Best Western Premier Empire State Hotel

For the price, this hotel absolutely cannot be beat. Clean rooms, incredibly friendly service, very centrally located. In particular, the rooms feel relatively new and modern. (No weird old carpets or anything you sometimes get.) Definitely bare bones in terms of amenities (microwave is in a common area, for example) but I will absolutely be staying here again, and recommend to anyone that they do as well. And I know I already said service was A+ but genuinely the nicest front desk staff I’ve ever met.

We chose to return here for the outstanding location and super-friendly and accommodating staff (shout-out to Christina and Mr Singh from the front desk). Generally good value accommodations. The room is spacious enough for a short stay, functional and clean. It’s quiet enough. Sparse on amenities like a gym and pool but we typically are out and about town so it didn’t bother us. We will come back!

The hotel room was comfortable, clean, and maintained, except the pillow and comfort were small in size. The service was friendly and efficient throughout the stay. The location was excellent very convenient and easily accessible from Penn Station and Subway, making it a perfect choice for travelers. Overall, a pleasant and relaxing experience.

Possible bed bug exposure and disappointing response I stayed at this hotel from Nov 12–16. One day after checkout, I developed multiple bites that were reviewed by a physician and considered highly consistent with bed bug reactions. This was especially alarming as the hotel was the only place I slept during the trip and I was traveling with my 4-month-old baby. The hotel arranged a pest control inspection after I reported the issue and stated that no activity was found at that time. To ensure we did not bring bed bugs home, all guests who stayed in the room independently had to wash and heat-treat all clothing and bedding, which was extremely time-consuming and disruptive, particularly while caring for an infant. Despite escalating the matter to Best Western corporate, the only compensation offered was 5,000 points (about $25). Given the health concerns, inconvenience, and overall handling of the stay, this response was disappointing. Separately, before arrival I called the hotel to confirm they had a crib suitable for an infant and was told they did. Upon check-in, the “crib” provided was not suitable for an infant and appeared intended for toddlers. It was unsafe to use, and my baby had to sleep in a stroller during the stay, which was extremely frustrating after confirming this in advance. I would strongly caution other families, especially those traveling with infants, to consider this experience carefully before booking.

Service at the Best Western Premier Empire State Hotel was outstanding beginning with check- int. Friendly staff (shout out to Christina) – Very smooth check-in and check-out. There is a parking garage next door and the rates were reasonable for NY standards. The property is clean and modern; room was large compared to other places we have stayed in NY and surprisingly, our room not only had space to hang clothes, but also a few drawers which was helpful (and rare in NY). Bed was comfortable, bathroom clean and roomy. The restaurant choices within a few blocks are diverse and numerous. Would recommend and we will def look forward to staying there again.

We started our holiday with a horrible experience, as the original hotel we had booked was absolutely disgusting, and we refused to stay more than one night. We spent our 1st night in NYC trying to find a different hotel,o we couldn't go extravagant as this was an additional cost on top of the hotel we had already paid for. We found the BWP on Hotel.com, and they had immediate accommodation to meet the 6 remains days of our stay in NYC. Anyway, long story short, it was absolutely superb. From the moment we walked in and explained our situation to the fabulous Khaoula on reception, to the moment we checked out. Rooms were spacious and spotlessly clean, 2 large beds, fridge, coffee making facilities, great size bathroom and a lounge area downstairs.|All the reception staff were very pleasant and friendly all through our stay. The location is perfect, so close to 5th Ave, Broadway etc, without having the street full of tourists.|Highly recommended

This hotel is excellent and situated in a fantastic location! It’s just three blocks from the Empire State Building, conveniently close to subway stations, and within easy walking distance to many attractions. The front desk staff is friendly and helpful. The rooms are a decent size for New York City and are clean. Everything worked out perfectly during my stay.

Christina on the morning crew helped us get a room with early check in and assisted us with check out and we genuinely enjoyed the conversation on how my girlfriend and I had an amazing trip! Khaoula and Mano on the night crew killed it helping my Girlfriend get Alcohol wipes for where she injured her foot during the tons of walking we did! They all absolutely crushed it! 10/10 !!!

