BIG4 Tasman Holiday Parks - Rowes Bay

Worth the stay. Great location straight across from the beach and not far from the main waterfront. We stayed two nights on different dates. The first night we stayed in the standard studio cabin (shared bathroom). This cabin was pleasant surprise. Although we didn't have a ensuite, the large room with bunkbeds made the kids happy. The second night when we stayed in the ensuite studio, I had one issue with this room, the blinds didn't line up properly and the sun in the morning was really bright hitting the pillow I was laying on so there was no chance of sleeping in. Both rooms were very clean. I did however have an issue with trying to get into the shared bathroom, on the fourth go putting in the code I managed to get in the bathroom, not good if you are urgently needing to go to the bathroom like I was that night. Staff were helpful. Both times was easy to check in. There are many accommodation options suitable for your budget. We will definitely be staying here again.

We stayed in an ocean view deluxe 2 bedroom villa, which was beautiful and clean. They turned our aircon on prior to our arrival and on such a hot day was very much appreciated. The guys at the front desk when we arrived are absolutely lovely and welcoming, more than happy to answer my random questions and have a laugh. All the staff here are amazing, happy to help and nothing is ever a drama, the team are always around cleaning the park, amenities were immaculate as was the pool and BBQ areas. There is a well equipped little convenience shop located at the office. Right across the road from the water and kids park which most mornings has a food truck doing coffees and bagels. Amazing park, Amazing location and an Amazing team. Thank you our stay was great and we look forward to stopping in again in the near future ☺️

When we were looking for a park, we specifically picked this because it was by the ocean AND had a pool. I rang and booked and paid for 2 nights. However, on arrival were told that the pool was out of action. While the staff were curtious, at no stage during my booking was this mentioned, thereby giving us the option to choose somewhere else. Having been a business owner I find this behaviour very poor and deceitful business practice in this regard. I also note, while an apology was given, there was no offer of reduction of fee to compensate for the lack of advertised facilities. Apart from that, it is a lovely location.

The location of this caravan park is fantastic, with the beach just across the road and close proximity to the city and essential amenities. In the past, our stays here have been wonderful, making it a place with great potential. There has clearly been a significant decline or change in management. The accommodation was dirty, with thick dust, old rubbish, and used soap found under the beds. The dishes that were in the cabin had dried food still on them and required cleaning before we could use them. The bbq was still uncleaned after its last use and was caked with grease and burnt food. Marks and stains on the walls in the toilet clearly showing they had not been wiped over prior to our stay. An employee aggressively approached our vehicle with a leaf blower after we mistakenly entered through the boom gate due to poor signage. Additionally, the reception staff were unhelpful and dismissive. The dismissive attitude of the staff was a significant issue during our stay. On multiple occasions, we encountered a complete lack of engagement and a general unwillingness to assist guests. When my children approached the reception to inquire about renting fishing rods and tennis racquets, the staff member didn't even bother to look up from her phone, providing a curt "uh no" before returning to her screen, effectively ignoring them. Although the booking was booked for 6 guests there were only 4 towels in the cabin and when additional towels were requested they advised that there was none available until the following morning after laundry had been done. No apology or care was shown at the inconvenience of this nor were additional towels bought to us when they had said they were available and when we enquired again, we were met with dismissive responses and a clear unwillingness to help. Furthermore, our requests for a late checkout and to extend our stay were handled with similar indifference. Despite the park appearing to have available spots online and over the phone, we were told the park was fully booked and that we needed to leave promptly. This lack of flexibility and the dismissive manner in which these requests were handled left us feeling undervalued and unimportant as guests. It was clear that the staff were either poorly trained or simply did not prioritize customer service, which significantly detracted from our overall experience at the park.

I recently stayed here for few days and was happy with the whole experience. Great customer service, spacious comfortable accommodation. Fantastic location along the beach. A added bonus were the pop up food trucks, there was a pizza truck in the evening and a coffee truck in the morning, super convenient because the nearest convenient store is quiet a walk from the Big4 park.

In some instances 1 star is too many for this stay. We stayed from the 28th October until the 1st of November in cabin A02 , our cabin was a huge let down from filthy toilet brush that literally smelled to bed bugs that left bites all over us. The cabin only had 1 blanket for a 4 person booking. The stovetop didn’t not work and no cooking utensils were provided anyway. Ants gallon, it was impossible to keep them away they took over the whole space. Staff were totally disinterested , did not provide further bedding we had to go buy it and didn’t care about the bites either, yet I am fully aware we were not the only people to raise this concern during our visit. Emails are totally ignored. It seems once they have your money the quality of your stay doesn’t count. This experience and lack of follow through is so disappointing that it’s time to complain further outside of the company and review panel.

Great family spot, we stayed in the 3 bdrm sea view unit. Fully self-contained with the bonus of washing machine and dryer in the unit. & all the fun facilities for the children, swimming pool, tennis, basketball & a giant chessboard. We would definitely stay here again

DON'T FALL for the "stay one extra night at a cheap price sms". We replied to this sms that we indeed want to stay an extra night, but when we checked the next day by calling, it was all of a sudden 10 dollars more and they did not know of anything. When replying that this does not feel really fair, I was told to find another campsite (which was not an option for us anymore). Apart from this friendly bloke on the other side of the phone, the staff was really friendly and the facilities on point.