Biard & Crockett Plumbing, Heating, and Air Conditioning

I had a great experience with Briard & Crockett during their visit on February 12th. Their plumber replaced my shower valve and installed a new water softener, and the entire process was handled professionally from start to finish. They arrived on time, explained the scope of the work clearly, and made sure I understood my options before getting started. The shower valve replacement was done efficiently, and everything feels solid and smooth now — no more temperature issues. The new water softener installation was equally well executed, with clean workmanship and attention to detail. They left the workspace tidy and took the time to answer my maintenance questions before wrapping up. If you’re looking for knowledgeable, courteous plumbers who do quality work and respect your home, I’d definitely recommend Briard & Crockett.

So i had both a plumber and hvac technician come by. Used the special for free second opinion and very glad that i did. James who was the plumber was excellent was able to save me from having to take down dry walls and was able to fix a leak that I have been dealing with. I had tom for my hvac technician and he was also very helpful he was able to confirm what was wrong with my system And gave his honest opinion and several options. While i am not sure about proceeding with the hvac yet, i had a positive experience with them and will strongly consider them for future jobs

Hermalinda your front desk gal, was so nice and helpful when I called to explain the situation yesterday afternoon with a massive leak in the garage from the water heater. She was able to get us on the schedule first thing this morning and made it easy to text pics and video of things. There was even a great text letting me know when you were en route. James Athens and Brett Athens were so polite, efficient, professional and fast. They went above and beyond to help get us a new water heater at the best possible price. They went out of their way to go get the water heater from their team member who couldn't be here sooner than an hour and a half so we didn't have to wait. They not only fixed the issue and have alus a great new water heater from a dependable brand, but they even cleaned up the water that had drenched the garage and wiped things down. I am a home bound senior due to strokes and am on a shoestring budget with only social security. I can not express enough gratitude for having found you and all the help you have given me. Thank you, thank you, a million times thank you James and Brett!

The plumber who came out was Tony Yang. He was excellent. Explained everything he was doing in terms we could understand. He was very nice, happy to do the job, and showed us how to clean the drain, extending the warranty. You were able to lower the price. I really appreciate that kindness as I am a disabled senior on a fixed budget. I will forever sing your praises. Your company and workers are not out to hurt your customers. Thank you.

I highly recommend Baird & Crocker Heating & Air Conditioning. Raul & Jessi came out to replace my AC condenser, arrived ahead of time and completed the job within the allocated time frame. I appreciated their attention to detail. As an extra perk they cleaned the air handler grooves and the top of my outside condenser unit. A++

Scott, Was very prompt, Fast and did a great job replacing our bathroom faucet, made sure all calcium buildup was removed and everything was left clean and tidy. Will use again.

⭐️⭐️⭐️⭐️⭐️ Biard & Crockett Plumbing, Heating, and Air Conditioning exceeded my expectations. They came out within hours of my call, quickly assessed the situation, sourced the necessary part, and had my heater up and running the same day. They were responsive, professional, and easy to work with—making sure my needs were met every step of the way. I highly recommend them if you’re looking for fast, reliable service.

New water heater installed by Biard and Crockett had salt built up on the outside pipe after six months. They came and installed new pipe without cost. Thanks for quick service

Eric at Biard & Crockett Plumbing did an excellent job of finding the problem to our over flowing water in our sink and solved the problem. He was efficient, polite and did a great job. The owner of Biard and Crockett immediately sent an employee out to help us when our water was over flowing. This we were thankful for as well as the senior discount we received. Thank you Biard and Crockett

This company has their s**t together and then some. Always easy to deal with and very prompt service. In this instance a technician, Trevor was at the property in less than an hour and new water heater installed same day. Trevor kept me in the loop during the entire process. Have been dealing with B&C for several years now and am always highly impressed and satisfied with the quality of service and communication.

James and Greg were absolutely fantastic to work with. They took the time to thoroughly research the best water heater for our older home and provided us with all the information we needed to make an informed decision. Not only were they professional and knowledgeable, but they were also very timely in their work. They completed the installation quickly and efficiently, causing minimal disruption to our daily routine. Overall, we were extremely impressed with Baird & Crockett Plumbing and would not hesitate to work with them again in the future. We highly recommend their services to anyone in need of a new hot water heater.

Excellent experience all around! I called in and was able to get a technician scheduled to come and inspect my bathtub's broken faucet handle the very next day. They provided a time slot of 8-10 and came on time. They even sent a text when the technician was en route and provided a map to track arrival status. Our technicians were James and Greg. Super super nice people and very informative about the process. The initial visit was supposed to just be an inspection to see what was going on but they were able to fix the issue on the spot! 10/10 scheduling, service, and communication. We will definitely use them again for any plumbing needs.

