Beverly Hills Marriott

I recently stayed at this Hotel for five nights, and it was an exceptional experience from start to finish. The staff went above and beyond to ensure we felt welcomed and comfortable throughout our stay. They were friendly, attentive, and always ready to help with anything we needed. The room was immaculate, with modern amenities and a very comfortable bed. Housekeeping did a fantastic job of keeping everything fresh, tidy and left a candy or chocolate with a letter from housekeeper every day which was so professional. Thank you, Beverly Hills Marriott for that high-quality experience!

I stayed at this hotel for a few days when I was visiting Beverly Hills. I don’t think this hotel is a 4 star hotel and it is 3 stars at best. The staff are nice but I had to call them to clean my room. The restaurant is nice but lacked proper sparkling water. The location is also far from most of Beverly Hills landmarks.

I am a loyal Platinum Elite member of Marriott and I'm writing to express my shock at the horrendous experience I had at the Beverly Hills Marriot this week. I had booked a double room and when we arrived instead of the double I was given a king but not informed. Upon walking into the room and seeing the mistake I called the front desk to inform them and went to go back downstairs. On top of the dresser was a open condom wrapper and used dental floss. Disgusting! We were given a double room and went to go to sleep, the bedside lap would not turn off but instead became a strobe light flashing on and off. I did not want to try to pull the bedside credenza away from the wall to unplug so I called the front desk who said they would send an engineer. We waited 20 minutes, no one came so I called again. A front desk person came up and could not figure how to stop the light form flashing on and off, so instead of a solution, he simply said --how bout if I give you points> I said NO I cant sleep with a strobe light in my face and I had to tell him to find a way to unplug it. So this was the tip of the iceberg. The elevators are awful, Old and banged up. Lights for floors don't work. The hotel uses the passenger elevators for freight elevators so at times guests cannot get in the elevator as its full of furniture . Every morning at 7am, we were awoken by your employees using megaphones screaming about how they were striking. Horrible. But the absolute worst experience was when I went to check out. On my bill was a $150 charge for the restaurant which I never ate in and parking fees when I did not have a car. It took me 15 minutes of arguing with the front desk manager to get the charges removed while my uber I had ordered for the airport had to wait. Honestly, this hotel is horribly run, it is run down, while I was at the front desk trying to get my bill sorted out, another irate guest was complaining about no electricity in her room. Another Irate guest was complaining about the crappy elevators. A nightmare hotel.

We arrive every few months from Kauai around midnight and the Front Desk, Bridgette, welcomes us with such care and warmth. She is outstanding and at that time of night, we are so appreciative. Hotel is always a pleasure to stay in. Thanks for a great stay.

Stayed here many times it’s one of my favorite hotels in Beverly Hills. I Really enjoy the location, amenities, pool, and gym. As well, I enjoy their M club lounge for platinum and higher Marriott members. It’s a very nice feature. I’d like to give a special shout out to Taylor and Laura at the front desk for being Especially nice and friendly at check in! Thank you!

The location of this hotel is very good, you can easily go to every where. From Beverly Hills, to Santa Monica, to Malibu, etc. the room I had came with accessibility accommodation, so it was a bit strange for me. Overall, the best of this hotel is the friendly and caring staff, and the food, the Cobb salad was amazing so does morning buffet. Drink was expensive but really strong so I guess they put the good amount of good staff there. Overall, a very good experience.

Stayed there for business trip, I was very impressed with the service. Every interaction was so pleasant, its like a breath of fresh air after some other hotels we stayed in. Breakfast was great, lady (host) at breakfast was so sweet and helpful. Rooms were nice (we stayed on 7th floor). From now on this would definitely be my choice when we stay in LA.

Upon arrival a super sweet gentleman had our bags out of the uber before we could even get out of the car. Laura and Stephanie were so so kind and helpful at the front desk. When we were checking in there wasn’t the type of room we had reserved so they gave us a complimentary upgrade. They were friendly and chatted us up and gave us recommendations while they solved the reservation problem. Our room is beautiful and has a pretty view of the mountains AND the city. Would definitely recommend Beverly Hills Marriott for your stay!

I had a wonderful stay at the Beverly Hills Marriott. The rooms were clean, all of the staff were attentive and willing to help out whenever they could. I would absolutely stay here once again. A wonderful experience that I would love to experience again. The only negative I had was that the pool is located in a very awkward spot. It's right next to the road and it kind of takes away from the ambiance. Otherwise, fantastic!

