Beverly Terrace Hotel Beverly Hills, Sonder

Great stay in a perfect Beverly Hills location We stayed at the Beverly Terrace for five nights and had a fantastic experience overall. The location is unbeatable – right in Beverly Hills, within walking distance of great restaurants, shops, and iconic areas. One of the highlights was the valet parking service, which worked flawlessly. You can request your car as often as you need without any hassle, making it super convenient for exploring Los Angeles. The hotel has a charming boutique feel, with a lovely courtyard that adds to the atmosphere. There are a few downsides to keep in mind: there’s no elevator, housekeeping wasn’t daily, and you can sometimes hear the neighbors through the walls. Still, the pros definitely outweighed the cons. The staff was friendly, and the location and convenience made it a great base for our trip. We’d definitely consider staying here again!

I had a negative experience at this hotel. I booked a king room however they assigned me a queen room in the court yard. The room is very small and quite noisy as it faces the dinning area. The air conditioner was not working in summer and the room smelled off. I had to cancel and book another hotel that night. The refund took about 2 months and required a lot of follow up. At least the staff were nice though.

The valet wrecked my car and nobody said anything. They actually denied doing it! My car definitely hit another car on the property after 7:00p on 7/27/25 & before 8:00a on 7/28/25. If you stayed here on this night, check for white paint somewhere low on the driver's side. Anywho, no help from the valet service, hotel desk staff, or hotel management. Ruined our whole experience. We ended up leaving a night early because of it. If service matters to you, this is not the place to be!

We have had a horrible experience with Sonder and will never be back to a Sonder property. After traveling 2,500 miles to a city we have never been to, we have been left without a room and basically told too bad. Awful! We booked a KING SUITE. And have the confirmation email directly through Marriott. Upon arriving to our hotel, we were given a king room with ONE bed for FOUR adults. The lady at the front desk, Gwen, was awesome and so so nice! She did all she could, but unfortunately she works for an awful company. After over two hours and 10+ agents later, they finally found us a room with two beds, for the first night only. The room right off the lobby and right on the main road. How peaceful, right? Marriott’s suggestion was to pay an additional 2.1k for an upgrade at a different location. Or, drive almost an hour and only pay a couple hundred dollars extra for a two bed room. Now, after wasting our whole first day here, we get to get up in the morning and find a new hotel and start the process of hoping for a refund because there is NO possible way for them to get us a new room. We even offered to sleep on a coat, or split up into two rooms, but nope. A horrible experience and we will never book through Marriott or Sonder again. I would highly recommend staying far far away!

Disappointing First Experience with Sonder — Platinum Status Not Recognized I recently stayed at the Beverly Terrace Hotel by Sonder in Los Angeles, which was my first experience with the Sonder brand now under the Marriott portfolio. As a longtime Platinum Elite member, I’m loyal to Marriott and typically book stays that allow me to fully benefit from the perks that come with that status. Unfortunately, this property did not deliver on that front. The first red flag was needing to download a completely separate Sonder app to manage the stay. While I appreciated the convenience of mobile access and keyless entry via codes, it was frustrating to have to use a standalone platform rather than the Marriott Bonvoy app. All communication, check-in, and support is routed through Sonder’s app—making it feel like an Airbnb experience rather than a Marriott property. One of the main reasons I stay loyal to Marriott is the reliability of status perks like early check-in and guaranteed late check-out. I was told early check-in was unavailable, only to later be told I couldn’t get a late check-out either—because someone else had an early check-in. As a Platinum member, I expect (and have come to rely on) 4 p.m. late check-out. At this property, 1 p.m. was the best they could do. That was a major disappointment. As for the hotel itself, it’s more of a repainted motel than a true renovation. I stayed in Room 12 and would strongly advise against it—it’s directly beneath the main stairwell, has minimal natural light, and faces the courtyard entrance. This made the room feel dark and exposed, with people walking by at all hours. I had to keep the curtains closed the entire stay, and the noise (including a crying baby daily) made it hard to relax or sleep. There’s not really on-site staff, so don’t expect traditional hotel support or service. For travelers who prefer self-service and are used to Airbnb-style stays, this might be appealing. But for Marriott loyalists who value elite recognition and the amenities that typically come with it, this property falls short. The only real upside here is the location—central and walkable. But overall, this experience made it clear to me that Sonder isn’t a fit for those who value their Marriott status. I won’t be staying with Sonder again.

This is the fourth Sonder I have stayed at. It’s very consistent and why I keep coming back to this brand. Check yourself in and out and housekeeping leaves your room alone. Excellent location bordering Weho and Beverly Hills. 20 min-ish walk to sunset strip, 10 min-ish walk to Ralph’s for water, snacks, etc. I loved the rooftop view. Stayed in a King Suite and there is a small fridge in the room to keep water and supplies in. Only issue I had were the showers, don’t like the shower head in them, sprays water everywhere.

So My stay in this hotel did not take place because of initial complications at the reception .... I have never been treated so badly, I felt like they were asking stupid questions when I wanted to access my room .... the reservation was made through booking ... after 2 hours of unpleasant check-in the hotel manager allowed us to cancel the reservation with a full refund. It was supposed to take place within 14 business days ... 3.5 weeks have passed today I received information that the money will be refunded in the next 7-10 business days .... I withheld this opinion until the end because I thought the hotel would behave itself! I am waiting for my refund and I hope that I will be able to change my opinion about this hotel .... shame

Do not stay here. No one manages the hotel, and no one answers the phone. Our car was stuck with the valet which isn’t even managed by the hotel. No one would answer when we tried to find our car. The room was so different from the images, not even a lock on the bathroom door. The furniture was all cheap and falling apart, the sofas were stained. We were so disgusted we checked out early. Expedia, Sonder, and Marriott all blamed each other. Finally Expedia tried to contact the hotel on our behalf. They stated they called 8 times to try and pursue a refund for us but since no one answers the phone they gave up. It’s unfathomable that a company is allowed to operate like this, taking advantage of anyone who stays there.