Jokin Auzmendi
Google
We stayed here for one night in our vehicle, specifically to access the facilities: showers, laundry, and to fill up our water tanks. Unfortunately, there was a problem with the water supply, which I completely understand and don’t blame the park for.
However, during check-out we politely asked if we could remain on the premises just a bit longer — not to stay another night, but simply to wait until the water issue was resolved so we could shower, do laundry, and fill our tanks. The response was a firm no, with zero understanding or flexibility, even though the only reason we stayed (instead of free camping 5 minutes away) was to use those amenities.
Since we couldn’t use the facilities we paid for, we requested a partial refund, which was also denied. Disappointing service and a complete lack of empathy for travelers dealing with unexpected issues.