Big Y at Fresh Acres

Quality of their prepared foods has decreased greatly since the last time I purchased. There is nothing special about their new offerings. Basically what they serve in the basic big Y stores. Acres always offered a step above with a greater selection. I purchased the potato pancakes. They tasted old,, the chicken salad was Terrible. I will not waste my time going there again when I’m in the area. They changed things around for the worse.

I had such a horrible experience this morning that I will never visit this Big Y again. I may never visit any Big Y again actually. The staff here are some of the most unhelpful I have ever encountered and this includes Walmart, convenience stores, gas stations, and McDonald's. At checkout the cashier thought I had more donuts in my bag than reported and stuck her hand in to check. Not only was I correct, but then I didn't want the donuts that your cashier put her hands on. I paid and left but plan to return all of the nonperishables I purchased. Truly terrible!

What can I say,it's Big Y! Every thing they do is for you!! Great service,friendly employees,clean store and I love being greeted!!

Definitely not ADA Compliant! I am the first one to give a great review when deserved. I cannot tell you how disappointed I am in Fresh Acres. I do not go there often so when I do, I enjoy shopping all their gourmet goodies and looking at the array of unique products. Yesterday being there, brought me to tears. I have had several back surgeries so depending on the day my back pain can be painful or very painful. Yesterday, it was very, very painful so I used one of the motorized carts and I am truly appreciative of stores that offer them. Maybe it was the social distancing that amplified this but there were certain areas of the store that made it impossible to get through due to the sales displays in the isles. I highly doubt that management of this grocery store or any others take a ride in one of these carts to experience what shopping is like in their store using one. There were at least two areas in the store that made turning impossible. Between the end cap sales displays and the displays in the middle of the isles I knocked over a total of three displays during my visit. This is embarrassing and aggravating as I have to get out of the cart and bend over stressing my back to pick everything up. As it stands now, I will not be going back until they are ADA compliant and I will be calling the general manager today. In doing my research, here is what I found regarding the guidelines in grocery stores and being ADA compliant. "Grocery Aisles. Failing to provide wide enough walkways between shelving units can put a retailer in danger of noncompliance with the ADA. A minimum width of 36 inches is required. If the aisle is more than 200 feet long, a passing space of at least 60 inches by 60 inches must be provided" I know they were not compliant in a few areas for sure.

Nice store with good selection, but laid out a little weird and kinda small. There is no gas station associated with this location so you either have to go to the Boston rd or Cooley st locations nearby. Good luck out there!

The butcher that worked today 12/3 around noon time was outstanding. He took the time to assist me and my 17month old son with our selections. He walked with us from chicken, to beef, and then fish selections; using sanitary and food safety skills with each exchange and was spot on in his calculations. Ive had good and poor experiences with this store, however lately the good has been tipping the scale. Keep up the great work we love the local, small town feel!

I've been coming to this big y for a few weeks now because my daughters camp is close by so I frequently buy things and go to self checkout. Ive noticed the cashiers watching me each time as if im stealing which im not. I get food stamps so it would be silly of me to steal when im not even paying for them to begin with. Everytime I go there a cashier no matter where there standing comes and stands next to me without fail no matter how many other people are at self checkout. I caught the cashier leaning over and looking inside my bag today. This is ridiculous. Between here and walmart im constantly followed and checked in on as a Black woman I find this to be frustrating and half the time im with my daughter so what would I be teaching her if im stealing? It hurts all of us. I already knew this company was racist to begin with but im tired of being treated as less than a person. And if you guys think im stealing because im rushing in and out the store I have to catch the bus to go home so thats why im rushing and ive been in retail since I was 18 your store Manager used to be my boss at Stop and Shop so im pretty sure I know the in and outs of a grocery store. If you don't believe me you can check the security footage of your employee looking inside my bag.

