Gil G.
Yelp
First time here. Never again.
We're from out of town so we weren't familiar with the restaurant, their menu, or ordering process.
Nice exterior design and looks like an authentic BBQ restaurant. Parking was easy and plentiful. They offer outdoor dining, indoor dining, and To-Go ordering. As we walked into the outdoor dining area, we were greeted by a friendly serving staff. The weather was a bit too cold so we felt it necessary to dine indoors. The server opened the door for us. We asked to see a menu before being seated. She handed each of us a menu and returned to the outdoor dining area. Here's where things turned for the worse.
The indoor dining area is located somewhat to the "back" of the entrance. We figured we could sit down in the lobby, peruse the menu, order at the counter, and then be seated. The female employee at the counter greeted us, a bit sternly, then asked what we wanted. Okay. Rude. Red flag. We ordered two BBQ brisket sandwiches and one large drink. She never asked us if this was a dine-in order or a to-go order. She repeated our order and I confirmed it. I proceeded to pay via a credit card which was approved.
I heard her repeat the order to a co-worker but then said, "To-go!" At that point I asked that it be a dine-in order to which she rudely pointed out that I was at the To-Go counter and pointed to a sign above the order counter. She was rude and appeared miffed! She then exclaimed, "If you want to sit in that area, you need to have a server take your order!" I was a bit puzzled and said, "Oh, we didn't realize that.", which she responded with a blank stare making me feel stupid. My wife then asked, "Can you cancel the drink order and we'll take the sandwiches to-go." The employee got even more miffed! "So you want me to cancel the order?" My anger now goes up another notch. "Yes!" "It won't let me since you already paid!" Her co-worker brings our drink and sets it down only to tell her, "They don't want it!", making us feel bad.
After being on the road for eight hours, tired, and hungry, I told her, "We'll just take the entire order."
She looked at me as if to say, damn right you will!
She hands me a receipt to sign. I left her no tip, signed it, and sat down. Our order was ready almost immediately. We picked it off the counter and promptly left.
I don't know what her problem was but she had no right to treat us that way. Maybe she had a run-in with a previous customer or a co-worker but we didn't deserve treatment like that. I will never recommend this restaurant to anyone based on the rude customer service experience with her. She needs an attitude adjustment.
As for the BBQ brisket sandwich, it was so-so, even average.
Never again. Go here at your own risk.
