Big Frog Custom T-Shirts & More

I ordered some custom shirts for my family and was surprised at how easy it was to do, and how professional the team is - they held my hand through the whole process, and we're very happy with the results!

I’ve been working with Big Frog for the last 3 years. So this is a long overdue review. Have nothing but great things to say about everyone who works there especially Julia & Cherry. My orders are always correct & done in a timely manor. A+ service. We appreciate you guys! From Falco Marble & Granite

Absolute lifesavers. I contacted them at 3:45 on a Saturday afternoon and had a custom tote order for an event in hand by 6:30pm. Impeccable service and extremely nice people - I will certainly use them again and highly recommend!

I wanted 19 tshirts made for my daughter’s bday but I couldn’t find a place I liked. I found this place the day before we were to fly down to Miami for it. I was uncertain on the design and I didn’t get the final mockup to them until about 3 hrs before I had to leave. They did it in two. The shirts looked great and everyone commented on how soft and comfortable they were. The guys at Big Frog were so helpful and accommodating, I honestly can’t believe they got it in time for me to grab them and still make my flight! HIGHLY RECOMMEND!!!!! (*The photo is marked up for privacy)

Amazing screen print, super accurate! My shipmates are loving these Tees!! Thank you so much! Ordering and delivery could not have been easier and the quality is excellent!

This is a great company to do business with! They are very attentive and pay close attention to details. They usually complete my order BEFORE, the date they give. They are super friendly and you can tell that they care about their customers and make every effort to fulfill the order EXACTLY as described. They are friendly and Annie is amazing!

The service here was amazing! The guys who helped design my custom suit jacket for my daughters Sweet 16 party which was MET Gala themed did an outstanding job! It was the hit of the party! I asked them to do a rush order as the party was literally 2 days from when I walked in the door and they did it without hesitation!! In addition, the price was VERY REASONABLE!! I would highly recommend Big Frog again to do any custom work you need!

Awesome customer service - the team created a design a lot nicer than i would have been able to do on Canva in super fast speed and called/ communicated to ensure it was exactly as i wanted, offering options and walking me through them. Daughter and dad were thrilled with the personalized Father's Day shirt. Shirt quality was super soft and lovely. Only suggestion is to size-up- they run slightly small.

I just wanted to take a moment to say that Shamus (not sure if I spelled that right) at Big Frog was exceptional at helping customers yesterday. He addressed everyone that walked in and the place was packed. He kindly offered directions and solutions based on everyone's needs in line. I got my shirts designed and ordered in a few minutes. It was a simple project, but we designed based on what fonts were readily available and got it done. I was really impressed with his work ethic and professionalism.. I would work with him any time on any projects. Big Frog has helped with tons of our endeavors I'm part of. Girl Scouts, Public School Functions, New York Junior League, Texas Exes.... Anytime I refer friends to this company, they circle back with "thank you for the referral! Fast service and great printed apparel!" I just love helpful people that deliver. They work at Big Frog.

I ordered a T-shirt online and when I questioned the fact that it was not clear that there was a shipping charge before I placed the order, the owner, Kerry Colley, became ruder and ruder, ultimately calling me a "Karen, and saying that I was having a meltdown. All I wanted to do was order a T-shirt from an organization I love, but after increasingly nasty comments, I decided to cancel the order. I copied the organization, and hope, they will find another vendor to make their merchandise. All he had to do was say, I'm sorry that our website was not as clear as it should be. Since I wanted the t-shirt, and even expected a shipping charge, I would have kept the order. This is, without a doubt, the worst customer service I have ever seen.

I ordered teeshirts for my grandchildren and the service at the store was excellent and the turn around time was great. However the teeshirt sizes for kids was a little out. I had not seen the actual sizes when I placed the order. So make sure you see the actual garment before you place the order. Also a little overprice.

I wanted a simple picture on a tote - It took 4 phone calls and then I had to leave work to physically get to the store so I could finish the transaction I had to wait another day for a simple item - I have given this place a lot of my money and this experience was awful I don't like when lgbt-q employees treat lgbt-q customers with dis respect and lackluster service - The young lady who did take care of me finally was nice and gracious But I won't ever go back

I survived NYC Earthquake 2024!!!!!! Extremely fast turn-around. Hilarious shirt, this place is awesome.

Use this incredible business. I can't say enough great things about what they do and the people who work there. We had a very last minute request for a decent size order and they produced awesome art work, secured the items we needed and in two days we got our items ahead of the deadline. Super impressed. If you have anything you need personalized (kids party, family reunion, school function, or just a fun shirt or hat or bag for yourself) do yourself a favor and head to them!

