Best Western Premier Park Hotel

This is not your typical Best Western. The hotel is very classic and well done. Rooms were updated and on par with nice historic hotels in cities like Chicago and New York. The location cannot be beat for theater, restaurants, lakefront, etc. Everything was clean and well taken care of. Room was quiet and had excellent temperature control. Valet pricing was reasonable and relieved stress.

Everything was immaculate. From the employees, to the room being clean, and the view was amazing. They have all the soaps and things you might need if you don’t bring your own. Bed was comfortable and clean! Vallet was super convenient. Will definitely be back.

We had a first class experience from start to finish. The convenience of staying right on Capital Square can't be beat. We parked our car once and walked everywhere, including the big Farmer's Market on Saturday morning. The hotel is over 100 years old, but has been meticulously cared for. It also has incredible character, with gorgeous views of the State Capital and the lake. Our room had all of the quality upgrades you'd expect - including a gorgeous luxury shower. I was also impressed that the entire hotel was SPOTLESS throughout. Service was tremendous, including the folks at the bar/restaurant and the valet staff. Overall - this place is obviously very well managed...and it shows!

Lovely hotel on the square in Madison, recently updated. The staff was outstanding. Arrived for a Friday night stay and we were upgraded to a Capital view room at no extra charge. The Google cast to the TV wasn't working so the manager paid for our breakfast AND our valet parking! The view of the Capital from our bed was breathtaking and the suite was wonderful. I wish I had taken more pictures of the room but I hadn't planned on giving a review. Icing on the cake was the farmer's market on the square Saturday morning. Mid May meant not a lot of produce but we loaded up on some outstanding pastries and bakery goods!

First off, let me say I was skeptical with this being Best Western. I've not had the best experiences with their other hotels. This place is totally different, it's more of a upper middle tier hotel. Location was incredible for downtown Madison, the staff is very attentive and helpful and there is nothing to have issues with here. Will definitely prefer staying here on my next visit to Madison. I had a corner room with a view of the capital building. To be downtown it's very quiet.

This is the best hotel I’ve stayed in to date. It’s beautiful, the staff is super friendly and helpful and everything you could possibly need is within walking distance. It’s extremely clean without the overwhelming fragrance that some hotels insist on using. We never felt like a hassle or inconvenience, even when we had to ask our airport shuttle to wait for us because we realized we’d left a phone on the plane we just disembarked from. Would highly recommend if you’re coming to Madison!

We stayed in a Capitol Suite at The Park Hotel in Madison, and it was a great experience. The room was spacious, with a separate sitting area and a work desk, and the view of the Capitol was stunning. The staff were excellent – from valet parking to the front desk, everyone was friendly and helpful. We also had a chance to dine at The Post restaurant, and the food was perfectly prepared. Whenever we’re in Madison, we’ll be staying at The Park Hotel again.

We stayed here for the middle school state basketball tournament with several other teams and friends. Everything was great until a group of very rude adults yelled at our kids for looking at their food they had brought and then yelled at us for using “their” garbage can in the pool room (which is there for everyone not a select few). They asked security to not let us in and room because they “come here ever year for 8yrs and no one is ever here”. The group was extremely rude the entire weekend and it made for a very poor experience. Security definitely played favorites with this particular group. It was extremely disappointing. The hotel itself and its location are great. This was very unfortunate and wish it would have been handled better.

The hotel overall is great and i would recommend to anyone looking for one. The room was my only non 5-star category mainly because of how it is organized and that it shows the age but it is very clean and well taken care of that it was not a huge bother during the stay. The staff are very nice and helpful and really want to make your stay easy! I know BW gets a bad rep but this one restores the faith just a bit! and of course you get some amazing view of the capitol :)

It's all about the view! Do your best to get a room facing the Capitol. View is pretty spectacular, especially at night! This is an old historic hotel, but it has definitely been updated which makes it pretty nice. Location is great, walk outside and you are on Capitol Square. State Street is also very walkable. My room was in the smaller side, but it was also updated. Bed was comfortable, and amenities were decent. TV was average sized with no movie channels. Valet parking available. Has a pool and a good sized workout area. Also has a bar/restaurant.

