Benjamin H.
Yelp
As cute as this place is in the pictures... it was nothing to write home about. I am NOT one to ever write a negative review or complain, but I have to say something about my experience at this place.
First, when we booked online through their own website they had the room rate, food tax, but not the actual price of room tax. Therefore, when we got there we paid about $10-15 more than we thought we would pay. We didn't mind, ok there is state tax they can't dictate that... but then we get to the actual stay..
We were shown to our room (the Bon Voyage), and got settled in. We went out for the night, had great access right into the back parking lot, so we could come and go as we pleased. We did love that.
The first night, I slept horribly. The mattress was not supportive for me at all. I had a really difficult time getting comfortable, all through the night! I even went as far as giving it a shot to sleep on the floor because it was THAT awful for me. For awhile, the floor was more comfortable! I didn't fall asleep until around 4am and woke up so exhausted...
We went downstairs for breakfast in the morning, and it wasn't as good as the reviews we had previously read wrote about. The pound cake was delicious, but the rest of it was cold and "eh".
I finally decided to call Scott & tell him about the mattress. I was nervous to do so, but felt like they must really care about customer service and satisfaction.. I called Scott and asked if there was a foam topper I could put on it, if he could switch us rooms, or even just give us a partial refund so we can go elsewhere. The only response I got was uncomfortable & cold, he told me, "Well I've NEVER had a complaint about the mattresses ever! Those are the best mattresses! I can't give you a refund because I turned 3 people away today because we're full, and even if I could give you your money back, I don't have anyone to clean your room and get it ready for someone else." ...... Gee ok... so mayyybe they don't care about customer service? Seriously, no sympathy, & made it seem like it was my own personal problem so why should they care?
We ended up staying since we weren't getting any help otherwise, and my wife just switched me sides to see if that'd help. It did somewhat, but it wasn't as wonderful as I expected.
The next morning, didn't even ask if I slept better the second night or anything. We went downstairs for a banana and some juice, then went upstairs to pack our bags and get the heck out of there. We were thinking we'd soak every minute we had there until check out, but definitely ended up checking out earlier.
Overall, I wouldn't recommend this place to anyone. Sorry. It's cute for pics and the decorations, sure, but you can get that a lot of places for a LOT cheaper.