**Yelp Review: Beverly Hills Marriott** I recently stayed at the Beverly Hills Marriott and was blown away by the exceptional service, especially from Bridgette Joy at the front desk. From the moment we arrived, she set the tone for our stay with her super friendly and helpful demeanor. She went above and beyond to ensure that every detail of our visit was perfect. Her warm smile and genuine care made us feel so welcome, and it's clear she takes great pride in delivering top-notch service. Whether it was answering our questions, providing local recommendations, or just making sure we felt at home, Bridgette truly went the extra mile. The hotel itself was fantastic, but it's the amazing staff like Bridgette that make all the difference. I can't recommend this Marriott enough, and I'll definitely be returning. Thank you for such a wonderful experience!

The staff are amazing, the property left a bit to be desired. The front desk, cleaning, and especially the valet staff were attentive and professional. However, we had issues with the technical amenities. The television lost signal repeatedly, and the upgraded Bonvoy member WiFi for $9.99 got me up to about 4 Mbps. The free Bonvoy WiFi was about 1.75 Mbps. This made it very frustrating to get any work done, and TV wasn't an option either because of the frequent signal loss. Also, there are no ice machines. You have to get a ziploc bag of ice from a freezer in the lobby. Good thing we were only on the fourth floor. Again, the people were great, but the peculiarities of the property were frustrating.

We had a lovely star at this Marriott. Our checking was a bit slower than typical especially given that we were pre checked in on the app but nothing too terrible. Our one bedroom suite was very clean. The M club is on the first floor which was somewhat different but not too bad of a flow. The food we partook in was quite good. I would definitely stay here again.

I booked my room for a quick stay before heading to work on a project the following morning. As soon as I arrived I was immediately met by valet. I gave my information and they promptly gave me my ticket for my car, instructed me how to call to get the car the next morning, and offered immediate help with my bags. Check in was easy. Everyone was friendly and nice at the front desk. After checking in I immediately went upstairs to put my things away. My room was very clean and nice. I went back downstairs to check out the menu at the bar. Had a nice conversation with the bartender about the menu items. I eventually made my way to the M Club Lounge. Access is allowed with your room key. I didn't take pics at that moment but they had plenty of hot appetizers, snacks, and desserts. They also offer free alcoholic drinks. Not sure if you need to bring ID for that, I didn't drink. The hallways were ice cold which was perfect since it was so hot out. Both the bed and pillows were very comfortable. I made it downstairs for breakfast around 7:30am. I was expecting basic pastries and beverages. I was wrong. They offered back on, eggs, and seasoned breakfast potatoes that were fresh, hot, and DELICIOUS! The had an assortment of fruit, pastries, breads, cereals, etc. everything was CLEAN and the attendant was very polite and attentive. After breakfast I gathered everything from my room to checkout. They had my car downstairs promptly. I needed ice for my cooler and they had free bags in the concession area which saved me from going to the store to buy them. My experience here was GREAT. Again the hotel was clean, the employees were friendly and answered all questions. My room was great and I actually saved money eating in the M Club Lounge. I highly recommend this hotel.

This is a small but great property. Conveniently located in Beverly Hills, the service is graciously kind and attentive in all aspects. There is a beautiful pool area and very bright bar. The executive lounge served great food and beverages in the evening with a nice breakfast as well. The rooms are comfortable and very well kept. I appreciate the delightful service at this property.

Beverly Hills Marriott is an amazing place to stay. Very quick check in, extremely friendly staff, peaceful ambiance. Enjoy your room with a big, soft and comfortable bed. The hotel pool with a fireplace is also a great place for the necessary rest after your shopping tour or long business meetings. It's a real pleasure being a guest.

This place is a mess. The front desk gentleman needs to maintain professionalism and treat all customers with respect. Using terms, we have ambassadors, platinum, etc., members to justify things when I am a silver member made me feel that I wasn't valued. Plus, upon checkout ( Don't buy anything from the store next to the check-in counter), they will charge you $8 for a Celsius energy drink. Talk about Price gouging! It's absurd.

I almost didn't stay here because of some negative reviews but I took a chance and it was fine. Room was clean. Staff were friendly. Only bummer was the walls are thin and my neighbor had their TV on all night. There was also water/flushing sounds above me. Maybe I was below the gym. Despite these minor annoyances, I'd stay here again.