Great store for high quality fresh produce, fresh meat, wide variety of sweets, cheese, etc... Friendly and helpful staff. Although part of big y, no need for big y discount card. UPDATE: converted fully to big y... original review no longer applies. most or all the specialty items are gone, the café area

Like others in recent reviews, I too am disappointed that Big Y decided to very explicitly inflict itself upon what felt like a local grocery store instead of simply leaving well enough alone. I saw the corporate justification in another review, (the difference between Fresh Acres and Big Y being smaller and smaller), and it rings hollow. They didn't really have to plaster their brand all over the store, but that's their prerogative. I do feel like there has been a change in customer service since the transition, as though the employees now feel like they too are part of a faceless corporation and not some well-supplied local neighborhood grocery story. Case-in-point, The Umbrella Factory in Naples, ME (https://yelp.to/DO9Xzfl7rtb). They are locally owned but supplied by Hannaford, so they still have the small town feel while also being supported by a big grocery chain. Needlessly, Big Y found a way to suck the life out a cozy little spot. All of this aside, I love the smallish, local feel of Fresh Acres; it's nice not having to deal with the big supermarkets all the time!

Lovely little spot to have a quick soup and sandwich. There's a small area right of the cashiers where you can sit and enjoy. Speaking of enjoy, I really liked my veggie wrap filled with lots of fresh vegetables and hummus, and I also appreciated 1 of the 4 soups being vegetarian which was also very good. It would be amazing if they offered more vegetarian/vegan options though; just a kind suggestion. Lots of fresh produce, as well as several prepared meals ready for your enjoyment.

This is Probably The Coolest Grocery Store I've Ever Been To! Seriously Fresh Food & Produce! Located In a Really Nice & Safe Neighborhood Is a Big Plus. PRICES Are Very Fair Considering The HIGH QUALITY Products Being Sold Here! They carry Harder to Find Brands One Example Being Fever Tree Ginger Beer Which They Not Only Carry But Have In a Variety of Sizes! BAKERY Is One of The Best, Often New Items Available. The Quality of Baked Goods is Better then Many Stand Alone Bakeries, Seriously Amazing Stuff! BUTCHER MEATS: Something for Everyone, Everyday Cuts, Prime Quality Steaks, Ocassionally Wagyu Cuts as well. Also Available are Handmade Meatballs & Other Quick Fixins for a Hearty Homemade Feeling Dinner. The Store Is Always Very Clean and Not Crowded With Plenty of Friendly & Helpful Staff on Hand, Thank You!

This is local chain Big Y's version of ___(Whole Paycheck). I stopped in for a quick snack. I used to live in the area and haven't been inside this store in years. The prices are a bit high, as Big Y tends to be and considering the next nearest grocery store is a tad bit away. I walked into the outer area of local fresh fruits and vegetables. They have a nice selection. It's very VERY clean, and considering it was Monday nearing 11am, the store was nicely staffed. I was asked a few times if I needed any help and not I that intrusive way. I picked up a very large head of cauliflower for $2.50. Can't go wrong there. Inside the main part of the store, I found chocolate hummus. Ohhhh goodie...I haven't seen that since my too short time in Texas (HEB anyone?) I also noticed they have grassfed beef and organic chicken for fairly reasonable prices. I did get some chicken. I then went to find my snack...as someone else noted, there was only regular containers of sugar-laden yogurt. I was rather disappointed at this. I did pick up some oikos triple zero on sale 4/$5... probably better for me than the fast food place I contemplated stopping at first. I came away with my snack. Also, my fresh cauliflower, chicken and will add this to my garden veggies for a nice dinner.

always a good choice for a quick pitstop for bfast on the way to the dog park....nothing like being greeted by eau d' fresh cider donuts when you first walk in! very reasonably priced coffee and fruit salads. otherwise, everything is $$$ but it's definitely higher quality merch than other options in the vicinity. also PSA- they got rid of their plastic bags on 8/1/2019!!! bring your own or fork over the moola

Fresh acres is comparable to whole foods in selection, but the prices are among the highest that I have ever seen. I found a product (almond milk) that I typically get for $3.99, at $6.99 there. The hot bar was closer to a conventional supermarket, than a high end store. Although you could find higher end products there, definitely expect to pay up for it.. I wont be coming back. The juice isnt worth the squeeze

I was looking EVERYWHERE for sea scallops last weekend for a spur of the moment meal craving and likely due to all the cookouts and graduations, No one had them... no one that is, except Fresh Acres Market! Not only that but unlike a couple of other stores I had called, asked for seafood Dept only to get bounced around ( 1 store I had to ask 7 times to please patch me back thru to seafood).. they have a human being answered & we're so kind and accommodating! Will definitely return!