Called on 10/24 and the Technician showed up within a few hours. Excellent customer service.

Your service was outstanding! Trevor was on time and worked endlessly clearing my kitchen sink drain. He was very professional and friendly and went out of his way to make sure my plumbing was working right. And he cleaned up afterwards. I will recommend Biard & Crockett to my neighbors and friends. Thank you Janet Schield

Biard & Crockett did an excellent job of replacing my A/C and furnace. I am very impressed with the quality of their work. They began by putting drop cloths throughout the area they would be traveling and when they were done, they left the area totally clean.

Great service fast appointment the technician named Tom was very professional knowledgeable and very helpful

Great service, knowledge and pricing. Total satisfaction while solving my issues and needs for all things plumbing.

Expensive and do not come back to finish repair. Removed valve and said they would return for repair, never heard back. Poor service and over charged.

Water Heater Inspection and Cleanout. Eric did a great job, excellent communication skills, highly recommended.

Periodic scheduled maintenance can be a double-edged sword, at first convenient yet another thing to worry about breaking down. Three years since replacing my water heater and having B&C call me annually to check their workmanship is a load off my shoulders and mind. Their technician, Trevor, was thoroughly professional, on-time and I even had a map to show me where he was as he was on his way. Now this kind of technology I can get behind.

Very responsive service and reasonable prices. Our technician Tom Yi was timely, professional, knowledgeable, and very patient as he explained our issue and provided service.

We needed a toilet fix and a tankless maintenance, and Biard & Crockett plumber Jim was more than up to the task! And we are more than 100% satisfied with the result, the professionalism, expertise, and friendliness.

Service was prompt and price was reasonable to resolve what was a minor issue keeping our A/C unit from turning on; I genuinely appreciate not being taken for a ride on what could have otherwise been an expensive repair. Tom was incredibly friendly and a very nice man. Would definitely recommend and will be calling them back for future HVAC issues.

They are the greatest , on time find your problem almost immediately, knowledgeable about any of your repairs Great experienced guys ! I have called several times so has my son for his houses !very pleased every time ! Thank You

Great! Great service no problems knowledgable ac tech. Will use them again! Also does plumbing and similar experience. Explains ther repair and shows what's wrong or right to you

Be aware of over priced repairs!!! I was happy to get a quick response and repair but WOW a huge bill followed with no detail!! Tech was there 45 min max and replaced a 'dual run capacitor' which should cost between $100-$200 plus labor. They charged $586 and the bill was not detailed. I asked for the breakdown of parts and labor, they said they do flat rate billing. So in other words, whatever you feel like charging for that day?!?! This is bad business in my opinion.

Excellent service and response time. I have confidence in the company and in the diagnostics/plan to repair my HVAC system. The installation was completed in one day and brought everything to code. Our new HVAC system works 100% more efficiently than our 25 year old original unit. Biard & Crockett is also local in Orange and that was an important consideration in looking for service. Thank you!!

Completed several services as the last steps in kitchen renovation including moving gas line and installing stove, reinstalling refrigerator and dishwasher. The quality of work was excellent. Their plumbers are the best and I received excellent value for the work done. I have used them many times over the years and they always have provided excellent service and quality

I responded to an ad for an AC tune-up and they came out and did a great job for me--quick and easy replacement of a part at a fair price.

I called on Saturday morning for a plumber and he was able to come out by the afternoon. He gave us several options to get our water heater repaired/replaced. Thanks for the all the helpful information to make our decision.

Air conditioning !! Service was exceptional as always. Friendly,polite and on schedule. Repair person answers all my questions without hesitation Very happy with the quality they do in past plumbing work and current air conditioning service!!

Incredible. Very efficient and trustworthy service that resolved our problem with zero hassle. Jimmy was awesome! This was the first time I had a truly positive experience from a service industry. This will be our go to company for life!

Service was on time and successful. I've used this business several times over the last few years and have never been disappointed.

Upon returning from a vacation, we found a leaking hot water heater. I called B&C immediately and scheduled a service call for the following morning. Our tech was outstanding and the replacement was done efficiently and quickly. They are our "go to" plumber and strongly recommend them.