I had never stayed in a Best Western Premier before. And to be honest, when I found out we were being put up in a "Best Western" I had thought "should be interesting" as recently BW stays have been pretty sketchy and unkept. However, I was proven incorrect. This was one of the nicest Best Westerns I've ever seen, and one of the better hotels I've been in in general. The ONLY downside I found with this place is that parking is impossible unless you do Valet, which made it difficult to allow local family to visit. Otherwise, the rooms were really clean and very nice, the staff was friendly and professional. The view of the capital was perfect!!! Definitely enjoyed my stay and can't wait to return.

Brilliantly clean, the pool was much nicer than most hotel pools. The staff was available and helpful. The Post restaurant connected to the hotel was large and super clean. The food was ok. Perfect, walkable location. My son's room had a fantastic view of the Capitol building. This was my 3rd stay and I will definitely come back.

What a great setting for visiting our beautiful Capitol. Staff were very friendly and professional and the rooms were comfortable and well appointed. I wish we had time for the large pool. Maybe next time.

I was a little worried based on the reviews on this place. I know that University hotels can sometimes be a little iffy. I was actually super impressed with this place! I was in town for a birthday party barcrawl and found a good deal on a room for a couple of nights. The hotel was next to the first bar on the trip so it ended up being perfect! It is right across from the Capitol, but my room did not face it. I could have figured so as I got a good discount on my room! The actual room was clean, upscale, and the bed was comfy! It was a pretty standard room for this kind of place, but it did the trick and I was the only one in there! The only downside was that the restaurant was only ok vs the hyped up website attached to it. The website made it look like it was a hip hangout spot. Instead, it was just a standard bar and breakfast place. It was still good, but not great! Also, they charge guests $15 per night to valet a car. While it wasn't a huge deal and the valets were all very nice and professional, I thought it was a bit steep compared to the free parking at some of the other hotels! Either way, if my friend does another birthday barcrawl (he probably will), I will stay here again and try to get an even better rate by doing it early!

Traveling on business, stayed at this hotel, was very impressed. This is a nostalgic, reconditioned hotel with all the amenities. Staff goes out of their way to be helpful and respectful, including the staff at a great in-house restaurant. Shuttle service, right in the center of Madison/across from the state capital building that you can tour. Plenty of local businesses/bars etc. in walking distance. I don't see how this could have been any better. Funny sign in the room though, sorry it was the only pic I took....

Location, location, location! This hotel made attending the Farmer's Market a breeze. It is a first class hotel. Everything from the room furniture to the shower pressure and large flat screen TV was in excellent order. My husband at the hotel restaurant, The Post, and said it was good. My only wish is that their parking would be free for their guests. There is a $15.00 a night fee for guests to valet park.

After having a CONFIRMED, PRE-PAID reservation, the hotel's business manager arbritrarily CANCELED my reservation -- less than one week prior to my arrival. Without my consent they re-booked me at a different property that was not central to the capitol area. When I tried to contact the bus mgr to dispute, I could only leave voice*mails which were never returned. Completely UNACCEPTABLE and an abhorrable way to treat customers.

"Find us the finest hotel in downtown Madison", was the mission given to my daughter and son-in-law, (a Madison native). They delivered "big time"! We loved the fact that this hotel staff was top notch, but not pretentious! Each of the staff were well qualified and extremely well trained as they delivered every smile, comment, response and effort as if we were worthy of their highest consideration. They were pleasant with our occasional shortcomings, and at all times respectful, which is often difficult, and certainly, uncommon today. Our visit to Best Western Premier Park Hotel was a most pleasant and satisfying experience. Traveling from Starved Rock Country in Illinois, our diverse family vacation group of twelve was from Peoria, Ladd, Spring Valley and Geneva. We have visited different locations and created other family vacations, but never in a major world class city setting. This hotel and Madison delivered with a resounding "heck yeah", when it comes to safety, entertainment, food choices and the realization that when you stay at the Premier Park you are on the 50-yard line for everything that Madison has to offer. Surrounded by lakes, flip happy hour (I am undefeated) Stadium brats, the Memorial Union, Come Back In, Old Fashioned, Marigold Kitchen, all within walking distance and if you don't want to walk, there are rides available in a very short time on your phone app. As stated, Jason Sales, CHA, the General Manager, has a professional staff (including Leslie and Michaela), that were so gracious and welcoming that we warmed to the location and the Premier Park immediately. Not every retail establishment has earned our respect. Give Best Western Premier Park Hotel your highest consideration. They have earned it.

