Bikkuri Donkey Dotonbori

On 10 Sept, 2025, my wife and I had brunch here. This is the first time we frequented this chain outside of Hokkaido. We were seated in the basement. The few four seaters on I/F have nice views of the canal.

Lured in by Hamburg steak pictures. Food was up to par, not a luxury deal. Seated with no wait for party of three..got a booth, quiet and nice. Order was thru a tablet on the table, with option for English language. Very easy to understand. Aside from not realizing the meat would come with onions, all was fine. Water was refilled timely, payment was made by taking the order ticket and paying via machine towards the entrance/exit. No issues! (We didn't realize it was a family restaurant until later)

Last night, my friends and I dined at Bikurri Donkey with a party of nine. While the food was quite good and the robot server was a fun and novel touch, the service left a lot to be desired. Because of the size of our group, seven of us sat in a booth with an extra chair, and the remaining two were seated at a nearby table. The issue began when we received our bill — both tables (Table 32 and Table 33) were charged the exact same amount: 15,065 yen each. In other words, we were double-charged for our entire party’s meal. When we brought the issue to the staff’s attention, we were met with indifference rather than concern. Eventually, they corrected the charges to reflect the proper totals for each table, but no one apologized or took responsibility for the mistake. To be clear: the restaurant was not busy, and five of the nine people in our group spoke Japanese fluently, so communication was not the issue. If you plan to dine here, double-check your bill before paying. Even if you don’t read Japanese, you can count the number of items to ensure the total matches what you ordered. Good food, but disappointing customer service.

Breakfast was delicious with friendly and quick service. We came back again on our second day of staying in Osaka. Also breakfast prices are reasonable

The portion size was much larger than I was expecting for ¥1,550. I went in pretty hungry but it still took me quite a while to finish it all because I didn't want to waste any. Thankfully it was after midnight with plenty of seats open so I wasn't rushed to finish or anything. The Cherry Ruby beer was much sweeter than I thought it would be; still tasted good but one was plenty. The strawberry parfait thing wasn't as good as I was expecting, but still not bad.

Delicious menu, fabulous service, great location.

The food was fantastic—nothing overly extravagant, but still incredibly delicious, especially after a stroll through the vibrant streets of Dotonbori. Plus, the ordering process was a breeze, making the whole experience enjoyable!

Japanese burger meat with rice which was good. The restaurant is not very touristic so you dont have to wait for the table with reasonable price. You can look out to the scenic river view.