This is the 2nd room we got moved to, the first room had smoky smell and this room has issues also. Dirty sock left behind from previous guests and moldy shower curtain. I expect a lot more from Marriott because we've been to other ones that are in the same category but a lot better.

**WARNING when valeting your vehicle ** The owner and staff of this hotel take zero responsibility for your vehicle upon valeting . Despite paying $50 a day for secure valet parking they still managed to trash my wheels and deny ANY wrong doing. As a loyal Marriott member it's very disappointing and frustrating to receive the denial of my $250 claim for the damage caused to my wheels by one of the Marriott valet attendants at the Beverly Hills Marriott . I carefully reviewed the response provided by their team, and I respectfully disagree with their decision made not to reimburse my repairs . Allow me to elaborate on the circumstances surrounding the incident so others can avoid being put in a similar situation . I provided evidence and proof of liability/ negligence to the folks at Towne Park ( owners of this particular Marriott property) in my request for reimbursement for the repairs . You can clearly see in the attached photos that my wheels were visibly damaged while under the care of your valet service. Additionally, it is worth noting that I entrusted my vehicle to their establishment with the reasonable expectation that it would be handled with care and returned to me in the same condition. As a customer, I believe it is fair to expect that the Marriott Beverly Hills valet attendants would exercise due diligence and professionalism in their duties. The fact that my vehicle was damaged while under their care of indicates a failure to meet this reasonable standard of care, which I believe should be acknowledged and rectified. My intention in filing my claim was not to create undue inconvenience or seek compensation beyond what is a reasonable refund for my repairs . My aim was to simply hold the Marriott Beverly Hills accountable for the damage caused by their valet attendant and to obtain a fair resolution to this matter. The requested amount of $250.00 represents the cost of repairing the damaged wheels, which I believe is a reasonable and justifiable claim given the circumstances. As a loyal customer of Marriott, I have always held the brand in high regard and have enjoyed numerous positive experiences. But based on this recent experience with the Beverly Hill Marriott commitment to customer satisfaction ( or lack thereof ) I can assure you i will most definitely not be returning . Drivers beware!!

This hotel was very disappointing. We checked into our room and late at night and as we turned down, there were bed bugs on both of our beds. I wish I could upload a video. It was disgusting. They wouldn't give us another room said they "were fully booked" - we had to check out and stay somewhere else.

Came in for a short stay while having drinks in the area during a heat wave Labor Day Weekend 2022. Pleasantly surprised with the comfortable, roomy, clean, and nicely decorated room. It was a nice retreat from the heat to stay in AC when not at the pool. Bought snacks from their convenience store and veged out watching TV while we took shelter from the hot dry LA air. Another thing that stood out was their water pressure. I'm accustomed to hotel showers with no water pressure, which extends the time to wash up. Our shower in the room was great! It was roomy and had at least 3 times the pressure I'm used to. I think my shower was about a min long because once I turned the water on for a rinse, the shower head blasted away all the soap and shampoo. I know.. Funny thing for me to bring up, but it was a plus for me!

Stay as far away as you can!! This hotel is a franchise mess for a Marriott brand. Hotel check in this week of Nov 30th was great by a nice lady named Janae, she was very kind to my family. I'm not sure who is in charge since my last few stays here earlier in the year but the MANAGEMENT deff has gone down hill. Things in the room don't work properly and no one seems to be available to fix things. Housekeeping has really been a pain, it's like they have no communication between the front desk and the housekeepers! For the price they charge here I would rather stay at the Hilton down the street!