DO NOT RECOMMEND... Booked 2 nights at $300/night and they still charged $20/night for their not optional "valet" parking. I have never stayed at a hotel that had extra parking fees for their customers... that is if you can even figure how to get to the parking garage when all of the roads are closed every weekend. Cheaper parking is available on the other side of the square at the "Capitol Square North Garage". It costs about half as much. Other than the bogus parking, the Wifi signal sucked in my room, rooms were tiny, bathrooms were tiny, bed was rock hard, pillows were flat, and no cleaning service. Crappy muffin breakfast is complementary though... unlike the PARKING...

I stayed May 6th- 8th. Rooms are good, location is BEAUTIFUL! Valet guys up front very professional and on top of everything'. The bartender is another story.. our wedding party went to order drinks and we are greeted with an irritated look. As he makes drinks and goes down the line he was upset that too many people asked for a margarita. In his own demanding tone when asked what I would liked to drink, and I replied "margarita" he then shouts to the rest of the unordered patrons "DOES ANYONE ELSE WANT A MARGARITA?!" honestly very unprofessional when I came back later to order a shot and he made me wait to finish a conversation.

What a great bang for our buck! Note that this is a Best Western Premier. Ooo la la - a step above your average Best Western with only the best location in all of Madison directly on the square overlooking the state capital and farmers market on Saturday mornings. Location, location, location. You could entertain yourself for a couple days from this spot with all of the dining, shopping and outdoor activities available within arm's reach. Bonus? Valet parking is included with your stay (however, you'll still need a few bucks on hand for tips). Our room was decorated well with recent updates, on the small-ish side (similar to many hotels you'd find in downtown Chicago), and most importantly, it was very clean. Spotless. In fact, we check every bed we stay in. If you take anything away from this review - stay here, it's clean and the location can't be beat.

We booked through hotels.com and got a really good price and a presidents day discount. We have stayed at other Best Westerns and this one blows all of them out of the water. I understand they have recently done a remodel and it shows. Our room was really large compared to other hotels we have stayed at. The beds were comfy. The bathroom bright and modern with a new light up mirror, tub, and shower. There was pocket doors on the bathroom allowing for privacy. The room had a free microwave and fridge hidden in the dresser. The seating area had a table and two chairs. (Reminds me of Potawatomi) It had a city view overlooking a bar. I have to be sure to ask for a capitol view next time. The Capitol is right across the street. It is close to shopping and food. They do have a new restaurant which was priced about the same as where we ended up having breakfast. The pool is a pretty good size. We were on the third floor and able to walk down to the second through a stairwell. There is no hot tub. The check in staff was friendly as well as the valet. You can park for $10.00/day and leave as often as you like but we walked everywhere. All in all I all a good stay.

Had a great room! Visited the bar a couple times. Perfect location to walk to local sights, restaurants and bars. Pillows were the best!

We were greeted immediately by the valet staff. Friendly and helpful. Front desk staff was very helpful and informative. The hotel is above average for a best western. We stay in beat westerns a lot for business and this was above the normal. Hotel was well kept and clean. Rooms were large and had a beautiful views of capital. Restaurant was clean good drinks. Food was good. Bartenders greet and were friendly. Free shuttle to airport.

first of all it was quiet, as in: we could sleep. The quiet hours posted in the hallways is appreciated next, it was clean and the restaurant The Post was great as a lunch spot & good as an after hours bar. Our server at lunch was especially prompt & gracious. I'd like to also add that the decor is nice; they have managed to merge sleek contemporary design with elegant touches that invoke the classic hotel experience