What a shame. we used to love going to what used to be Fresh Acres. now looks institutional and ware house. So depressing. Very unappealing. Produce has mold on it. we now get Amazon Whole Foods delivery. they don't charge for bags either. Thanks Jeff.

Amazing selection of food, they have close to everything, only missing perhaps the rarest of specialty items. Wish it was more affordable, pretty much all basic things can be bought for cheaper at Stop & Shop. I get fresh produce if the quality is superior, but same strawberries that are in all stores are more expensive here. Or yogurt that's $1.19 at S&S is $1.97 here. Little price differences like that add up. As it is now, this place is a once in a while treat for my household not a daily/weekly trip.

This is no longer Fresh Acres- it's just a small Big Y now. The go-to small market for great prepared foods, fresh baked goods and hard to find groceries is gone. Disappointed that the neighborhood has lost a gem.

This place has the best thin crust pizza! It's like $6 and you get your own personalized pizza. It's not like the doughy kind from Big Y.. Check them out.

Who doesn't love fresh acres lol? There are a lot of pros to this store. It is a bit on the pricey side for grocery, but their produce prices can't be beat. They're owned by big y but for some reason their produce is much cheaper than the big y down the street. It's Mostly local too, which is great for consumers and the community. The store itself is gorgeous. They've got a beautiful meat, seafood, bakery, and deli display. They've got a fully stocked and plentiful cheese wall and fresh olive bar. They've also recently added a hot food buffet, so perfect to stop in for lunch. Great customer service also. The only con is it is on the expensive side. I usually do my main grocery shopping at big y then come here for produce and specialty products.

Whoever made the decision to switch from store-made Shepherds pie to Delaney's made a big mistake. Important lesson: don't mess with perfection. Shepherds pie is Hamburg, mashed potatoes and corn. Done. Anything else is superfluous and not as tasty.

This store tries to tailor to the Whole Foods crowd, but it's just Big Y with outrageous pricing. It's important to know that this place is nowhere near a health food store--their yogurt section is packed with sugary single-serve cups, they only have one option for nitrate-free bacon (and it's not affordable at all), and their produce is not great. Their eggs are more expensive than the cage free omega 3 blah blah blah eggs from Whole Foods. Also, a box of organic brownie mix was $6.19. It's not Scarffen Berger chocolate or anything that could possibly ever justify the price. Just $6.19 for some flour, sugar, and chocolate powder that has the word "European" on the box.

I love, love this store! HOWEVER, I would not recommend their holiday prepared dinners. I purchased Prime Rib with fixings and instructions were seriously bad. The Turkey breast dinner turned out to be Jennie O.... just awful. $150 and it went in the trash and I was very embarrassed. My guests were courteous that goodness. I really do love this market but I wish I stayed with Boston Market turkey and ham as that is just like homemade and their sides are much much better. Now I have NO LEFTOVERS FOR CHRISTMAS DAY CAUSE IT WENT IN TRASH.

In fact this is a complaint about the fruit basket that I received as a holiday's gift (from my colleague) . The fruit basket was purchased from Fresh acres on Wilbraham Rd, Springfield, MA. Since my colleagues at the college and I was very disappointed with the basket, I brought it to the store to show the manager how they made the basket. The basket was packed with full of papers and few fruits on the top, so I showed it to Mr. Roger Gowin who is the manager and told him how we all are disappointed and that they are misleading their customers by selling a basket of full of papers and few fruits on the top which is not right at all. However, Mr. Gowin, was not helpful at all, instead of apologizing for what they have done and guarantee to improve for the future, he said it is our choice whether we buy from their store or not in the future. He didn't care at all that we all are disappointed or try to keep his customers. We thought managers are there to listen their customers and solve problems, but he was the opposite. You need to train him how to communicate with his customers and solve issues instead of being arrogant. So now, all my colleagues and I have decided not to purchase any fruit baskets from that store in the future. Disappointed Customers