We had a good experience at the Beverly Hills Marriott, overall. However, getting the room we needed was a frustrating experience in the following ways: 1) Marriott's website is hit or miss in regard to mobility accessible hotel rooms. Sometimes the information is accurate. Sometimes it is contradictory (e.g., saying that a single hotel room has a roll-in shower and a bathtub when it is really one or the other but there is no way to tell which). Sometimes there's no information. 2) Whenever I have tried to book a room with points or a rewards certificate, a message has appeared that said "You can choose an accessible room later," but it doesn't actually provide that option. 3) Sometimes a confirmation email will say that a mobility-accessible room is guaranteed. Other times it says it's not guaranteed. What is the point of reserving a mobility-accessible room if it's not guaranteed? If I can't get a wheelchair-accessible room, I can't stay at the hotel! When will Marriott start treating accessibility like a requirement (legal and otherwise) instead of an amenity? 4) In light of 1-3, I knew I would need to call to make a reservation at this hotel with points. The person I spoke with said that she made sure a specific mobility-accessible room with a bathtub would be assigned to us. (Room 411) (The actual room was 329 though.) 5) Again, due to previous experiences with hotels, I called the front desk of the Beverly Hills Marriott to confirm that they have wheelchair-accessible rooms with bathtubs and that one would be available for the night we needed it. The person I spoke with told me that they don't have any wheelchair-accessible rooms with bathtubs. 6) I called the front desk again later to ask follow-up questions and come up with a new plan of action. The person who answered the phone this time said they do have wheelchair-accessible rooms with bathtubs. 7) When we arrived, the first person we spoke with at the front desk said they do not have wheelchair-accessible rooms with bathtubs. I told her that other employees had assured me that they do. She told us again that they don't. I asked if she could find us the type of room we needed at another Marriott location in the area. Then she told us she would check with someone else at the hotel to make sure they don't have any wheelchair-accessible rooms with bathtubs. Surprise! They DO have a wheelchair-accessible room with a bathtub! She told us there is exactly one in the hotel. 8) When my husband asked about using the lift for the pool, he was told that they don't have a lift. Since we saw that there was a lift for the pool and the hot tub, he told the employee that they do. Eventually, that employee said that Mr. Allen could help. He got a battery for the lift and helped us to use it. So, we did get the accessibility features that we needed, but it was a real ordeal to get them. There is so much room for improvement here, Marriott!!! The room itself: The bathroom was great. There was room to maneuver my wheelchair. The bathtub side was low. There was good water pressure and temperature, and there were grab bars by the toilet and bathtub. The shampoo, conditioner, and body wash on the wall would be impossible for anyone to reach while taking a bath unless they could stand up. I brought my own so this wasn't an issue for me, but I'm mentioning as an FYI. The room was small, but there was adequate room to maneuver my wheelchair. The bed was very comfortable. As others have mentioned, we heard traffic noise from the street down below. I was surprised how loud it was and how many cars were on the road at 4:00am. I brought a white noise machine and wore ear plugs, which helped some. The breakfast in Club M was good. Offerings included scrambled eggs, bacon, fruit, and bread, among other things. I was pleasantly surprised that they provided (really good) gluten-free bread when my husband requested it.

Every year I spend four days at the hotel with a group of 25 to 30, as part of a study tour. This year the service was excellent, the rooms were very comfortable and well-appointed and the staff very helpful and friendly. They couldn't do enough for us. We will definitely be back next year for another wonderful experience.

Terrible- the valet lost my car key and they have refused to replace it . Imagine having a valet tell you they don't have your car key?? And refusing to replace it is unacceptable . Poorly run

This place is so poorly ran, valet takes over 45 minutes for your vehicle. Bathrooms are dirty and not well kept, the food is bland and the service is extremely low. When speaking to the manager Stefanie about the food and the poor quality, she looked frazzled, confused and overwhelmed. This place is poorly managed and maintained for Beverly hills or India.

Beautiful place. Friendly staff. In good location for family events. But for a first class hotel the bathrooms left a lot to be desired. No hooks for hand towels, no grab bars in shower for us older folks.

I had passed up this property for others in the area on previous trips, and now this will be my go-to. The hotel isn't super new, but it's well maintained and clean. The M club is up and running, with tasty snacks and breakfast. I had a PURE room (7th floor is for us allergy sufferers who can't deal with feathers and other irritants often found in hotels), and it was comfortable and well maintained. Super big shower as well. The best part of the stay was the really great staff. From a friendly door opening every time I returned, the fast and friendly check in to demagnetized card replacement to directions to a good morning from the maintenance crew I ran into in a hallway, to the managers who literally stand in the front lobby to greet guests. Please keep up the good work and great environment.

