Juliana Braz
Google
I am writing to express my disappointment with our recent stay last weekend. We occupied a group of large powered sites and unfortunately felt that the value for money was not commensurate with the experience.
Despite the campground appearing full, indicating a significant income stream, we observed several areas where maintenance and upkeep seemed inadequate.
Barbecues: Of the three barbecues we attempted to use, two were found to be in a broken state.
Showers: One shower in the female bathroom was also broken, with water coming out of the top instead of the normal direction.
Power: Power was out at night for long hours. We couldn't charge anything while in the tent.
Kitchen Facilities: The kitchen was severely under-equipped and poorly maintained.
Only one sink was available, leading to long queues for dishwashing.
There was a complete lack of essential kitchenware such as plates, cutlery, and utensils.
Only one kettle and one toaster were available for the entire kitchen.
The refrigerator was in poor condition, leaking and insufficiently sized for the number of campers.
Games Room: While the games room had amenities, the pool table and arcade required payment for use.
The table tennis equipment provided (bats and ball) was in a dilapidated state and of very poor quality, rendering the game virtually unplayable.
We have stayed at numerous caravan parks and, considering the nightly rate, our experience at Tasman Ledge Point fell significantly short of our expectations.
We hope this feedback is taken seriously and that improvements can be made to enhance the camping experience for future guests.
Sincerely,