My husband I just stayed here for Ironman WI. A+ experience. We called a few days in advance requesting an early check-in, as I'm 30 weeks pregnant and knew I'd want to stretch out and rest soon after arrival. While the hotel staff couldn't guarantee anything, the odds were in our favor and we ended up getting into our room very early and I was able to sneak in a much needed nap after my 4AM wakeup call. The room itself was great for our needs, parking was a breeze, and the lobby restaurant was incredibly convenient (esp given our time constraints). Most importantly we found the staff incredibly helpful, very welcoming, and beyond accommodating. Madison is a very unique midwestern city and this hotel was A+ in representing everything we love about visiting.

A long time ago this was a really worn out hotel. Many nicer options in area. The renovation is great! Really gave the place a fresh look. Room was spacious and clean. Bathroom upgrades were top notch. Price is still fair for area. Only downside was it was the state BB championship that weekend and many kids were up late and were stupid loud in the hallways.Rude drunk and stupid is no way to go through life. Parents were MIA or also RDS. But i digress. Its steps from capital. Tons of restaurants and entertainment an easy walk away. Would stay here again

Beautifully remodeled hotel with wonderful front desk service and valet service. They held our bags for us and let us keep our car in their garage after checkout as we toured the State Capitol. The price was a bit higher than normal because we were there during a peak time, March Madness basketball games, and St. Patrick's Day on top of that, but it was worth it for the convenience of being near the two places that we needed to be at for our trip. The room was clean, bathroom impeccable, no problems with the shower or anything at all. No loud noises from outside traffic or neighboring rooms. Near to coffee shops, restaurants, even for vegans and vegetarians. Zero complaints. Wait! I can always use a a hot tub, wish there was one here. :)

Hotel and rooms looked just like photos on the website. Lovely, clean, nicely furnished (complete with fridge and microwave in room) and super friendly staff. Super efficient elevators and great showers. Great area too!

I was very pleasantly surprised at how great this place was! Booked a room very last minute and was very happy to see they had availability. Upgraded to one of the smaller suites that had a great wall of windows to gaze out. The room itself was very clean, neatly appointed, and modern. Everything we needed was there. The bathroom was fresh and modern as well. The only thing I didn't care for was the sliding barn-style door that was in place for the bathroom. I don't not like this type of door typically, but when it was closed completely, there was still a small gap, making it feel less private. If the door had been just slightly wider, or the track just a tad longer, the issue would be fixed. Very minor issue, though. We ordered room service. The kitchen staff allowed us to order off-menu which will automatically give you an A in my book. The food arrived at our door in record time! Usually room service in other hotels has been slow, sloow, sloooow. Not here! And it was piping hot and delicious! All the staff we interacted with, including valet, was on point. Courteous, professional, friendly. I really enjoyed my stay here!

I have been comimg here for probably 19 years now when in Madison. I have seen the renovations. The before. The after. While the place has contemporary rooms, the best thing about the Inn that has never changed is its brilliant location hence, the pricey rate mentioned in other reviews. As the name would imply...it overlooks the main square. Not just the city square...but the "State" square actually: the Wisconsin State Capitol is right there and what a beautiful building that is. Staff is friendly. Quick check-in. 24/7 Shuttle service to/from the airport.

Actually found a Hilton property near by. Should I change? The rooms here are perfect, the location is unbelievable, but do I really want to give up those points? The answer is ABSOLUTELY Yes! Inn at the Park is the only place that has Heather!! If your looking for a fun...home away from home, go see Heather at the bar. Tell her that 'Yelp Bob' sent you. This place is what a hotel should be!!

Note: I only attended a wedding reception here so can't comment on the rooms. What I can comment on (and hence why I am writing), is the complete overhaul of the interior and exterior of the property. The hotel is in a prime location on the Square and the redesign takes advantage of it. Colors are bright and they have restored the property to the period in which it was built. Classic. Simple. Refined. The reception was held in the Top of the Park room which has windows facing onto the square and the Capitol. The view alone was incredible. I am impressed.

