Bibikhanum Hotel

Great hotel, would stay again! Location is excellent, in front of the Bibikhanum Mosque and daily Siyob Bazar as well as walking distance to anything in the city. Their taxi service from the airport worked well even in the middle of the night. You can buy a SIM card at the front desk. The rooms are toasty and warm even in cold weather. Beds are a little hard and the walls are thin so you can sometimes hear others but it’s fine with ear plugs. Beware that if you don’t pay in advance on booking.com, you’ll ask to pay in USD CASH on arrival.

We arrived at 9 p.m. to the hotel to check-in, however we were refused service because we needed a “visa” for my partner. Uzbekistan introduced a visa-free regime for my partners country, however, the hotel staff was uninformed on tourism information. Furthermore, when we showed the information on the official immigration website, confirmed it with an embassy, and showed the official e-visa website, the hotel staff continued to disagree. He was also trying to contact the manager, however, refused to provide updates on the process. We were left in the dark about the decision for 40 minutes. At some point, the hotel staff stopped answering my questions on if we should rebook with another hotel or if we can figure it out, and proceeded to just be on his phone. It is embarrassing to be uneducated on tourism and visa policy as a hotel, working in the tourism industry. We ended up rebooking and leaving to another hotel at 9:50pm after a lack of any attempt to resolve the issue. The other hotel was completely fine and able to check us in with no issues.

The view of the Bibi Khanym Mausoleum was unbeatable. We loved spending our evenings on the terrace, soaking in the beautiful scenery 😍The room was clean and comfortable, though the service could be improved for a hotel in this price range.

This is an extremely well located hotels with nice service and rooms. Great air conditioner. Breakfast had a good variety and us served in the rooftop restaurant with an amazing view. They don't take credit cards so bring cash. They wanted U.S. $.

Loved my stay at Bibikhanum Hotel! The location is amazing, and the Bibikhanim view from the courtyard is just stunning – guests were taking pictures there. The room was clean and comfortable, the atmosphere peaceful, and it made for such a relaxing stay.

Very badly soundproofed rooms. there is no thermostat in the room, outside its 5deg C, inside its tropical. don’t bother trying to send a reservation through their website, because it’s non-functional. Lame internet. Oh, and sometimes you won’t be able to pay with card, a minute later miraculously it will work again for the next customer… draw your own conclusions.

The main selling point of this hotel for us was the amazing view of one of Bibi Khanym’s domes from the atrium of the hotel grounds. The location of this hotel is also very good if you are trying to go to Registan Square (15 min walk down the main thoroughfare) and the Siyob Bazaar. If you are coming by Yandex, it will most likely drop you off in the alleyway behind the Bibi Khanym Mosque and next to Kafe Bobur and Siyob Bazaar. At the T intersection just turn right until you reach the end of the street and turn left and you cannot miss the hotel entrance. Quite easy to access actually with Google Maps deployed when you’re on the ground. ||||The hotel staff were extremely friendly (both restaurant and hotel staff). The restaurant staff always helped me out with my ice requests late at night and were pleasant to talk to for other things. The restaurant had an even better view of Bibi Khanym! The hotel staff (presumably the manager / caretaker / owner) was super friendly and hospitable. At the end of our stay he arranged takeaway breakfast boxes for our early morning train to Tashkent without us even asking!||||The rooms were quite nice, especially at the price point we paid for the room. Everything in the room (shower, electricity, bed, etc.) were in tip top shape with no signs of wear and tear anywhere. There was a small ant trail here and there, but nothing to be alarmed about as it was mostly confined to the bathroom and entrance. Our favorite part about the hotel were the outdoor seats and tables outside our room. My friend and I spent a good couple hours sitting in those chairs just admiring the turquoise dome in the Bibi Khanym complex. The location cannot be beat and I think it is the best hotel for that reason in Samarkand. ||||Overall we were extremely pleased with the hotel and its staff and would recommend this one to anyone looking for accommodations in Samarkand.

The staff hotel lacked knowledge on visa information for tourist travelers and refused to provide the previously booked rooms, despite confirmation from the Uzbekistan’s government website, the embassy, and e-visa website on visa-free tourism.