Such a great experience, friendly customer service. Love the quality and design of my shirts.

Can I just say....WOW! I came across Big Frog a year or so back out of desperation for new merchandise for my small business. From the very first project--- fast forward through about 20 or so major projects since, the Big Frog Team has continuously gone above and beyond to provide me with the MOST special and HIGH quality garments, totes, hats, mugs, etc.! The graphic designers on sight are overly proficient, helpful and full of creative ideas that elevate my projects to another level. Now my business is absolutely BOOMING and I cant thank Kerry and the team enough. With the fairest prices and friendliest faces in town, do yourself a favor and go make MAGIC with Big Frog in the UWS. P.S. You won't believe the extravagant and colorful rainbow PRIDE '22 decorations currently on display at the store... Pro tip: They have a vast array of inclusive, heartwarming, and good-looking Pride-themed T-shirt designs ready to print for EVERYONE to celebrate this month FOR ONLY $10!!!!!!!!! Please, go see for yourself! 20/10 Will definitely be back, over and over again!

Store is cute and a neighborhood gem. I had a few shirts made for pride. Staff is friendly, quick and easy to work with. The shirts turned out great! Def recommend

The Big Frog team was so helpful in designing high quality T-shirts for my family as gifts. Kerry and everyone else who works there was extremely patient and thoughtful in helping master our design. I will 100% return for more custom items soon!

I was referred to this company by a neighboring business that is much larger than my small business. They explained that this company has been attempting to gain their business and that I should also look at them. I called and explained what I needed and was rushed off the phone and told to email my request. I did. After emailing and describing what I was looking for, the person I was corresponding with acted as if she didn't understand my request. I then asked my neighbor to assist because it was confusing to me how they offered them a service, but when I described the same service, they acted like I was speaking a foreign language. As soon as my much larger neighbor, who they've been begging for their business, jumped in, they suddenly understood my request. Frustrated that they couldn't be bothered with me before (at this point, I called twice and emailed trying to explain what I was looking for 2-3 times), I mentioned that they could have put some effort into trying to listen to me and understand my request. Instead of utilizing any doctrine of good customer service and trying to understand and apologize for a potential customer's complaint, they were offended that I pointed out their lack of customer service and began to go back and forth with me unprofessionally via email and told me they didn't want my business. Cause having a toddler temper tantrum when people criticize us is the way to go. This isn't a concern as they aren't the only game in town, and quite frankly, I won't lose any revenue from not working with them, but them, on the other hand, service businesses like mine. I'll share my experience with my broad network of hospitality-based businesses. I can't speak on the quality of their product, but I can speak to the unprofessionalism and lack of customer service of Kelly. If you take some time to look at her responses to anyone who has given the business a negative review, you will see the pattern of her reaction to poor feedback.

Love this store! I designed my family's tshirt and my friend's tshirt multiple times. What I love about this store is the quality of the shirt. There are lots of colors and they can also custom order the specific colors from the vendor they use. Also, they are very helpful and quick. You can wait in store to have your tshirt printed or come back to pick it up later in the day. Lot of time, I ordered it from other website and often time, you don't know what the fabric feels like but whenever I order from Big Frog, I know I'll get the best quality.

Very displeased, poor communication. I unfortunately left my Order which they had to reprocess because my pink breast cancer t-shirts for my team where printed with wrong color and since I wasn't given an opportunity to choose color I wanted before the t-shirts was printed Britt ordered new t-shirts and we worked together on the right color. However, when t-shirts where ready for pickup in November I couldn't pick them up cause I was sick and plus I was out of town because I commute back & forth out of town caring for my elderly father which I shared with Britt, Annie & Kerry. So the t-shirts were left at shop for 4 months before I came to pick them in March to find out my t-shirts were recycled. No one emailed me or called to say that if t-shirts are not picked up before this date they will be recycled nor was that information listed on receipt. It wasn't like there was no dialogue at all. I did communicate with them. I never thought to send someone to pick up t-shirts for me because I was too busy caring for my father well being. Big Frog company could have communicated better. I never gave impression that I didn't want t-shirts. Besides t-shirts were for good cause, for my team that walk to support me for breast cancer awareness walk.

Big Frog really came through for my party planning needs. From original color selection and design, to high quality fabric and on-time rushed printing, this local business really impressed me. Personally, I also love that the place is family run and LGBT-owned, and that every communication with the entire team there has been an absolute pleasure. Plus, I've got (t-shirt) memories for life! Note: the shop is also kid friendly and they have awesome ideas for nearly every holiday! Go and check them out in person, as the in-store merchandise selection is impressive.