We've sat in the car on the street for 15 minutes already waiting for valet to park the car. There is no self park option. Front desk says, "we have two weddings going on and everyone available is parking cars. It's unfortunate." Yes, so unfortunate that we will not stay here again. And now the restaurant service is pathetic. Waiting 45 minutes for our meal.

Stayed here last weekend and was throughly impressed. By far the nicest BW that I have ever stayed in. Clean room, courteous staff, great bar/restaurant. (Ate breakfast on the AM we left) The location is ideal, downtown in the heart of the capital. Attached photo was the view from our room. I would highly recommend staying here I you are ever in the Madison area.

I love the location of this hotel. Request for a room that is facing the capitol. I stayed here for my epic training. They provide free shuttle however, the shuttle gets filled up real quick so make sure to get in right away. I was left by the shuttle going back to the hotel and when I called them, I was told that it was already full. Not sure if it's acceptable, they called a cab for me but still had to wait about 30 minutes(they paid for the cab). I think they should have informed me right away that they won't be able to accomodate me on the shuttle so i could have done something right away, and I was there 10 minutes before pick up time btw. Anyways, I'm still giving it a 4 star since it's probably just a miscommunication.

Epic travelers beware! I stayed here to attend training at Epic because I liked the location on Capitol Square, and the hotel offered a shuttle to Epic's campus. I expected some cost associated with the shuttle, but I didn't expect a $50 per day charge. I could have requested an Uber to take me to Epic and back for cheaper, and I wouldn't have had to leave the hotel at 7:00 AM. Other hotels in the area that offer shuttles are the Concourse ($10 per day) and The Graduate (free). I was very disappointed with the exorbitant shuttle cost and would not return to this hotel as long as it remains that high. The rest of my experience was pleasant; they did a great job with the remodel.

Great location, rooms were clean, the staff was friendly. However if that trumps the security of your personal property then this is the hotel for you!!! My husband stayed there 03/07/20. With a group of his buddies. He accidentally left his watch that I bought him as a gift for our wedding, and he wore it on our wedding day. He took it off and laid it on the bed. He made a mental note to put it in in his suitcase and forgot before check out. On his way back home the next day he called the front desk explaining to the front desk girl Sandy if it can be sent back to him. She said the housekeeper probably put it in the lost and found and no one has that key that is on staff he would need to call the next day. So on 03/09/20 he called and they said it was not in the lost and found. I called to talk to Stephanie the manager of house keeping. She said they looked for it and it was not there. I even spoke to the general manager George Wiesner and he hung up on me when I told him I would have to file a police report. Wiesner has said the hotel was not responsible to lost or stolen property. I guess this gives the hotel staff a free pass to steal personal belongings of the guest and do nothing. I even called the corporate office in Phoenix, Arizona. to file a claim. I heard back a few days later and their reply was I'm sorry they looked for the watch and it cannot be found. I asked it they could pull camera footage of the house keeper coming out of the room maybe it will support the fact that she would have had to take it. The corporate office replied by saying they are unable to ask them to do that. I am not one to accuse someone so quick about stealing, but the watch was there laying on top of the bed. I'm sure they found the tv remote that was right next to it but not the watch. The watch has sentimental value to me and my husband and we are both sick about it. If someone is reading this and still decide to stay at this hotel then please leave anything that is valuable at home because if you accidentally leave it there it will be taken by the staff. Then they will turn around and say they are not responsible.

I spent the past couple nights there. The rooms are not very clean, there were hair and nails on the bathroom ground. I had to ask for a conference room for a work video call and the staffs at night were absolutely helpless. They didn't know anything, and couldn't even help to check if there are any conference rooms available. However, the receptionist David absolutely incredible and helpful.

