Critic M.
Yelp
I was there for happy hour and I ordered food off the happy hour menu which is a good deal. I got the hummus and olive plate which was spectacular. Housemade and absolutely delicious with a generous amount of hummus, olives, roasted garlic and caper berries. Service was top notch! The waitstaff did a fantastic job and could not have been better however I do feel bad for them as they have to deal with extremely entitled people that demand to be served in a weird disingenuous friendly manner. When I was there I saw several such people that seemed to enjoy treating the staff like servants rather than human beings. I saw a woman that was probably in her 50's or 60's that was morbidly obese and wearing a very expensive perfected pressed outfit. She had big black dyed hair and lots of makeup. She almost looked more like a drag queen than a woman. She looked like she is probably very wealthy. I watched the way she treated the waitstaff. Her tone was very condescending and demeaning but not overtly rude. The waitstaff responded in a very professional and friendly manner but I got the impression they are not allowed to be genuine. It's sad that staff can't just be genuinely friendly but rather have to be fake friendly because that's what these entitled customers want and that's probably how the resort thinks they should act.
From what I have heard, staff are treated very poorly at the resort and are under constant scrutiny. I have been told that they are severely punished for making the tiniest mistake all while being paid very poorly. I imagine they are working in constant fear of getting in trouble. I just feel bad for the staff.
The views are, of course, incredible from the 7th floor but the entire place is so outdated. The entire resort, inside and out, is outdated. The 80's look of the restaurant and the resort look awful. I just wonder why there isn't any foresight used when building these modern buildings. Why don't think stop and think - how is this place going to look in 20, 30, 40 years. And why don't they update it?
To summarize, the food is fantastic, the waitstaff is amazing, the views are spectacular but the style of the place is very outdated and the way some of the other customers treat the staff can be depressing to watch. It's also sad to think that the resort doesn't treat their employees very well either if what I have heard is true.