Best Western The Hotel Versailles

Really fantastic staff; friendly and helpful. They do everything they can to make your stay really enjoyable.

Rooms nice. Front desk person lovely. Got locked out of room. Had an extremely difficult time getting some one to answer the phone. Stood outside for 30 minutes and no call back as promised. Had to call again snd was hung up upon. Finally someone came. Breakfast had very limited food. Ran out of maple syrup and scrambled eggs. Coffee excellant. No dinner service over the weekend. Rooms extremely clean. Did not need for anything. Very nice hotel to spend the night.

I am deeply disappointed by my experience at the Best Western Hotel in Buc. From the moment we arrived, we were met with incredibly poor hospitality, particularly from the receptionist. Her cold and unprofessional demeanor set a negative tone for our entire stay. Every question seemed to irritate her, and her condescending responses were unacceptable. The check-in process was a nightmare, with the receptionist struggling to find our reservation and causing significant delays. No apologies or explanations were given for this inefficiency, further adding to our frustration. When we tried to extend our stay, we faced even more issues. The night receptionist noted “room 40 extension” but failed to inform the morning staff, leading to more confusion and poor communication. Despite this, the hotel has refused to offer any compensation for the inconvenience caused, citing a “misunderstanding” and failing to take responsibility for their lack of professionalism. If you are a tourist, avoid this hotel at all costs. This was the worst hospitality experience I have ever encountered, truly showcasing the worst of French hospitality. With the upcoming Olympic Games, this kind of service will surely drive away many potential tourists. Do yourself a favor and stay elsewhere.

The hotel is located about 5km outside of Versailles. There are a lot of similar hotels in the city centre. The room I got was on the second floor and there are no elevators so having to carry luggage up two flights of stairs was not fun. The air conditioning did not work which wasn’t great due to the heat. The room itself was adequate and worked well for a one night stay

Our stay was met by an amazingly friendly and helpfull hostess A who attended to our every need. Our room was clean and spacious, the area was quite and safe. ||||We had a very enjoyable stay. I will deffinately recomend BW for value for money.||

I stayed with my coworkers at this hotel for 3 nights. The wifi was broken the first two nights. The last night, we had team dinner and we came back around 11 pm. Based on the schedule, reception should be there until 11pm, but no one there already at 10:55pm. My room card got demagnetized, so I am not able to go in my room. I called 24/7 number, they give me the phone number to call, I called 4 times, no one answers so I left voice message. I called again 24/7 number, they said nothing they can do. I called all hotels around me, and unfortunately they were all full. So I called again 24/7 and they told me they are sending someone, that was around 11:30. I waited and waited and waited till 12:30am, no one was there. I called back 24/7 no one answers, I called again, no one answers, and again and again.. anyway, I slept on the sofa of the lobby until my coworker helped me out, and lend me the sofa of her room to temporarily sleep for a very short night. Terrible customer service experience

staff is super friendly and cooperative... appreciation to the members manning the property.

Front staff were kind and helpful. (However front desk closes at 11:00pm so difficult to check in after that) Room was small, and sofa bed had a stain on the top comforter when we arrived. Towels and toilet paper were not offered or replaced daily (we were there for 5 days) hallway was in need of a vacuum. Bed was comfortable and shower was warm. No mini fridge or anywhere to put food for longer stays. Overall okay, however would not stay again