Recently spent a nite here on floor 5. No view sadly. The room itself was nice: clean, nice shower, mini fridge, m-wave, king bed which was good and firm. Lotsa hot water and good pressure. Fair warning if you are like me, and want to park your car yourself: not if you use their lot, it's valet only. And $10 extra per nite I think. I parked in the city lot 2 blocks away for about $16 but put my car in a nice, wide corner spot, well worth it to me. Anyway, really nice pool (we did not use it), restaurant on floor one. We did have drinks there and service was good, and the bartender made a great chocolate martini (my wife likey), and I had a Warped Speed Scotch Ale on tap. Both were tasty. Good people watching out the windows of the bar/restaurant called "The Post". Not the hotel's fault, but we had some idiots in the next room that decided to have a rather loud fight about 2am, banging on the wall, swearing loudly, etc. Why can't people do that shit at home? The Mgr offered to comp us breakfast which was nice but we declined as we wanted to get on the road home. This hotel is in a perfect spot right across from the Capital and we walked to several bars and restaurants within blocks.

We arrived at the hotel restaurant, The Post, last night and got the worst service ever.There was absolutely no one else in the restaurant except us, and I couldn't find a wait sever anywhere. The nice bartender finally pointed out a young woman sitting and eating. I asked if she was on break, she said no (if not, why are you sitting in the restaurant and eating a meal??). I asked if we could get menus etc. Long story short- she came to help us. After she was done taking our order, she went back to eat and cont to do this (saw her eating meat with her fingers?) between getting our order, serving and getting the check for us. I never once saw her wash her hands (maybe she did and I didn't know??) This is very unsanitary and unacceptable. For a fancy hotel, the wait staff should exceed expectations or at least meet them. They are lucky I was not a state inspector otherwise they would have received a write up for sure. This is probably a fluke incident but the manager should know and talk to the woman. Cross contamination is serious and can cause food born illness. Plus/ it's just gross!

A very pricey hotel for very average facilities. However, Best Western Plus Inn On The Park is located literally right on the Capitol square. So, you essentially pay for the location. Good things to note are: * Free valet parking for 1 car * You can check your luggage in early * Spacious rooms * A bar and restaurant are available (I'd recommend eating elsewhere) * An indoor swimming pool is available (decently sized) * A fitness facility is available (don't expect much) * A mini arcade center is available (only 2 or 3 machines)

I stayed for a night with two children who need their sleep (the hotel put a crib in the room as requested, so the staff knew about at least one baby). I also had to get restful sleep for a next-day race. The hotel could have advised us that a wedding would be taking place 50 feet from our room, and we'd be hearing all the music as we tried to sleep. The bathroom GFI must have been overly-sensitive, so I had to take a couple showers in the dark. The front desk staff asked (upon checkout) how everything was, and I told him the above. He didn't seem to concerned.

Nice upgrades to the hotel - stayed here a few years ago and was pleasantly surprised at all the changes - really lovely. At the last minute we were given a suite upgrade - with a view of the capital -very nice. But when we went to the pool there was some kind of a meeting going on with catered food - like 25 - twenty-somethings - in business suits- AWKWARD. Then went to the gym - not too clean. So overall location great, room great, view great - banquet in the public pool area Not so great. Edit - The manager found out about what had happened at the pool and comped us a free breakfast. So yeah definitely go to this hotel, they are super nice and really try to be accommodating.

Im not sure where to start. I guess, I should preface what brought me to staying at this hotel; I recently got married and needed a block of rooms reserved. We had 10 reserved in our block. I was told that if my block started to get full, I could call and more rooms would be available as I knew I was going to need more than 10. I called WELL AHEAD of when our block of rooms would no longer be available for booking as a family member called me to tell me all rooms were taken (a month ahead of the cut-off time for our reserved block). I called best western and they told me the entire hotel was booked for that day. No one called to tell me my block was full, like I was told they would. So great. Now I have family from across the country needs somewhere to stay. And family from other parts of this state. I had to book a second block of rooms at a different hotel. Not ideal. Not at all. The thing that really upset me, is that my uncle was able to book his room a week out of my wedding date-he booked through a travel website (note sure which) but when he called the hotel to ask a question in regards to his reservation, he asked about additional rooms they said they had other rooms available at that time. Are you kidding me. I have read that there were "renovations" to the hotel. Perhaps I was on a floor that still needed updating because my "suite" was reminiscent of a funeral home parlor. The floor we were on was very humid and smelled like smoke. No No No My two stars is for the view and the location. Most certainly not the price for the value. I get that the location is prime, but for all the other negatives it is not worth it.