A main line water leak occurred at my rental property on July 30 2024. A Biard technician came and stated Biard would only replace the main line from the water meter to the house if I agreed to have the house plumbing replaced. The technician said it would be copper piping surface mounted to the exterior walls since the bathrooms in the house and the kitchen are all along perimeter walls. The copper piping along the exterior perimeter stucco wallls was what I wanted so as to minimize the intrusion into the house and minimize the disruption to my tenants. On July 30, 2024 I received a written estimate / invoice from Baird for $29,693.00. It stated, among other things, "repiping the front house with new type L copper piping surface mounted to the exterior wall. We will need to go from the exterior wall into the bathrooms that are all on the exterior wall to supply the sinks, toilets and tubs." I agreed to the amount quoted for the COPPER piping exterior mounted. In fact, Biard's workers showed up on August 1, 2024, cut approximately 80 large holes in the interior walls and ceilings, and ran PEX lines instead of copper. Biard not only disrupted my tenants who occupied the house, but displaced my tenants from the house and they had to stay in a hotel for two nights. Biard billed me, and continued to bill me for COPPER piping even though PEX was installed. If the pex lines leak in the future, the leak will be in the walls and ceilings of my house. Conversely, if copper lines were installed and if they later leak, the leak would be on the exterior of my property and not cause any damages inside the house. Copper has a proven track record to last for 50, 60 or 70 years. Who knows how long pex (i.e plastic) will last. Biard did not inform me pex was going to be installed prior to them installing it. No Biard representative contacted me to ask to modify the contract to pex instead of copper. I still do not know the quality of the pex pipes that Biard installed since it is inside the now closed walls and ceilings. Why did Biard even bother having a written contract if it is not going to follow its terms and instead unilaterally makes changes? There were 10-12 workers at my rental property cutting the 80 or so holes in the walls and ceilings. They were at my rental property from approximately 8:00 a.m. until 7:00 p.m. Dust, noise, debris, tools, ladders, piping were all around the house inside and out. There was no running water at the property from 8:00 a.m. until about 6:00 p.m. And Biard claims my tenants were not displaced!! The law requires landlords to provide habitable premises to tenants. My rental property was not habitable with no running water, with all the noise, dust, materials, and workers moving all about. My tenants had a 4 month old baby when Biard's army of workers went to my property and started doing all of the things they did INSIDE the house instead of running copper along the exterior as the contract specified. My tenants had to scramble to get their baby supplies, baby food, along with their own clothes and belongings and vacate the house on very short notice. They had no where to go and I, as the landlord, had to put them in a hotel. The house was not habitable while Biard's workers were cutting holes in the walls and ceilings and running pex. For Biard to claim the tenants weren't displaced and they didn't have to vacate is absurd. If necessary I can post a plethora of pictures depicting the condition of the premises and showing that the premises were not suitable for staying at. The day after the pex was installed, another Biard crew showed up to patch the walls and ceilings. They were at the property from approximately 8:00 a.m. until 8:00 p.m. This was another full day my tenants could not occupy the house I rented to them. There was dust, hammering, cutting of wood, sawdust, drywall mud, etc. in many rooms of the house and it was not suitable for living. Therefore I had to put my tenants in a hotel for another day/night. Biard's website states, among other things, PROTECTION PRICE GUARANTEE... if a mistake happens while performing any of our services, we will correct it. It also states SATISFACTION GUARANTEE... We pride ourselves on the level of service we provide to our clients. If for any reason we have not performed in a satisfactory manner, we won't collect payment until we do. We will make it right. Biard's failing to follow the contract requiring copper along the exterior perimeter resulted in substantial inconvenience to my tenants (including a 4 month old baby). It has resulted in the deterioration of my previously excellent relationship with my tenants who are now less trusting of things relating to their tenancy. Staying in the hotel with a 4 month old baby was very difficult for them. It is probable they will not renew their lease at the end of the current lease term to my damage. I am stuck with pex interior plumbing which I did not want.

Always count on B&C to take of our care plumbing issues. Very reliable and good work.

A call about A/C not working with visiting in-laws in the house... and maybe one outlaw, or at least a rebel. A 2-hour window starting an hour later. A van pulling up in twenty minutes, and smiles from Tom, and a quick repair and wise words for the future of my ancient A/C system that I would like to sell to a museum. I could not ask for a better Monday morning. Regards, Vito PS: I like Vito now, not Dan, so I will run with that until caught.

Tom from Biard & Crockett Plumbing Heating and Air Conditioning serviced our air conditioner and did a fantastic job. He explained what the problem was and we were really pleased. We also appreciated the fact that we called on a Friday (a minute after closing) but we were able to talk with someone and they were out the following Monday. They are great at what they do and are super nice to work with. Sharon C.

Outstanding Service! James and Scott put in a new plumbing system to replace water/sewer lines in my 1962 home that were cracked/leaking into the crawl space. They also replaced part of the sewer line going out to the street that had cracked and installed a new tankless water heater. Experienced, professional, on time and just the nicest people! Took the time to explain the job thoroughly and left the site clean and tidy at the end of each day. I was impressed by their attention to detail and how hard they worked. A friend had recommended I call Biard and Crockett and I'm so glad that I did!

