M1052DMmarian
Google
We stayed at BijBlauw expecting a boutique experience worthy of the premium price. Unfortunately, the reality was far from what the hotel presents online.||||Our room was simply not clean on arrival — dust and dirt in corners, dirty fan, cockroaches and insects in the room, and no towels for the sunbeds. The bathroom had no door, only a loose curtain offering zero privacy. Our terrace was directly next to loud ventilation units we were never informed about before booking. For a hotel in this price range, this is unacceptable.||||We raised all these issues immediately and repeatedly. It took a lot of effort before anyone took action, and even then, the feeling was that we were the inconvenience for bringing up legitimate problems. Only one person, Sira, showed genuine care, initiative and hospitality. She tried her best and deserves recognition — but one good team member cannot compensate for structural issues and lack of management accountability.||||We ended up checking out early because the stay was affecting our holiday in a negative way. Yet despite the early departure, the hotel still charged us for all nights already stayed and offered no formal apology, no goodwill gesture and no compensation, even after clearly documented issues on day one. At this price point, that level of service and attitude is simply not acceptable.||||The location is stunning, and with proper standards and management responsibility, this could be a fantastic hotel. But until there’s real improvement in cleanliness, transparency and customer care, we cannot recommend staying here. We left disappointed and felt let down rather than cared for.