Bike Zone

I recently took my bike to this shop due to issues with the chain and gears. As someone new to cycling, I bought my bike second-hand for a low price just to get me to and from work (10-15 minute ride). The person who assisted me initially recommended a full setup, explaining that the bike hadn’t been properly assembled. Trusting their expertise, I agreed to proceed. However, when I returned to pick up my bike, I noticed a squeaking noise as a staff member wheeled it over to me. When she brought it back to the mechanic, I overheard him comment that my bike had “bad brakes and low-quality parts” in a rather dismissive tone. I understand that my bike isn’t high-end, and it doesn’t need to be for my purpose. Following that, I took my bike outside to try riding it, and I found the original issue hadn’t been resolved. After returning it to the shop, I heard the mechanic discuss that my bike was a "really s - word bike". The mechanic ultimately fixed the main problem, but I felt the entire experience lacked respect. I understand my bike may not be the best quality, but that doesn’t excuse poor customer service. Not everyone can afford a high-end bike, especially in a place like Oxford where theft is a concern. Me and my s-word bike won't be returning to the shop…

Excellent bike shop that goes out of its way to help. A great selection of stock to meet almost every need. A special shout out to Mark and his team for accommodating our bikes overnight. On a bike pack trip and our accommodation couldn’t store bikes safely. We asked the people at Bike Zone and they were happy to put them up securely over night. Invaluable route advice the following day. A quality bike shop with its heart in the right place.

It is a lovely shop with the most friendly customer service I have ever seen :) I bought some bike accessories couple of weeks ago with quite reasonable price and great quality. They told me I can stop by if I have any issues with the bike. Today my chain fell off and they repaired it free of charge. I found this really sweet. It is indeed my favourite bike shop in Oxford :)

Bit of a rushed job, have taken two bikes there to buy mudguards and get them fitted. Both times, the mudguards / supports have been rubbing on the wheel so I've had to take the bike back to get them setup properly. Would have saved me time if it was done correctly the first time. I specifically paid for the experts to install them for me, so a bit annoying having to do this. I get that they're in the centre and very busy, but would be better if there was a bit more attention to detail with the works to make sure every customer is satisfied. Maybe better to go for quality over convenience and go for a shop a bit more out of town.

Best bike shop I’ve visited in Oxford! I’d had problems with my bike for a while and they were able to fix the immediate issues so that it was rideable, and then fixed the bigger problem very quickly three days later. Friendly and approachable people, very reasonable prices. Thank you so much!

This is not just the best bike shop in Oxford, but the best bike shop I've ever been to. The quality of service is so consistently high - explaining issues in detail, describing how to make adjustments or perform maintenance at home. They are also so generous, performing quick checks and follow ups after previous appointments, with very reasonable prices for a place like central Oxford. Bike Zone is fantastic - there's nowhere else like it in Oxford. (Also, great selection of vintage cycling caps!)

Went there because my bike chain fell off, and this young gentleman helped me straight away getting it fixed in minutes! Amazing service and really nice staff! Totally recommend.

Great experience. Was visiting Oxford for the weekend with my bike. Had a minor issue. Mark and the team fixed it free of charge. (Had lots of lovely bikes and kit in there too.)