We called out and were able to get same day service. The plumber was thorough, efficient, and on time. Thank you!

B&C is a long-established plumbing contractor in OC. When services were completed, was presented w/electronic billing (fine), including a tip request of up to 20%. Really! This company employs licensed, experienced tradesmen and a tip is expected. Does B&C not pay its employees an adequate income? Perhaps it should review both rates and employee comp.

Biards and Crockett are my "go to!" plumbers now, and have been for 40 years. They know their stuff, are available, honest and experts in the field of plumbing. (They recently saved me $$$ by fixing a water leak where another plumbing company had quoted me an exorbitant rate!). 5 stars for Biard and Crockett!

Scott Mendonca arrived a little earlier than expected, which was a pleasant surprise. He quickly assessed the problem and efficiently solved it. He gave suggestions on care and maintenance of the hardware. Finally he left the work area very clean. I will not hesitate to use this company again. Valerie Klein

Arrived within the designated time frame. The job was completed in a timely manner, and left the area clean and took away trash and debris. Have used them in the past for a job that two other plumbing companies were unable to handle. Would highly recommend them.

Technician Jimmy Correa was prompt, knowledgeable and did an amazing job with a check up on my unit. Checked everything even inside coils which no one has ever done before. He also installed a new thermostat which works great and help at keeping the house cool but not over running the AC. I will definitely use them again especially when I need to replace my old furnace.

I have used Biard & Crockett Plumbing for over 38 years and their service has been nothing more than outstanding. Great recommendations their staff very professional and accommodating, and the prices have always been competitive if not superior for the work delivered. in this particular instance, I kind of had a major disaster where I had broken pipes in the walls and problems with all three of my bathrooms. Trevor (the service technician that was sent to my house), without hesitation was able to diagnose repair and fix all of my problems with the best parts giving me options and following through all the repairs quickly and extremely cleanly. my personal recommendation to anybody is if you have any plumbing problems this is one company that you can truly trust and has my highest regards. - Richard F.

The things I like best about Biard & Crockett are 1 some one always answers the phone when you call with a problem 2 their workers are very good and have helped me when other services screwed up 3 They arrive when they say they will come. Their reminder service works well. 4 They do a first class job and if there is an issues (as there is with any job) they come back and take care of it. They are first class.

we've used this company for two decades! They provide speedy and competent service for plumbing and ac.

I have used Biard & Crockett several times and they are an excellent choice for any plumbing issues. Reliable and professional approach to get the job done!

Have used them a few times. They do a good job, but have become very expensive. Make sure and ask for that "flat rate pricing" they advertise on the website. I didn't get that- and less than an hours work cost close to $375.

We had a problem with our Halo Filtration system leaking & turned off the water. I called Biard & Crocket at about 4pm and was able to get an appt with Alex, the plumber who installed it, at 8am the next morning. He came out, in pouring rain, and fixed the problem. The entire thing was under warranty. Can't thank Alex enough for being so prompt and friendly. I hope you were able to get warm and dry after getting wet fishing our problem!!

Best Plumbing experience I've had in 20+ years. Scott was fantastic. Explained everything, showed me how things worked, knowledgeable, kind...

Follow-up to troubleshooting by Tom Yi on 6/29. The installers were here today to put in replacement main and secondary AC units, air purifier and thermostats. Sorry I didn't get their names, but they arrived on time, were polite and cheerful, worked super efficiently, explained everything and answered questions, and left the house in perfect condition. Were we pleased? Oh yeah!

Second time I've called Biard & Crockett for HVAC service and both times extremely pleased with their service. Starting with phone reception to arrange service, thru final completion they were 100% professional and a pleasure to work with. Tom and Jimmy were fantastic!

Knowledgable Tech., (Daryl), On-Time, Correct Parts & Tools to do the job in one visit.

Eric was extremely friendly and very knowledgeable. I enjoyed talking with him while he repaired my water heater. He did it in a very reasonable time. I would highly recommend your company when asked.

Early Saturday morning, we discovered our water heater was leaking from the top, through the floor. We called Biard and Crockett and Kyle helped us right away and sent out James Athens. Within the hour James had the initial emergency under control. The next day he installed a new tankless water heater and upgraded the pipes and valves. James spent the next two days with us. He installed a new Halo 5 Whole House Filtration and Conditioning System, upgraded our water cutoff valve to the house and repositioned it for accessibility. Some of the work he did for us was above and beyond the original emergency. They even gave us a discount on the filtration system. James was always here when he promised and was always on time ready to work. He was very pleasant and knowledgeable. We highly recommend Biard and Crockett Plumbing, Heating, and Air Conditioning. They deserve your business and trust. We have been calling them for plumbing fixes for several years and will continue to trust them for our plumbing issues in the future.