Nothing fresh here, not worth stopping, keep on going to Whole Foods. Poor quality of organic produce and limited. Nuts and bin items stale, burnt twice, to make matters worse, rude Dairy and Produce managers, rude woman at customer desk, cashiers nice though, woman doing samples one day started bad mouthing employees at Trader Joes and Whoke Foods, had to laugh because of my experiences here. I have no complaints just compliments for both Trader Joe's and whoke Foods Hadley

(4) ~ very good overall local "whole food type" grocery store. Really like that the produce section tries to buy local too;)

Been gobbling down sammichez here for awhile and never thought of doing a review until now. Today I had the pastrami on rye and it was good. It wasn't heated all the way through and I asked for it to be left extra long in the press but it still gets a thumbs up. The other day I had one of their pulled pork sammies and that was good too so I hot one to go for my daughter as we both love bbq grub and she liked it too. The people behind the counter are always helpful and courteous. The spot to sit and enjoy your meal is always clean and you get to people watch as you're chowing down.

Fresh Acres is a nice stress free shopping experience that you will pay for dearly. With that said I do love this place. The sushi, deli, fish, and meat are excellent. Nice gourmet selection of hard to find items. The stone pies are awesome. Nice cheese selection. Dessert counter, prepared sections, great sandwiches. It's basically everything Big Y is not. I just wish it wasn't so damn expensive. It's not a place to do your entire grocery shopping, but a place to get lunch or some ingredients for dinner. Plus their roaster chickens are the best around.

I know people don't come here hunting for pizza but I sure did, and it was the best I've had in town. They prepare the pizza in a stone oven so the crust is perfect. There is an outdoor area for the produce section, which has a lot of local products. Inside the entrance is a wonderful deli and meat section with so many choices. There's also a vast cheese selection. I didn't get a chance to try their bakery items but it all looked like the typical essentials. I would describe this store as a mini-Whole Foods because of all the organic options down the aisles. The frozen section sells typical boxed foods with the addition of local restaurants selling their pastas and sauces. Near the check-out is a small sitting area if you want to devour your food before traveling. I'll definitely be back to try out their other products soon.

Fresh Acres Market is a Big Y 'experiment', the only real indication of that inside the store is the presence of some Big Y brand products in the form of cereals, dairy products, etc. Other than that, it's its own animal, which is good and bad. The good outweighs the bad by a lot fortunately. They offer a wonderful variety of quality (dare I say gourmet) ingredients. We've tried a wide variety of items from their meat case including dry aged and grass fed steaks as well as their marinated steak tips. They carry Springfield's own Zonin sausage which is absolutely tops in my book. Another plus of the store is their wide array of prepared foods. Grilled vegetables, salads, sandwiches, entrees, etc it's a pretty impressive lot. You can buy them from the case or around the corner prepackaged and priced. The offerings seem to change (they offer delicious corned beef and cabbage in March) but there are staples that are consistent like mac and cheese and shepherds pie. I continue to maintain the unfair idea that Fresh Acres is a boutique kind of place and therefore more expensive than regular supermarkets. I continue to find that this prejudgement is unfair and that their prices seem to follow the normal trends like things on sale and loss leaders. I recently purchased a block of (amazing) aged cheddar for $1 less than what Stop & Shop charges for the exact same brand. This wasn't on sale, I'm comparing normal price. The negatives I've arrived at are partly comparisons to their "Big" brother chain. The Fresh Acres rotisserie chicken is hit or miss and usually miss. I buy them out of sheer convenience for dinner, always hoping for the best. Frequently they are overcooked, the symptom of this is not that the meat is dry but that the joints/cartilage practically disintegrate. It's nearly impossible to remove the leg without a quarter of the carcass coming with it. Sometimes you can't tell where the meat ends and what was bone begins. If they were to start selling Big Y's SuperBird they'd be doing themselves a favor. I also wish they would have incorporated, in some fashion, Big Y's seafood take-out business. Perhaps it didn't fit the "Fresh Acres ambiance" but they could have given it a shot. I bet they could have improved on what is already good too. In some ways Fresh Acres sets itself apart with customer service. The management and check out folks do a good job in doing the right thing. I had an item ring up at the non-sale price and I was given it for free on the spot, no need for a managers approval.

