paulepopstar
Google
We really wanted to like Bikin Island in Sóller — the location is stunning, the breakfast was generous, and the view from the pool is undeniably beautiful. However, our experience was unfortunately marred by a number of issues that made the stay feel frustrating and far from the standard this hotel claims to offer.||||Our original room offered zero privacy, with a window and balcony directly overlooking the car park and main entrance. To their credit, the staff did move us — but to a smaller room. While it was more private, it didn’t make up for the serious lack of comfort. The beds were rock hard and oddly shaped, with a raised mound in the middle. The pillows were terrible and unsupportive. We had to ask for extra pillows and a mattress topper just to get a half-decent night’s sleep.||||The service throughout the hotel felt flat and uninterested. Staff didn’t make us feel welcome and offered no help with local recommendations or dining tips. When we asked about a paella restaurant we’d researched, the receptionist claimed not to know it and redirected us elsewhere to a disappointing alternative with poor-quality food.||||The pool area, while stylish, was let down by slow service and an overpriced lunch menu featuring mainly Israeli-style dishes — curious, considering we’re in Spain. The pool bar prices were over the top and the food options were limited. ||||One final (and important) note: the hotel provides guests with a refillable water bottle and filtered water stations, but the water tastes off — salty and stale. We ended up buying our own water from a nearby shop, which says a lot.||||In summary, this hotel looks great on social media, but the reality doesn’t live up to the hype. For the price, guests deserve better comfort, hospitality, and value. Sadly, we wouldn’t stay again or recommend it.