Robyn R.
Google
The room had a light fixture hanging from the ceiling when it shouldn't have been , so they promptly had an electrician check and fix it . Within the first hour of stay . The plumbing in the 2nd bathroom thumped on the wall and the toilet gargled so we didn't use it .
I felt let down by staff other than a few that were just nice and did the job well with a smile. As service management seemed annoyed when I had asked to honour the tag price of a holiday gift , it scanned higher and I was told the price tag is not correct as they are still working on it .
The amount of time I saw guests step out of the staff way or the amount of staff flock to the bar ahead of guests was a surprise. Staff socialise in shift time and guests wait.
Kids holiday program was not mentioned at all until I spotted a sign , but was promptly told all the reasons why they don't go ahead . The menu was very creative and the children 's menu was overpriced and embarrassing.
We used the pool a lot which was clean and maintained.