Bailey S.
Yelp
I have been staying here for many, many years.
They have recently extensively remodeled their entire building, indoors and out
This place has always been my home away from home and over my years of patronage, I have created many friendships with the staff.
The last time I stayed, there was a man who was screaming at the clerk on duty because he booked a non refundable room through Expedia, hotels, priceline or something and he was mad at the woman because he failed to mention he was bringing a pet.
She had no pet friendly rooms available as it was well beyond 9 pm when I was standing behind this putz screaming at someone else for his own shortcomings.
After he finally was done throwing a fit and trying to bully the clerk into breaking rules or threaten a bad review on yelp, I got her friendly smile and welcome back.
I made mention about the angry man who kept me waiting and she just smiled and said he was frustrated because he misunderstood.
I am a very seasoned traveler as my work requires many hours of travel time. I have learned along the way to always call a hotel property personally to ensure I am getting what I want and or need but especially when I am bringing my dog along for company.
Why you would book a room without looking at the fine print? Especially, when bringing a pet in the heat of summer is absolutely beyond me. It is nobodies responsibility but my own to ensure I am bringing my pet to a hotel that will accommodate both of us. I have NEVER had a problem. Ever. I have called in advance and have been told that no pet rooms were available, so I didn't bring my dog. Very simple.
The gal was frazzled because this man wouldn't stop he must have scremed at her for a good 10 minutes
While we spoke she made mention that we would probably see a review somewhere saying how terrible they are and so I looked and wouldn't you know it? I immediately spotted a review stating about the same thing I saw by a man. Who is to say this is the same one, or just another simple fella who can't read the fine print or be bothered to take responsibility for setting himself up badly. But if it is indeed you, shame on you for treating that woman that way. I was right there with 1 other person waiting in line.
The hotel is all remodeled, the rooms, furnishings, lobby, breakfast all of it is new. They even re paved their parking lot and put in a brand new entrance.
More than half of the reviews on here are 100% false. Period.
So allow me to tell you the truth.
I have stayed at other establishments there in town and this is the best if you are looking for friendly staff, a great breakfast, clean rooms and every amenity needed for a short or lengthy stay
They have a laundry facility, they have a fitness room, a game room for kids, they have a heated pool, hot tub and sauna. They offer breakfast which not many other hotels in town do. Another hotel who is twice the price only offers a $5 coupon for a not so great wrap joint nearby that doesn't even open until 8.
The only thing this place is lacking is an elevator and guests who can appreciate the efforts made by the entire staff to improve this older building and give guests exceptional service.
I also want to clarify something about bed bugs. If you believe that review you should learn about the pesky bugs that everyone fears. You can't see them. No way were bedbugs congregating in the center of your bed as you stated. I marked that funny because.... really?
In my 5 years staying here and sampling many rooms, I have never seen evidence of bed bugs (the markings they leave) nor have I been bitten by anything.
You want honest reviews? Go to trip advisor and see for yourself.
These guys are the best Ketchum has to offer unless you want the Ritz, if you want that, then go to sun valley and pay for the ritz. If you want a great rate, amazing friendly service, clean room and breakfast....this is the place to go.