This is a review for Bounce baggage experience only. My only interaction was with the front desk staff members. The one who helped me with check in clearly didn't care about her job. The other woman was more warm towards guests. Very typical of NYC. I had a few options in the midtown area for baggage storage. I decided it to go with a hotel, since it feels more secure compared to a deli or another place. The drop off & pick up process was very smooth. I'd definitely do it again. I asked if I could please use the lobby bathroom. They gave me a keycard swipe for basement bathroom. Again, typical of midtown hotels like this. I read other hotel guest reviews about how the rooms are small. That's very typical of NYC hotels, especially the ones at midtown.

Hotel and the rooms is smaller then what it seems like in the picture. Double bed room is small. It was clean and decent. Walls was thin you could hear your neighbors next door conversation. Out side people yelling. Location was close by to good hot spot amenities. But far enough from the hustle n bustle. Great services. Staff was friendly. During our time staying our Uber or Lyft was about $60 one way to and from the airport. The hotel does have a company service they use for taxis. If you have a car. I seen a garage next door that charges around $25 a day. So that kinda gives you idea. You might not need a car.

Overall, I had a great stay here. I stayed here with 4 people total in a room with 2 double beds. The room is tiny for that many people but it's New York so can't complain much about that. Pros: - Great location. Located a 5-10 min walk from the subway station. Also located 2 blocks from Ktown. Lots of food and drink options nearby. - Accommodating in terms of getting us extra towels and toiletries. - Has some storage space, including hangers, and an iron + ironing board. Also has a hair dryer. - Bathroom has a ledge on the mirror, which is great for holding your toiletries, especially when you have multiple people staying. - They can hold your bags for $5 (flat fee regardless of how many bags), which is nice if you have a later flight since you have to check out by 11 AM. - Has ice water in the lobby for free. - Elevator is spacious and fast. Needs card to use it from the 1st floor which prevents non-residents from getting in. Cons: - Our biggest con was that our shower door did not close flush, so when you shower, the water leaks out into the bathroom. I learned that the hard way since I had to spend time cleaning up the bathroom because the foot towel was completely soaked. We eventually figured out a way to use some towels to clog the gap where the water was leaking out, though it wasn't always foolproof. - There was one day where housekeeping came earlier than the other days (we were still in the room) so we told them to come later in the afternoon. I put the sign out for "Please Make Up Room" when we left. When we got back, it was flipped to the do not disturb sign and housekeeping didn't come, which I found suspicious. - No fridge or room slippers. No laundry. - On our 1st day, we had a strange count of toiletries (3 bottles of conditioner, 2 of shampoo, 1 of body wash, 1 of lotion) and no soap bars. In the shower, there was an already opened soap bar, which I felt like was left behind by whoever stayed there before us. - All ice and water is located on level C or 1. Nothing located on your room's level. - Mattress seemed to be sagging towards the middle when 2 people sleep on it. - Fresh towels didn't seem completely clean (some stains on some of them). I would stay here again considering the price and quality of the experience. My only wish would be that I get a room without a leaky shower!

We were not overnight guests, but the front desk staff and manager were extremely friendly and helpful when we stopped in. Wasn't expecting this type of hospitality in the city. Very impressed.

Tiny rooms that we couldn't move in. Shower leaks into the bathroom Rain leaked into our room from a closed window. Walls are paper thin and we heard doors slamming all night.

This was a good location, nice and clean for what we paid! It is very close to Korea Town, so there are a lot of unique and delicious restaurants near by! We loved how close it was to the subway. The staff was very friendly too!! The room was not spacious, but we expected that and were very okay with it as we did not spend much time there. Overall would say it's a great place for a tourist to rest their head at night!! Also--we did not notice a lot of homeless people or crime around the hotel. The area felt very safe at night. It's always very important to watch out for yourself wherever you are though!!!

Sort of a partial review because we just checked in. But the location is top notch! The price was very reasonable, a bargain even because the rooms are nice. Not big but very nice, given its manhattan. And the front desk Lady/Queen (Tanya) was very helpful. In fact she's the reason we're prematurely making this 5 star review. She checked us in quite early among other things, i wont mention how early because i feel like this was such a big favor, that she might get in trouble i dont know. so yeah she was helpful and very likeable!

