Briana
Google
Unfortunately, we’ve given Big Mountain Ciderworks two chances, and both were disappointing.
Last, we came for my birthday with our two young children and were seated at a high-top table that wasn’t safe or practical for them. When we asked for a regular table, we were told the venue was reserved for a private event and we only had 30-45 minutes to dine anyway. The way this was communicated was abrupt and dismissive, and the situation could have been handled with more professionalism and care. We left.
This year, we decided to give it another try. We came with a group of 11 to celebrate my birthday again and were initially happy with our seating. However, the experience quickly went downhill due to our server. She began by asking if we had heard what was going on, and when I said no, she informed us that our section was reserved for 7:30 and we’d need to be finished by then—this was at 5:15. When someone in our party said we’d do our best, she replied, “You better,” which immediately set a negative tone. Throughout the evening, she was short, visibly annoyed, and repeatedly corrected us rudely on the pronunciation of a cider. Her demeanor made us feel like an inconvenience rather than welcome guests, and it cast a shadow over what should have been a fun evening.
After reading other reviews, I noticed the owner prefers handling concerns privately, so I extended that courtesy and left a voicemail hoping for a follow-up. I haven’t received a response.
It’s unfortunate that both of my birthday visits have been soured by poor service and a lack of hospitality. The space is beautiful and the cider is good, but customer experience clearly isn’t a priority—and that’s ultimately what will keep people from returning.