Bike Zone

I recently took my bike to this shop due to issues with the chain and gears. As someone new to cycling, I bought my bike second-hand for a low price just to get me to and from work (10-15 minute ride). The person who assisted me initially recommended a full setup, explaining that the bike hadn’t been properly assembled. Trusting their expertise, I agreed to proceed. However, when I returned to pick up my bike, I noticed a squeaking noise as a staff member wheeled it over to me. When she brought it back to the mechanic, I overheard him comment that my bike had “bad brakes and low-quality parts” in a rather dismissive tone. I understand that my bike isn’t high-end, and it doesn’t need to be for my purpose. Following that, I took my bike outside to try riding it, and I found the original issue hadn’t been resolved. After returning it to the shop, I heard the mechanic discuss that my bike was a "really s - word bike". The mechanic ultimately fixed the main problem, but I felt the entire experience lacked respect. I understand my bike may not be the best quality, but that doesn’t excuse poor customer service. Not everyone can afford a high-end bike, especially in a place like Oxford where theft is a concern. Me and my s-word bike won't be returning to the shop…

Excellent bike shop that goes out of its way to help. A great selection of stock to meet almost every need. A special shout out to Mark and his team for accommodating our bikes overnight. On a bike pack trip and our accommodation couldn’t store bikes safely. We asked the people at Bike Zone and they were happy to put them up securely over night. Invaluable route advice the following day. A quality bike shop with its heart in the right place.

Went there because my bike chain fell off, and this young gentleman helped me straight away getting it fixed in minutes! Amazing service and really nice staff! Totally recommend.

Great experience. Was visiting Oxford for the weekend with my bike. Had a minor issue. Mark and the team fixed it free of charge. (Had lots of lovely bikes and kit in there too.)

Best bike shop I’ve visited in Oxford! I’d had problems with my bike for a while and they were able to fix the immediate issues so that it was rideable, and then fixed the bigger problem very quickly three days later. Friendly and approachable people, very reasonable prices. Thank you so much!

Fantastic service and everything you need to cycle. Both Mark & his colleague were an enormous help today in getting back on a (working) bike. With many thanks . Highly recommended

The staff is very welcoming and nice. I needed my bike to be checked as I had 2 flat tires and they pumped them up and checked the bike in minutes, without charging me.

Best bike store in all of Oxford - they are so helpful with all bike issues. I went there twice with issue with my bike and they helped me so quickly free of charge. I will 10% buy my next bike here.