Luca F.
Google
Dirty, outdated, unprofessional, and zero respect for privacy or basic customer rights. Avoid this hostel.
Worst experience I’ve ever had with a business. And I’ve stayed in over 30 hostels. 1/5 stars because I can't give 0. Horrible personal (especially the 40yrs old bold guy)
I booked two months in advance, in person at reception, and left a deposit for a private room for two. We agreed on the price. Did upfront payment. When I came back to check in, they suddenly tried to charge me more. Fine — I was tired and just wanted to sleep. Paid in full for two weeks to secure that private room. Before I went upstairs, the boldie reassured me that the room would've be private, even though my girlfriend was arriving two days later (her flight got cancelled).
The second night, I came back at 11pm after an extremely stressful workday and found another person sleeping in my room — on my girlfriend’s bed. My belongings were everywhere: cash, laptop, private documents — all left unattended because I believed I had a private room that I had paid for upfront.
The guy was an Irish guest, genuinely kind, and he felt terrible. He told me he had been overbooked and even asked to be moved because it was obvious from all my stuff that this room was private. The receptionist (a bald guy, around 40, I don’t remember his name) basically told him not to worry and to just sleep there anyway. No one called me, no message, no consent — they simply decided my “private” room was available to solve their mistake. Could you imagine my reaction, after a looong day at work?
At midnight, with work the next morning, I packed my bags and had to find another hostel.
Then came the refund nightmare. The place reeked of weed and people looked completely out of it — even a random kid (clearly high) jumped into the conversation telling me my math “didn’t add up” while the receptionist refused to refund me properly. I had to threaten to call the police to get any refund at all. They didn’t refund the full amount as agreed, split it into four separate payments, and a final $20 never arrived. I also had to go back two more times in the following days just to chase my money.
Dirty, outdated, unprofessional, and zero respect for privacy or basic customer rights. Avoid this hostel at all costs.