A wonderful hotel! We stayed here 8 days and wished we could've stayed longer! We came to Beverly Hills for my two outpatient surgeries, and stayed at the Marriott for my recovery. We got a gorgeous Wellness Room on the 7th floor. It was hypoallergenic, which means that the floor's air handler has air purifiers built into it, as does each room. It's some sort of HEPA air filter unit that looks like a 50 pint dehumidifier. The mattresses aee pillow top and are very comfortable. The hotel has a beautiful lobby, a great breakfast buffet, an outstanding restaurant with room service, a nice bar/lounge, an outdoor meditation garden, an indoor store with stuff you might've forgotten, valet services, and super friendly and helpful staff. Example: I had to ship 3 packages in c/o the Front Desk, and I got all three. We had a nice German cleaning lady on our floor who hugged us when we left Best of all it's literally walking distance to Rodeo Drive. I know. We walked there, Ubered back. What's not to love? IDK why anyone would post a negative review. They must be snobs or super picky. I only have two minor critiques: 1. The TVs are large LGs, but they are not "smart TVs", and I needed to be able to stream Netflix, Hulu, Youtube, etc. I forgot to bring my own FireTV stick, so I bought one and shipped it there next day. I think one improvement would be to offer streaming as an extra option, where you pay a deposit and a small fee, and they loan you a FireTV stick. That said, bring your own FireTV or ROKU dongle. It will be January 2024 before they install new smart TVs. 2. One of the elevators has a creaky sliding door with trim that needs some minor repair. That's it. Really minor stuff. This hotel is great! Close to everything in Beverly Hills. You can even hop on the Route 7 BigBlueBus and take it to downtown Santa Monica to see the Santa Monica Pier. Which was a blast. Great restaurants, cafes and delis nearby. Fosters Famous Deli, but the best was a Turkish cafe north of the hotel. Their food was fantastic. Be aware many nearby restaurants are Jewish-owned, so they close on Friday and Saturday, even Sat. night, which was inconvenient, but that's their Sabbath. So, plan on that.

I guess my rating was spot on. I was thinking 3 stars even before I look at my fellow Yelper reviews. The hotel is located in a fairly good location not too far of a drive from Rodeo. The hotel is located near residential and commercial areas. There is no self-park for your car. You can go off the grounds and find overnight parking but usually it's good until 8am. The valet fee is outrageous but I guess somewhat the norm of $56/night! The hotel as you walk in is gorgeous. The grounds are very nice and you feel as if you are walking into a very modern and lux hotel. The rooms however are not up to standard of a large chain in Beverly Hills. We chose this as we have been to the Wilshire in the past and wanted to try a Marriott brand. I guess I should have stuck with my original choice. The rooms are updated with nice wallpaper and the bathrooms are renovated with faux leather wall tiles. These are definitely neat as I have never seen these before. The room is quite small. Although the beds were very comfortable, the two double beds are just too small to sleep two people. The bed located near the wall is so close to it that it's difficult for someone to get in without going over length of the bed. The lighting in the room is horrible once the sun sets. The bathroom is separated with a barn door that doesn't lock. The bathroom is updated with nice LED lighted mirrors, however, once again, the lighting is sub par and not the greatest. The toilet is a power flush toilet, but it is loud. You can hear the upstairs or the neighbor flushing their toilet too if it is quiet in the room. The shower is just an old style tub faucet and a fixed shower head with a few settings. The water pressure is inadequate. We took showers around 8am, and we had to turn the water almost to the top just to get hot water. Definitely not happy with this hotel. I expected more from a Marriott.

Pretty nice hotel centralized to many things. Check in was easy & was offered refreshments. Fancy. They only have valet parking so make sure to arrange for the timing on that. The room was nice and clean. Didn't have any issues. Staff was nice & helpful.

My mom stayed here last week for a work trip. She left her iPad with an iPad pencil in the room. The hotel found it and told her that they would ship it back to her. Today they called her and told her that one of their workers stole her iPad. They offered to replace the iPad, but the workers shouldn't have stolen it in the first place.

We had a pleasant stay at the Beverly Hills Marriott. The place was clean and everyone was very friendly. The room was clean, cozy and spacious. The bed was comfortable and there was a mini fridge and a safe. When we arrived, we first asked about the hot tub because my daughter ALWAYS looks forward to the hot tub. Guess what, it was broken :( The pool was supposedly heated to 86 degrees, but it felt a bit chilly, especially since it was rather cold outside to begin with. There is NO Marriott Cafe in this hotel, only a restaurant. We decided to try the in house restaurant because we were exhausted from our day and didn't feel like walking/driving to find some other place to eat. The staff in the restaurant was great. The food we ordered was good, but definitely overpriced (as to be expected). We checked on breakfast prices and they were $35/adult and $20/child. Pass on breakfast. The cost of valet parking was also very high. Luckily we are Marriott members, which dropped the valet price a little bit. Overall, we thought this was a great hotel but definitely overpriced in the food/parking category.

