Chris R.
Yelp
TERRIBLE EXPERIENCE!!! Doria Rone is by far the most unprofessional, disrespectful, crooked property manager I have ever dealt with. She will look for every reason even remotely possible to keep your security deposit!!
A group of co-workers and I went up to Big Bear and stayed at Wispering Pines last weekend. There were about 10 of us, all in our 30's and 40's, like to have fun but are very respectful and responsible adults. The cabin was OK. Plenty of rooms, not terribly clean but not filthy, had a pool table room and hot tub on the back porch.
We stayed two nights and left on Sunday. When we left, we stripped all of the beds and took all of the sheets and used bath towels and put them on the floor in a pile, just like you are asked to do in any hotel anyone has ever stayed in, right? If you're going to clean the sheets anyway (hopefully) why would we need to make the beds?
When we politely asked why she isn't giving our security deposit back, she writes, "There is nothing further to discuss you can see all what you did to Whispering Pines cabin and the terrible condition you left the cabin in, including
extra cleaning needed..." Extra cleaning? We were trying to be helpful by putting all the dirty laundry in a neat pile so it would be easier on YOU when you did the laundry.
The other reason for stealing our money was, "extra dirty spa and marks on spa, these cost will exceed the 250 deposit you had on the cabin if you read through the agreement you can see you are not entiled to any refund."
You have 10 people stay in a cabin, all using the hot tub that barely fits 4 people, in the middle of the woods surrounded by dust, dirt, pine needles, dirty snow etc. you're going to have a dirty hot tub at the end of two days. That's just how it goes. Re-fill it, throw some chlorine in there and you're good to go. She tried to send us 2 pictures of the "marks on the hot tub" and we zoomed-in on the picture and you can see that its clearly just dirt from someones foot getting into the hot tub. Dirt. No damage, just dirt.
So for trying to help out with the dirty laudry, and for getting dirt on the hot tub, she claims that it's damage beyond $250 and steals our security deposit. On top of that, it was they way she handled it as well. Very unprofessional, extremely disrespectful in how she communicated with us, and gave absolutely no proof of the damages, besides the dirty hot tub, which were laughable.
So fair warning for anybody that goes through Big Bear Escapes and has to deal with this monster, Doria. I would highly reccommend saving yourself the hassle (and the security deposit) and use another company.
