Kelley G.
Yelp
Beautiful hotel. Booked it for a birthday "treat". My husband and I just wanted a good night's sleep after the frustrations of getting little sleep at home with 2 small children. This hotel was personally recommended by close friends. After cancelling a reservation at a less expensive hotel and making a reservation here, we were given a beautiful room with breakfast 'included'. However, between the hours of midnight and 2 am, we had non stop noise (kids yelling in the halls, slamming doors, people standing and conversing outside of our door). First, we walked out and addressed the noise. After another few minutes, we called the front desk. They told us they would handle it but excused it with "a family that just checked in". Finally, around 2am, things died down. But, honestly it was beyond frustrating that the one thing you hope to get at a nice hotel (sleep), was constantly interrupted. Next, when we went down for breakfast the next morning, we were only given "vouchers" in the amount of 10/ piece when almost every meal on the menu was over that. So not only did we pay extra for the room to include breakfast, but we ended up paying even more once we got there. Beyond misleading.
After calling and speaking with the hotel manager, she told me she'd "check into things" and call me back the next day with a solution. Never heard back. Will be elevating this to corporate. No excuse for not getting rest when you paid $225 for a room.