Nice hotel but no restaurant entrees. Ridiculous, it's unfortunate that they have staffing issues but not at the rate they charged. A hotel without a full service restaurant is sub-par. When we arrived, no one offered to help with our luggage. I guess customer service is not apart of this Marriott. I updated this review based on a prompt response from the Marriott. I was still disappointed with our stay but the staff took action to address my concerns when I alerted management on Monday.

First the good: lots and low of electric outlets. Bed is relatively comfortable. That's all of the good. Now the bad - horrible, horrendous and non-existent water pressure. The only towel hook in the bathroom is in the actual shower. Ridiculous. The room has a musty smell and we even switched rooms. Same smell. Although the room has a long couch, there should be at least one chair in the room to sit by the table. The hotel is in urgent need of a sprucing up. Everything is black and grey and dark. All in all the bad does outweigh the good which shouldn't be the case. I should have looked up reviews before booking.

Disgusting room, mold in shower. Sheets and comforter stained. Denied a check-in at noon and was told that check-in is 3PM... sorry. While waiting in the lobby, was asked to leave because a photoshoot of the property was about to start. So I can't check-in and I can't even wait in the lobby. I'll never be back to this DUMP. At least I can warn other travelers not to waste their money or time here.

Michael and the entire team , Thank you so so much for taking great care of us . You showed us the kindness we definitely needed after a terrible experience at a different hotel just hours prior checking in with you guys . Our room was clean and spacious for me and the kids . Thank you also to the bartender, older lad, who was working hard behind that bar and held a great conversation . Also the valet was top notch and super attentive. Next time we are in LA we will come back to you guys !!

I personally loved this hotel. Such a joy to be staying close to Beverly Hills but not too close to the craziness! The ambiance of this hotel is clean, modern, and a well put together LA theme. Staff was very kind to us even though our reservation was through hopper being that we needed a quick get away Labor Day weekend! As for the rooms! SO NICE. I loved the temperature control as it was 100 degrees outside!! We were thriving in our amazing Air conditioning. The tv was huge and perfect for our movie marathon. We also got a random room with no selection and scored a view of downtown LA and the Hollywood sign. Sure it was small in the distance but what a sweet surprise! Only changes I would make is revamping the pool a bit and parking was a bit ridiculously priced. Although this was probably the best price in all of Los Angeles. $51 a night for valet and no public parking or self park. So be prepared to add that to your final tab! Thank you Beverly Hills Marriott! Such a treat!

Austin Monge - Do not become a member here. Whatever points you accumulate, if you don't use them they will take them from you. And they will not call or text you when they do. They will email you so good luck checking that every day. And if you try to dispute to get them back, they're going to want you to stay another night in order to get them. So pretty much spend more money on them to get your points back. Great way to treat customers.

Funny thing is this hotel isn't technically in Beverly hills. Across the street is where Beverly Hills begins but this hotel is not considered "in" Beverly Hills. I was annoyed when I booked a one bed they didn't have it available so they put me in a double bed the whole week I was there. I called everyday and they kept saying they overbooked a single bed by 7 people. Which is so dumb! Why do you even give people that option and since I was there for a week did they really not even have one open up? The hotel was ok. It was older then I expected. There was lots of dust that was visible. The bathroom had black hair in the shower. They also use the large communal shampoo and my body wash was empty. The hallway was very gross. There was trash everywhere. There were tags from clothes on my floor and what looked like pet throw up the whole week I was there. The beds were so uncomfortable. The pillows were super flat so I had to sleep with 2 pillows stacked, I hated the way they did the sheets. They put two flat sheets folded around a comforter which kept getting undone throughout the night. And it's gross whenever you touch the comforter since they don't wash it. They do a lot of turnover and the staff when they clean is noisy and keep the door open so you can hear all the slamming and vacuuming very clearly. I stayed facing the pool and it was so noisy!!! You could hear people yelling and talking. And to make matters worse the hotel plays music most of the night. Some nights the music ended at midnight and other it played all night. I think the music comes from the entrance. You can also hear the room next door especially when they're in the bathroom. You can clearly make out what they're saying. To end my trip my partner left first while I wrapped up in the bathroom. Then the cleaning lady came into the room and she didn't knock or anything just came in. I thought that was strange and wondered if they came into my room whenever they saw us left since she didn't knock and I had a do not disturb sign posted on my door.

