Quentin F.
Yelp
First off, Bike Fiend is excellent. I was recently (two weeks ago) in the market for my first full suspension mountain bike. I spent months going over what specs I thought I wanted and what was available in my price range. Incidentally, mountain bikes are quite expensive and today, very difficult to source due to shipping and materials shortages. In any case, I found a bike I was very interested in on Bike Exchange that was being sold from Bike Fiend. I called them and they were very courteous and prompt. As I waited for their new bikes to get in so they could release this one to me, I called frequently to check on the status and they were, once again, very courteous to me; going as far as spending time on the phone explaining what I was getting and what the capabilities of the bike are.
When it came time to finalize and ship, they walked me through the process, gave me a great deal, and were willing to ship it anywhere for me. I currently live in Austin, Tx but was planning a trip to Georgia. They promptly shipped the bike to my Georgia location and provided me with tracking information. The bike arrived as depicted and they even gave it a tune-up prior to packaging. I am so thoroughly impressed with their participation in this transaction I would buy my next bike from them as soon as I am ready to upgrade. Special thanks to Kate for all the help and lovely conversation. If you are in the market for a bike or even parts, you owe it to yourself to connect with this team!
Thank you All.