team. We all had rooms booked on different floors preventing us to stay together but at the same time allowing a bunch of kids to jump from floor to floor. We ordered pizza from outside since the restaurant cost exceeded reasonable prices but asked if we can rent the space to at least have a seat and allow kids to eat. That was a no. We therefore resorted to hanging around one room in the hallway using ironing boards to place the pizza boxes on. I strongly suggest rethinking your strategy when it comes to hockey tournament bookings. We were told that due to past experience we are not allowed this or that. That’s like saying a banquet hall will no longer rent its venue to weddings because of previous experience. It’s total nonsense and in this case it’s backfired. We had an unpleasant time and will never return to this hotel. Management that’s unwilling to work with reasonable requests and paying customers has to be changed or dealt with. We are good and paying customers and we were treated like some thugs. Bad experience!!!! Terrible customer service.

Great location in Stratford when we visit our family !|Always clean , and the restaurant is available for snacks or dinners !|The pool and hottub are a special hit with the younger children! |Staff is professional and very friendly ! |Breakfasts are available in the tests for a charge Coffee is complimentary in the lobby or in the room !|The fireplaces are an additional bonus in some rooms !

I would stay here again. The room had some features that were a little tired, but the staff was lovely and the spaces were clean and operational. Breakfast was a bit pricey but edible. The bathroom had magnifying mirrors and fans, always a plus. Everything was fine, I was glad for the free (included) parking.

I asked to talk to a manager and still have received no call back. Yet another fail on customer service. Almost every single reservation was wrong or not updated (confirmed with Expedia all updated on their end, this is hotel error). We had people booked the wrong day, for the wrong duration etc. Many of my family's keys stopped working and could not get into room. Staff was annoyed and said they had to reboot system. Staff was annoyed while we tried to sort out their booking errors, very dismissive even though they knew it was my wedding we were booked for. Their security deposit charges are your room cost + 200 (so you get charged your room twice plus 200 and 5 days later they put that back, GO ELSEWHERE and save your money, no hotel has this policy. I was at a different hotel and my security deposit was $50 and returned immediately). This is an old hotel, and the most inconvenient for walking to plays and dinners, so choose elsewhere. My favorites (better service, cost and rooms): Hotel Julie, The Mercer, Quality Inn. So many better ones with better locations and management actually cares.