Excellent place to stay across from the Capitol. Friendly staff, comfortable room! I would definitely stay here again!

Inside of the hotel, rooms, and bathrooms were 5 star. But the flaw lies within the valet staff. When we arrived one of the valet drivers honked at us because we crossed into the hotel entrance (they were busy but still, very unprofessional). And when we went to let our dog out of the vehicle for a walk, a valet staff followed us out and yelled at me as I was in the middle of the street. (I still had my keys and the ticket wasn't stamped - not sure why the ticket not being stamped was my fault. Should have been on the staff who gave it to me). The valet staff then proceeded to get into my husbands face when we got back to the hotel from walking our dog. Very disappointed in the valet staff.

Derek and I stayed here the very first night we moved to Madison before moving into our apartment. We were so happy in general that we barely noticed the hotel, but had a pleasant experience and nothing to complain about. Because of that, when friends or family have visited over the past two years, I've always suggested this place. My mom booked a room for my graduation weekend (yay me!) weeks beforehand. Then, because of a medical problem, she had to cancel about a week/week and a half beforehand. They had a 2-week cancellation notice which is ridiiiiiiiiiculous! They said that she would still have to pay for two nights. I got stuck with a room I didn't want that they could have given to some poor sucker who booked late, but nope, I guess they'd rather just make loyal customers into ex-customers. The room was small. My friend and I both woke up with weird skin rashes from the bedding, or maybe from fleas? The affected spot on my arm finally went away after a week. The AC/heat was loud and blew in our faces. The night staff were so unfriendly. I did eventually get to talk to a manager, and he took my complaint down but just looked at me with a dazed face. It felt good to be able to say to someone, "I think you were unkind to my mother. I used to recommend you, but I won't anymore." Maybe I should've thrown in that I'll write a bad Yelp review too?

Fantastic location, terrific room, clean and quiet. We were quite happy with the entire experience except one thing: I'm guessing most of the guests come in a single car- so for the handful who do come from different locations and end up with two cars for the night- please don't charge $15 to park one car and $30 for the second. Maybe if the place is sold out or something- but it's really a bad note to leave on, after a wonderful stay. My sister and I drove from two States to meet there for a reunion, and upon departure we learn this info. Hence the four stars instead of five.

at first I thought is was going to be a pretty standard hotel since concur rated it a 3 (I was there for a business trip). The only problem I had was there were no self parking spots available. You must valet, which was kind of a pain because I needed my car multiple times throughout that day. The staff is great and I would definitely come back.

I stayed for 2 nights to celebrate a graduation in the family. The room was clean and spacious. The bathroom was perfectly clean and the bed was comfortable. I needed an ADA compliance kit and 3 staff members came up within 10 minutes to hook everything up and show me how it all worked. The TV remote didn't work to put on the captions so they promptly gave me another. I needed help with a phone call because of my disability and the hotel clerk did that for me. The breakfast and brunch foods were top notch.4 out 5 stars because of the room design. The bathroom door opens right up next to one side of the bed. Who designs a room so that you can smell the bathroom 2 feet away from the bed?? Certainly it's not the fault of the staff though. I would definitely stay here again if I'm ever in Wisconsin

This is an affordable, clean hotel very close to the Madison capital. I try to head up to Madison every spring, just because it's a really fun town to vacation for a few days. Best Western is centrally located downtown, and within walking distance to everywhere. The rooms are very basic, with a late 70s, style. The hotel also has a pool, fitness centers, as well as a hot tub. I would say if you have a family, and are working with a budget, this is a really good hotel. It's not the Hyatt, but it does what it needs to do.

Outstanding hotel and service! It's the perfect location and everything inside has been re-done - nice lobby, large bedrooms, marble in showers... Thank you!