I had no idea Fresh Acres was of Big Y relation. The contrast between my Big Y on St. James Avenue and this Fresh Acres Market is astounding! I love their central take-and-eat food station. Everything-- sushi, pastries, cold deli-style entrees and sides, piping hot food ready to eat then and there-- all looks and smells delicious. No boring fried potato wedges or microwave-oven mashed potatoes and gravy. This is deli food taken to the gourmet level. Their meat and seafood counters are so much more inviting, and in a strange way, personal. I feel comfortable asking the butchers questions, and they seem knowledgeable about answering them (a stark contrast from the don't-bother-me, cloistered away butchers at Big Y or Stop n Shop). In the "fresh" foods department-- meats, cheeses, yogurts, fruits, veggies, meals ready-to-eat-- Fresh Acres really excels. However, I feel they really fall short on the pantry staples end of things. For example, their ethnic shelf-stable offerings are slim to none. I was hoping to find some much-needed Asian ingredients and was disappointed by the extremely limited options (no better, or even worse than larger commercial grocers). In this regard, a place like Trader Joe's or Whole Foods fares much better. Fresh Acres is the place I go to get a healthy bite to eat-- perhaps a vegan Indian dish just waiting to be warmed up and a bottle of kombucha-- but isn't affordable enough to warrant going for my "regular" grocery shopping.

A tiny bit like Whole Foods minus all of the Vitamin D deficient vegans in a completely unsuspecting section of Springfield. Perhaps not your supermarket for the basic daily necessities, but certainly worth a weekly stop. Everything here for one reason or another just seems better. It comes with a price, but I do think its worth every penny. There are a number of things that set it apart from your basic supermarket. Dry aged steaks, willingly cut to order. A large selection of in store prepared foods. A great artisan cheese selection. Cider donuts made in store. A gelato bar. A gas fired brick oven pizza counter with some very creative offerings. Plenty of surprises to say the least. If you enjoy food shopping and exploring along the way, this is a store for you.

This is a fantastic local market. They carry a wide array of fresh flowers, fruit, natural foods and healthy prepared meals. They also have foods that can't be found in most stores such as many gluten free options and locally sourced foods. If you're looking for extremely fresh fruit or meat then this is definitely a place you should check out. They also have beautiful flowers during the warmer seasons. The only downside is the hours, they close at 8! Make sure you try one of their hot sandwiches, or the sushi, it's all fresh and prepared that day!

I stopped here on a road trip and loved it. Large selection of fresh produce and food. Lots of snacks and some prepared food at a good price if you're on the road and looking for a fix. Everyone working there was super nice and ready to help! I have it bookmarked for the next time I travel that way!