This is a decent hotel but some things bothered me. Pros: - We arrived early and they let us check in early because there was a room available. - Rooms are quiet and clean. Cons: - The phone in our room didn't work so we had to go downstairs to talk to front desk. - I requested fresh towels on our last day and was told that they would send it up to the room but never received them. - I left behind my favorite robe in our room and I called them to ask about it. I was told that they would call me back but they never did so I had to call them again. They said they didn't find it. Pretty sure housekeeping kept it. :(

Stayed here for 2 nights to be close to my office at the empire stage building. Great location, about a 6 min walk to my office. The room was kinda small but it worked. The front desk staff were accommodating. Comfortable beds. I'd stay here again

I called this Best Western and told the man working that a friend would be staying for a few nights but I wanted to pay using my credit card. He told me I'd have to fill out a form, which he emailed. I did so and returned it. When my friend arrived, he was told the reservation was for a night and the rate would increase each night. So my friend called me and told me this. We tried to figure something out with the BW employee but he was argumentative and rude. So I booked two nights on Priceline for the same rate. There are so many places in NYC to stay, you think hotels would work a little harder at creating positive guest experiences. I'll never use this hotel again.

Beautiful new hotel. Very cozy Great customer service. Clean room Centrally located

amazing place. Staff kept place spotless. Very friendly service. Location is nice being close to everything for out of towners.

This is not a mega-hotel... quick service at the front desk and no waiting for elevators! The staff is very friendly. The rooms are modern, clean, comfortable, and reasonably sized for NYC. Conveniently located near the Empire State Building,

This was a great and reasonably priced hotel well located in Manhattan. We didn't have any issues with our stay; the room was small but it's New York so you're not spending much time in your room anyway. It was close to subway stops and only a 10 minute walk from Penn Station. Staff was courteous and friendly. Would definitely stay again!

Very friendly, courteous, excellent service. The room was clean and inviting. I asked for a higher floor with a good view and I was not disappointed. The staff were nice and had a positive attitude which made this trip very memorable. The moment we checked in to the moment we checked out, exceptional service. I will stay at this hotel again. Thank you for great customer service!

If I could give this ZERO stars I would. I had a recent family passing and was unable to attend my New York trip. I booked through a third party site and BOTH myself and the third party site were calling corporate nearly a month in advance beginning Tuesday, November 8th. After relentlessly attempting to get in touch with a manager, we finally reach a manager on Friday, November 11th. His name was Jay. ABSOLUTELY terrible management and customer service. He first yells at me and tells me it's MY FAULT I booked through a third party site and had I attempted to get in touch with him before Thursday, he might've been able to give me a refund, when I mention my calls with hopper and customer service AND CORPORATE. He says "you should've reached out to me on my personal email" HOW WAS I SUPPOSED TO KNOW AS THAT IS NOT PUBLIC KNOWLEDGE. After all that, he offers me a credit to the hotel which is absolutely ridiculous in my opinion as I'm well within policy of receiving a refund. I WILL NEVER RECOMMEND ANY BEST WESTERN HOTEL NOR STAY AT ANY BEST WESTERN HOTEL BECAUSE OF THIS EXPERIENCE. CORPORATE DOESNT KNOW WHAT THEY ARE DOING, THE HOTEL DOESNT KNOW WHAT THEY ARE DOING, it was truly an utter nightmare. Especially after dealing with the grief of my loved one I now have to handle the financial burden this money hungry hotel placed on me.

The front desk staff, especially Monica, are super helpful and friendly. I called to ask about replacing towels (we've been here a few days) and Monica offered to bring them up herself immediately! She also had our stuff moved from one room to another on the 15th floor (while we were out in the city). While their sign next to the elevators said a bagged breakfast would be offered (but wasn't), the cleanliness, newness and friendliness of hotel staff makes this place amazing. On the corner opposite the hotel is a delicious breakfast place called Blank Slate. I recommend the smoked salmon bagel with capers. If you are in need of more space to hangout than is offered by the rooms, there is a first floor room with comfy chairs and tables. The location is a block or two from the subway and the hotel is centrally located. It feels very safe. I am very glad my wife found this hotel through some research. By the time we're done, we'll have spent 8 nights in this hotel.