The staff at this hotel is poorly trained and a bad reflection on management/ownership. While the location is fairly solid, interactions with staff leave a lot to be desired. Would be best described as arrogant ambivalence.

I was excited to stay here, but also disappointed. I was grateful to stay with a greatly discounted rate, otherwise I would have considered this hotel grossly overpriced. It had all the basic amenities, and was in a quiet part of the city. Location worked well for me, especially without a car. The room itself was okay. However, I didn't even have a coffee maker in the room, which seems like a deal breaker to me. I would expect a few simple things, but that was glaring. The staff are excellent. Service was good when requested. The room was clean.

This Hotel fit our needs very well. My Wife was having Cataract Surgery at the Assil Eye Institute and this Marriott was only 1.5 miles away which was much better than having to drive the 1.5 hours to get here from our home. The Staff was very help, kind and respectful. Dinning was not far away. Room was a bit small, but fit our needs. One suggestion I would have is to add grab bars in the Showers, but other than that our four day stay was great!

Friendly service. The rooms are clean and updated but a bit on the tiny side. Great welcome for a gold bonvoy member. We had dinner at the on prem restaurant. Their soup was great. So was the burger and fries. Parking is valet only and was was $50+ per night. I got a discount because of loyalty status. Would stay again.

This hotel was so dirty. Lobby tables and and water area for guest table was so unsanitary. Cups left all around hotel lobby. Tables unsanitary, carpet had not been vacuumed. And hotel evening front desk personnel act like they were doing guest a favor. Poor customer service. This is a Beverly Hills Marriot brand and I expected better. Never again will I stay here. Hotel lobby A/C didn't work and it was 101 outside.

Enjoyed our stay! Nelly at the front desk was awesome and very accommodating. Location was perfect for getting to UCLA. The "M Club" breakfast was quality and would stay here again.

Awful customer service and horrific rooms. I had stayed there in October of 2023 and their systems were down.... For weeks! Over a month later, my credit card was charged for my stay and no bill was sent. No one answering the phone and voicemails are full. I used to stay here quite often as location is pretty good and price was astronomical, but I will never stay here again. And recommend no one else does either.

do not stay here. found bed bugs in my bed. staff did nothing to help resolve the situation and i had to check out immediately.

While the service was good and the hotel was clean, the actual design was one of the worst that I have ever experienced. First, the drive to enter the hotel is about the same as an average driveway. With other people checking in, dropping people off, etc. etc, it was constantly a mess. In the room itself, there is no desk or table. I had to put my phone, computer and everything else that needed to be charge on the carpet... They have a minimal number of outlets. The bed had only one flimsy blanket. We called housekeeping and they quickly brought up a couple of more flimsy blankets. The entire hotel is in this dark, depressing black. Elevators open up to a black wall that seems to have no purpose. Complete lack of openness or spaciousness. Very disappointing for a Marriot property.

We had a wonderful stay @ this location. The staff were pleasant and helpful. Our King bed suite was more than enough for our family. It was modern and very comfortable. However, there's only valet parking and it's almost $50/ day. Also, I had the spicy omelette with coffee, it was almost $25. They even charge $1.00 for cup!

Check in was great and staff was super on point. This is one of the first times since being Platinum status that I was truly treated properly. Everything from the check in bonuses, room upgrade, and more was tended to properly. Made sure that I knew all of my benefits and extras as well. I will definitely be returning.

SPIDERS!!! You guys have a spider problem. How is it possible for spiders to cover a 12th floor window seal? Please please address this! With covid going on, you have all the time in the world to fix and clean! I find it pretty disturbing. Thanks.

Stayed here for three days between Christmas and NYE 2022. Wow, was I surprised ... from the valet, to check in, complete with complimentary champagne with fresh berries, fresh baked cookies, and infused water, to clean spacious rooms, the customer service was exceptional. I loved the set up of the bathroom, and it was SPOTLESS!! (and I'm very picky). The morning Starbucks coffee was delicious. The hotel is also so conveniently located to fine dining, shopping on Rodeo and the museums. Highly recommend!!