I love Fresh Acres. I go here for groceries and when I get lazy and want a quick lunch or dinner. Groceries: Their grocery prices can be higher than many super markets. However, many of the ingredients are higher quality and better freshness. I have gotten strawberries from here, BJ's, and Shop Rite, and by far the Fresh Acres strawberries have lasted longer and been equally priced. If it is more mainstream things, like yogurt, milk, you aren't going to get any deals here though. I was able to find tahini here which is difficult to find. They also have an array of hummus, though not "cheap", there are different flavors that I can't find at a regular supermarket. They have a whole variety of meats as well (can't comment on them since I don't eat meat any more), but they are organic and grass fed, if you're into that sort of thing. Their breads are also super yummy! Prepared foods: THIS is the highlight of Fresh Acres. Their pizza is AMAZING. It is super thin crust, made in their brick oven pizza. I love their pizza. However, since getting a pizza stone, I make my pizza at home a lot now. I still buy their dough though because it is the best.dough.ever. I've tried making dough at home several times and it just never equals Fresh Acres. Shop Rite's dough doesn't equal Fresh Acre's. Nothing. does. Moving aloonnng....I've also enjoyed their premade indian dishes. Nothing to brag home about, mostly because I like it spicy and it didn't really satisfy that craving. The spices are good though, so if you like it mild, go for it. Their soups are also delicious. I can never resist their clam chowder. I like how you can pour it on your own. If there only seems to be broth in the container, that's because I took all the clams and potatoes - sorry folks! Salads are fresh and varied. Delicious sushi too. The sushi chef is super nice and will put a sauce on anything if you want it. I am obsessed with eel sauce, so I always ask him to put it on the roll I like. They are reasonably priced, but don't expect it to be much cheaper than the restaurants. Finally, they have La Fiorentina's cannolis (and other baked treats) which are sooo delicious and much more convenient for me to get at Fresh Acre's while I'm right down the street at school, than to drive into Longmeadow or downtown Springfield. WIN! Oh! Almost forgot...also tried their gelato. Only a dollop as a sample...it was too cold to get an entire serving but I couldn't say no to a sample right? Tried the pumpkin one and it was ah-mazing. Can't say for the other flavors, but if you're craving gelato, ask for a sample too!

We live right around the corner from Fresh Acres. This point is important to consider when you think about how close you want a market in your neighborhood, and how big it should be. Fresh Acres is small enough where you don't have to wander through a couple of dozen aisles to find maybe 3 items you forgot for dinner. You can find what you're looking for quickly and easily, and don't have to hike across huge warehouses to find it. The produce section is *always* impeccable. Whomever they have working the display of the veggies deserves a raise - it's always most impressive, and I'm always happy to walk into through store through the produce section. I also love the opened-front of the door, even in winter. Kudos for that detail! Fresh Acres, while seemingly a little sister of Big Y, accomplishes the intimate atmosphere of the old-fashioned corner grocer. I, for one, am grateful for that. Their stone pie department makes great stone pies, but we've had some bad experiences with ordering online and getting what we wanted. When the manager offered to do our next order on the house via email, all I had was an email from him, and the shift manager wouldn't accept it. Classy, guys. The prices are about what you'd pay at Big Y or Stop 'n Shop, though. It's not quite as expensive as Whole Foods, but they have some of that quality in them, and we appreciate that as customers. Overall, we're very happy to have Fresh Acres in the neighborhood. We're also very grateful. I often wish they didn't close at 8pm, but I guess that's what you get when you don't have to walk for 20 minutes to get 3 items!

I love this place. Everything is always fresh, clean, and organized. Staff are friendly and helpful. Price is a bit more expensive than regular supermarket, totally worth it though. Spacious parking lot too.

This place is pretty solid and comparable to Whole Foods for quality whilst being a bit cheaper. Great local options for produce, delicious in house made apple cider donuts (some of the best donuts I've ever had) tea, and various bulk spices. Like Whole Foods (whole paycheck), you probably won't be buying everything from here, but for meats, cheeses, produce and items made in house (amazing sandwiches, sides, and dinner entrees), you'd be hard pressed to find something remotely comparable at your average grocery store. I've only been a few times when we happen to be in the area, and each time we always get something pre made for a snack and/or meal. This time we opted for the Muffaletta and a Cuban that were both heated on the press. Muffaletta was amazing, and the Cuban was decent. Definitely nice to have delicious options available if looking to streamline your day and you're already there picking up a few items. Be sure to check this place out. Pretty good size and selection of various goods and a stellar selection of pre made items.

I've been shopping at Fresh acres for quite some time it is a great place to go for a variety of different things for the most part their food is fresh and enticing sometimes the hot bar that is provided there is not kept up I have been in the food business for about 14 years I am very picky about what my food looks like and how it is presented as well as taste. There are times that I have gone in there and stuff has not been rotated broccoli is brown stuff is dried out and just does not look appealing. Other than that the store itself is very clean the people that work there are very pleasant and I would shop there again for groceries

I was very surprised to find a place like this in Springfield (That's not a shade. Just an observation.). I hope they'd open some locations in the Boston area now that Whole Foods is becoming more commercialized.

