Aaryn P.
Yelp
My husband and I stayed here during our entire 6 day trip to Moab. I actually chose this place upon reviews located elsewhere on the internet - not on Yelp. I'm glad I based my opinion elsewhere, as had I seen the reviews here on Yelp I probably would not have booked at this hotel. We had a fantastic stay here, and I would stay here again.
First thing's first - our room was clean. They cleaned it every day! The maid got to know our schedule and didn't come knocking until 10:30 - 11:00 because she knew we liked to sleep in. And..it was the same lady every day. How awesome is that? She did a great job cleaning every single day as well. We left her a nice tip at the end of our stay.
Secondly, the beds were very comfortable. The pillows, as another reviewer stated, could have been a little better. But, I'm a pillow snob and most pillows at most hotels don't impress me much so I bring one of my own to be a little more comfortable.
The interior of the rooms is all wood. It does give a "lodge" or "cabin" feel to them which we enjoyed. The toilet/shower area is a little small - and the door would always run into the floor mat provided which was a little obnoxious. Otherwise, we had a table, plenty of counter space and it was pretty cozy.
The WiFi was spotty at best - half the time we used their internet and half the time we used our hotspot, we are glad we had the option of our hotspot because in the evening, the hotel would book up, (every night!) and the internet connection would go to crap.
I was pretty disappointed in their vending machines. The one in the middle on the first floor was out of order - which they told us when we checked in. Fine. They said use the one on the top floor. Mid-stay, I went to the one on the top floor and it was broken too. The other one on the bottom floor that wasn't broken, (or maybe it was, I didn't use it) only had sports drinks. I went to the office and they did refund the quarters I lost in the second floor machine, but geeze. Whoever they use for vending machine service should get their crap together...and Big Horn Lodge should hold them more responsible for the quality of their machines.
I would totally recommend this hotel to anyone traveling in Moab. The staff was incredibly helpful and friendly - even when the power went out because of a storm. The hotel wasn't all that spendy for what I can imagine other places in Moab are, so we were happy to pay the rate that we got. We had a great stay...and would do it again!