Great service! Staff was very helpful and went above and beyond for me. I knew nothing about printing t-shirts and the staff really took the time to explain the process and figure out the best options for me. The service is pretty fast in my opinion. First order took less than a week and my second order took just a few days. Highly recommend!

Ethan was extremely helpful showing me a large variety of t-shirts and designs that I could choose from. I kept changing my mind and he was so very patient!! I was so impressed by Ethan's work that I had to contact my wife to check with her on what color t-shirt and design she wanted so we could have matching shirts. I highly recommend shopping at this Upper West Side Store so that Ethan can help you out.

Super helpful and super friendly. Much needed welcome addition to the upper west side.

Amazing customer service. They really work with you to design your custom product and are really patient so that it comes out as intended. They really care about ensuring that you are satisfied and go above and beyond for their customers.

I have used Big Frog for a couple of years now for large and small orders. Everything from t-shirts to polos to hoodies with every kind of logo option from direct-to-garment to embroidery, etc. When I need it, they are there with options and quick turnaround. It makes part of my job so much easier knowing I don't have to think about all of those details. They have it covered and they do it all so quickly and professionally. I can't say enough great things about Big Frog. Kerry and the team just make the whole process "seamless". ;-)

I worked with JR to put together a couple of custom shirts for a weekend roller skating event out of town. I came in last minute and my shirt designs were created quickly and efficiently. The very next day, which was a day before my departure, JR called me to tell me my shirts were ready. I was so happy and they came out great. There's nothing like being able to put your creative thoughts into action, then witness them materially manifest. I highly recommend this boutique! All the staff members are great, laid back, and made me feel appreciated. If I weren't so busy I'd ask to work there! Brittney is in the back on the machines. She's great too! I'll be back soon. I didn't post my shirt because I don't want anyone copying my "tag line." Ha ha ha!! See you all soon!

Best Business In The United States All the employees are helpful and nice. Only place to spend your money in the city.

This place went above and beyond for us! When our maternity surprise shirt didn't come in time, Big Frog was able to create a similar image and put it on a t-shirt. It wasn't even the type of material they usually work with, but they made it work and it turned out beautifully. They even had it ready THE DAY AFTER ordering, making our pregnancy surprise even more amazing! I will not go anywhere else.

A great experience Kerry and the Big Frog team were terrific. Beautiful soft tees with or custom image looked fabulous. People love them. Excellent communication and turnaround time. We are already doing a second project with them.

Big Frog UWS is the absolute best of the best. I can't overstate how truly positive an experience it has been working with the entire team. I began working with Big Frog in September 2020, and they have helped grow and support my business - far more than just a t-shirt printer! Their customer service is better than any place I've worked with, the constant communication and reliability - everything is white glove. Never for a second have I felt unsafe working with Kerry and his team during COVID. They take every precaution, measure, and step to ensure a safe environment for each of their customers. I left the UWS for the suburbs in December and STILL continue to work with Big Frog UWS because I don't want to work with anyone else. I have referred many people to Big Frog UWS and they have all praised their quality, efficiency, and service as well. It is such a gift to the UWS that Big Frog is there, they are true neighborhood people who want to get to know their customers and help them in any way they can. I will be working with them for the long haul!

I've been making shirts at Big Frog since they opened in NYC. I just made 5 more t-shirts and everything came out great. The staff was super helpful. Each each shirt had a unique design that they helped me to create. Kerry, Brit, Ethan and the rest of the staff were terrific.

This is an awesome local place. The staff is very friendly and a wealth of knowledge. Definitely seemed like a soon to be local favorite.

Very helpful and fast service. great soft shirts, nice colors.

Big Frog's staff, service, creativity, quality and prices are second to none. I've had the pleasure of being their costumer in the past and look forward to continuing to use their services for our growing family's vacation custom sweatshirts. It's become a part of our annual trios that our entire family looks forward to and which brings us memories for years to come. Big Frog, thank you.

Amazing service. Aisha was extremely helpful and made planning my bachelor shirts an absolute breeze!!

I needed custom coasters printed in less than three days for a wedding. When I spoke to Josh and the team at Big Frog they figured out a way to get the supplies needed even though they'd never printed custom coasters before. They were extremely proactive and easy to communicate with. They delivered the project ahead of schedule and they looked great - I highly recommend working with them!

I had a great experience here. Urgently needed a couple of shirts printed, and am very pleased with the result - especially the real-time design process. Lovely staff, quick turnaround and a quality product.