Extremely inconsiderate and apathetic describe the Marriott in Beverly Hills. Listen to the reviews, I'm sorry they are true. Remember the stars don't lie. The only reason why I stayed here is because my Dr. recommended me to stay here. I was getting a major BA & Lift. Super nervous so I drove down the night before so I could relax. I seen bad reviews for Avalon, affiliated with Marriott and the Marriott. I decided just to drive there from the Central Valley. The drive was 1 1/2 drive. I checked in at 8:23pm on 12/22. I told them I did not have a reservation, but needed to stay 12/22-24. I asked how much vallet was and she said it was $51. I'm like ok. She hands me my room key no paperwork. I go outside unload my car and have my mom wait inside the hotel. I then park my car on the first floor in spot 7. I head inside and ask the gal if I needed a pass to park as I have surgery at 6am in the morning and do not want to get my car towed. She then apologize for not offering self-parking. She hands me the parking pass. So, I go back outside, move my car and park on the second floor. Then I meet my mother inside and head to our room. I have surgery at 6am, a major surgery where I was put under. After surgery I was out of it. I was very dizzy and not able to walk. My mom was freaking out as to how I was going to get upstairs to my room on the 4th. I told my mom Marriott usually has wheelchairs. She parked in the front of the hotel across from valet. She asked valet and he brought me out a wheelchair. No one did not open the door, they just watched us struggle getting through the door as they did not have wheelchair access. I get a call from the front desk asking me if I am checking out. I booked 2 nights?? At this point I'm in a lot of pain and can barley keep my eyes awake. I tell her I asked for two nights and she fixes it. 2 hours later I start bleeding heavy on the right side of my body. My mom calls my Dr and they want me to come back immediately. My mom tells me to wait while she goes down stairs to get the wheelchair. This takes at least 30mins. I'm waiting nervous because I'm freaking out. While she waits for the wheelchair, she goes to get car and brings it around. She asked valet if they had a wheelchair and told her they have one but it would be a liability. She speaks to a gal named Janae and they are out of wheelchairs. Someone used it and never brought it back. She then brings me another wheelchair the back is broken and there are no places for your feet. She then puts a white pillow in it and my mother. I'm happy because I rather have a "half-a$$" then fall or bleed out in my room. For that I am grateful. We head to my room and my room key does not work. My mom has to leave me in the hallway while she went downstairs to get the key reprogrammed. She goes downstairs and I pass out with in the hallway in a broken wheelchair. Not happy with my stay, but happy with my surgery. I check my bill. I get charged two different prices. I speak to Janae and she not only makes up excuses for all my series of unfortunate events during my stay at the hotel, but tells me both valet and self parking is $51 that was part of your charge. In tears I'm like you all watched me and my mom park the car in the front of the hotel, you seen us struggle opening doors, going back and forth and NO ONE TOLD ME even valet. Hey, it's the same price allow me to park your car. Not even from the front desk from anyone. No compassion. Everyone just watched us struggle. I've never had a bad experience at Marriott and this just topped it off. Just be a descent human being. I'm sooo upset at their service. Do not stay here especially if you are getting surgery done. They have no compassion and now no working wheelchairs. It's horrible! Service during COVID is at the all time worse, but I seriously was not expecting this. Remember, the stars don't lie. Tomorrow morning I'm going to tell my Dr. my experience and please do not recommend any more patients here.

If I could give this hotel zero stars I would. We booked two rooms and they canceled one of our rooms without notice or an explanation as to why. When we got to the hotel and asked they said they overbooked rooms. It was too late for us to find another hotel to stay at. They then blamed it on Marriott hire ups. We heard other people staying at the hotel had flooded rooms. They did nothing to resolve our issue other than making me and the other people I was with share one room when we paid for two. They did not give us a refund yet. DO NOT STAY HERE!

I would give this hotel a 0 because the supervisor had open my door without knocking and it was 11:50am. Not even 12pm. She barely spoke English and was very rude to my wife. The shower had mold and the mattress had blood stains that I could see through my bed sheets. I caught one of the housekeepers not changing my bed sheets and pillow cases and there was lots of hair and yellow stains. The bedroom had wrinkles in the bedsheets and old pillows. The housekeepers were extremely loud in the hallways while talking to each other. Saw one of the housekeepers collecting water bottles while working and I thought that was add instead of working. The food at the restaurant was disgusting and the salad didn't looked properly washed. Overall the staff was not trained properly and needs to be taught the right way of handling a hotel. I will not recommend this hotel to anyone and this hotel needs to be shut down for evaluation. Too many red flags here especially at a nice location.

Great hotel and wonderful staff. They were so attentive and quick to resolve any minor issue I may have had. Big shout out to Mansi and Nicole at front desk. Will definitely be coming back!