alazaruz
Google
BEWARE! The customer service at this location for delivery drivers, is one of the worst pick-up experiences you will have in the city of West Hollywood & LA County in general.
I'm a local customer & delivery pick-up driver, in the area. Top Dasher with over 10,000 total completed deliveries (DoorDash & Uber), 5 star customer service & delivery rating. Veteran Platinum Delivery Driver.
I've been picking up from this location for about 18 months now.
THE SERVICE:
Absolutely HORRIBLE. Whenever you ring the delivery pick up doorbell in the back parking lot, you'll get ignored 5-10 minutes minimum, and will be standing outside waiting with other pick up delivery drivers to be ignored.
Once any employee finally decides to open the door.
There's no welcoming greeting, not so much as a simple "hello", or basic communication skills, such as, "We're busy right now, we'll be right back with you asap".
You WILL receive, unpleasant, annoyed, rude, dismissive, attitude filled workers & management.
It feels like they literally HATE any & all delivery pick-up drivers. Regardless of how polite, professional, or friendly, you attempt to be with them.
They'll either roll their eyes, sigh & not make eye contact at all, or just open the door, ask for the name, then slam the door in your face.
You MIGHT get, your "order isn't ready yet" as their robotic auto response, before they slam the door in your face.
Note*
There's actually been SEVERAL times I've arrived to pick-up a delivery from this location, where the employees finally answer the back door, ALWAYS with an rude attitude, they'll (say) that your "Order isn't ready yet", and won't really even check thoroughly for your order for real.
Watch Out Drivers***
If they don't like you for whatever reason, they are in a bad mood, or just don't feel like actually looking to try and help you fulfill the customer's order.
Often times, your order will literally be ready, sitting right on the shelf behind the door, or sometimes, the employees will throw your box on the floor, right next to the back door, label and everything! And, just leave it there...
To just have you waiting an extra, no exaggeration, 25-35 minutes on average.
You WILL get, ZERO updates on your order status, communication on whether your order is being prepared, OR NOT! While you wait outside standing in the stinking back parking lot.
The Parking:
Huge issue at this location.
They have pick-up/delivery driver signs at the back door.
But, threaten to ticket or tow your vehicle if you park in the delivery pick-up spaces.
So, I'm assuming, they'll profile you once you come back to pick up by the back door.
If you look a certain way, you can park there (I guess)... 😡 They don't ask everyone to leave.... Just "certain" types of people... 👀🫵🏾
Good luck if you are my skin complexion.
AVOID THIS STORE AT ALL COSTS
Customer Service: 0
Average Wait Time: High
Parking: Unacceptable
Management: 1
Associates: -1
Professionalism: 0
Communication: ??? 0
Satisfaction Rating: -10
How this bevmo west Hollywood location treats delivery drivers: like trash with extra attitude
How the bevmo treats customers in general: like trash, please go review the previous 3 year store history.
The only thing keeping this location in business is the location in the west Hollywood target plaza.
BEWARE BEWARE BEWARE!
Warning delivery drivers***
It's about time someone tells the TRUTH about this bevmo.
All these fictitious 5 star perfect reviews are fake and outright disrespectful to the neighboring community of fellow local customers that used to shop here.
It's SAD.