Horrible experience... ordered our thanksgiving for the first time so that we would be able to enjoy more time with our family. We ordered a meal that is supposed to feed 10-12 people. To start the turkey is pretty much frozen and looks uncooked...cranberry sauce(they gave us a can), sides were in small containers definitely not enough for 10-12 people. I spoke to the manager roger who's only response was that he feeds that meal to his own family. We normally shop here 3-4 times a week but after this I don't know if we will be back. I asked a million questions before ordering the meal which my the way was almost $100. They didn't care all they wanted was name and pick up time no questions regarding allergies or even telling us what the process is or what would need to be cooked or anything. Horrible Thanksgiving I am now running around trying to make Thanksgiving dinner happen.

This place is by far the best specialty supermarket in the area. It has almost everything you can think of. We also stop in for lunch, the soups, salads and sandwiches are always satisfying and delicious. They even have a hot bar with food. They have pasta salads for lunch and focaccia breads. They even have food you can take home for dinner. You can even stop in for coffee, donuts, Danishes and such. They make homemade apple cider donuts that are to die for. The organic produce section is great and reasonable. They can be pricey but they have no competition so they can charge what they want

Stopped in yesterday for some groceries, and the customer service was incredible. Two ladies were very helpful when I needed some direction. The icing on the cake was the young gentleman at the register. I forgot his name, but he was tall, thin, lightskinned, and so very nice to an incredibly rude customer. I was so impressed at how he kept his patience and smile throughout the whole bitter exchange. She was acting entitled and very nasty to him, but he kept his cool. When it was my turn I had to compliment him on that, and he smiled at me and provided the same excellent service as he had to the rude woman.

I know you are not going to find a "spa-like" grocery shopping experience in Springfield. This place, I will admit, does come close (dim lighting, not crowded, chances to splurge on exotic items). However, remember that this is not a small mom & pop farm stand, or a local organic grocery, or even a mega natural foods warehouse. It is in fact the worst of all these things. Prices that are higher than Whole Foods, items that are standard at every grocery store (i.e. Dole Bananas or Grimway carrots), and customer service that leaves something to be desired.

As close to Whole Foods as it gets, even better actually. Great selection of meat, fish, breads, and cheese. Everything is fresh. Excellent for gluten free people. Lots to choose from. All around awesomeness. Prices are a lil steep sometime but you do get what you pay for...quality.

The Grilled Chicken BST (Bacon Spinach Tomato) pie has to be one of the best pies in all of Western Mass.

What can I say? Excellent quality, fair prices, clean environment. Really enjoy going here to shop.

This is a nice, local place for unusual and/or "health" foods if you don't want to trek 45 minutes to the nearest Whole Foods! Somewhat pricey for a regular grocery trip, though.

I don't shop here as my go-to market but in a pinch Fresh Acres is great. Some really cool items that take me back to my old Table & Vine days. I always find something new to try in every aisle. Today was an old stand-by with Zonins sausage. Employees are friendly and efficient. Worthy of a stop

I adore fresh acres. Delicious prepared food, great ingredients, and a wonderful selection of fresh fruit and veggies.

Ive been comming here on n off, their stone pies are not consistent, sometimes its burned, or dry, or perfect..the greatest thing is that if ur not satisfy the manager is pretty much on the customer skills n took care of me when i was unsatified. i tell u this fresh acres i hope it stays for many yrs to come.

My favorite place for flowers and desserts. I'm there a few times a week to grab dinner or just see what they have.

Essentially it's just a glorified Big Y. It's a great place to stop for the ingredients for tonight's dinner, but avoid buying staples. Not much selection & overpriced. They lack the variety that would put them in the Whole Foods catagory. They stock the same gluten free items as regular Big Y and also like Big Y, do not carry non-dairy yogurts.