We stayed here for the recent Ironman WI for its close proximity to the event. The hotel itself was beautiful. Nice, recently updated rooms. The restaurant was still closed, so they did offer free breakfast daily. The front desk staff was awful. Did not tell us of this free breakfast until asking about it as I had seen it on another review site. Also asking for local info from the staff was met with blank stares and the comment of "walk out the door and you'll find 60 around here" when asking req's for a local restaurant. Asking which way to go was again given "any direction". Also asking for a local grocery store we were told .."umm.. Walgreens?" (We told them we had a car and we're will to drive) But, the number 1 most disturbing thing was being woken up Friday night at 2:35am to an intruder standing over our bed in our room. This person had to come thru the living room and into the bedroom to get to the bed and did so without turning on a light. My husband jumped up yelling at the guy, and I started screaming. We got him into the hallway and I called the front desk frantic about this intruder. They did come up and my husband and the front desk staff escorted him downstairs. We then asked how he got in and he did NOT have a room key. Come to find out, our room door did not latch even with the bolt turned. You had to push the door hard to get it to latch. We did not know this until that night. The intruder had a text from friends to come to that room number. Supposedly he was drunk and didn't know any better he was in the wrong hotel. What are he odds THAT particular room didn't latch?!? The staff called the police and we were later told they took him to jail. Days Later yet, the hotel manager said the guy got away and the police couldn't locate him. They lied to us until we asked for a police report number. The hotel did come up to fix our door upon our request. There was fresh wood in the door jam. Nothing was said to us on the condition of the door, if there was an object in it preventing it from latching. We did not get any apology from the staff or manager except a comment that "it was a drunk guy and he didn't mean any malice". I also asked about hotel security in the middle of the night for non guests to enter to which I was told in 3 more days they will have a key card entry at the main doors at night. When checking out, we were shocked to see not a single night was comped. We asked for the manager to call us and have repeatedly called and they will not return our calls. I don't expect the entire stay comped, but at least for the night(s) we had a faulty door and now I will forever be wary of an intruder over my bed. This could have ended very differently than it did. On both our part or the intruders part. Extremely upset over he nonchalant way this hotel handled this situation. I request anyone staying here to ask about security or better yet, find another more friendly hotel down the street.

My wife and I stayed here as part of a wedding block. The wedding reception was held at the hotel and many of the guests were staying here, so admittedly, we might have had a non-standard experience. That said, we really enjoyed ourselves at this venue. The service was good. When we had trouble with the thermostat, someone came right up and resolve the issue. When we arrived, the valet took good care of our car and was very helpful. The front desk staff, who were dealing with a number of people checking in at once, were efficient without sacrificing service or politeness. We were able to partake of the catering at the hotel, and we were really impressed with the food. The food, the servers, the bartenders, they were all well worth it. We also ate dinner in the restaurant/bar on the first floor one night and had a wonderful meal. I had a salmon sandwich that was both creative and flavorful. The location of this venue is a big benefit. We were able to walk everywhere we needed to go during our weekend visit and never had to pull our car out. With so many restaurants surrounding the capitol, we had no trouble finding a variety of food. There was even a Walgreens down the block if you needed toiletries or snacks.

Location is about all this place has going for it. We stayed here cause the hotel was close to our booth at the art fair. Everything about this place was loud. Doors slammed, elevators banged and the AC banged so loud it woke me up almost everytime it came on. Even the toliet was deafing, plus it flushed with the force of 1000 Niagra Falls, which sprayed droplets of water all around. Yuck! The place really needs a fresh change in the interior. It looked and felt old. The bar was a dark cave and not busy during the entire stay. It is located near some great restaurants and shops so the location is the thing. We will stay again, due to the art fair, but I would not recommend it.

I would have ranked this hotel a 5 if only they had better beds. My husband & I decided to take a mini-honeymoon after getting married at the courthouse and drove 16 hours from NC to WI. We were so excited to get away for a few days and booked our stay at the Best Western Premier Park Hotel. Upon checking, the hotel appeared to be great....even upon walking into our room. After sitting down on the bed I litterally wanted to cry. The bed was so hard and the linen left alot to be desired. The manger did waive our valet parking, but unfortunately that doesnt come close to making up for the horrible two nights of sleep we both had.