BILLINI HOTEL HISTORIC LUXURY

I booked the Wellness package through the website, which clearly stated that it included lunch, massage, access to the pool, salon, and other amenities. However, the only question on the booking form was what type of massage I wanted, so I selected a couples relaxation massage. In the end, I paid $166 USD basically just for the massage. I was told I had to pay separately for the food, and according to the receptionist, access to the pool was being given to us “as a courtesy.” We also did not have access to the salon because it was supposedly “not included in the package.” This was extremely disappointing and misleading. I strongly recommend better and clearer information, and fewer “that’s not possible” responses, because I specifically chose the Wellness package, and the form only asked which massage I wanted, not what services I wanted excluded. I honestly felt scammed. No 30-minute massage is worth $83 USD per person (which is more than 5,000 Dominican pesos). Since we were a couple, the total was $166 USD, and on top of that, I had to pay for the food separately—even though it clearly said it was included. I went there expecting to have a good experience, but it turned out to be the worst experience. It was my partner’s birthday, and I wanted to surprise them with something special, but instead I left feeling disappointed and embarrassed.

My expectation was high after a friendly description i received from a friend. But at this level of price you expect almost a simple perfection: it was not, two main complaints the noise in the room coming from the swimming pool, for a while i was thinking about a seaside effect for relaxing… it was not plus the cleaning of the beautiful terrace, noisy again when you want to relax, then in a very short formulation a disappointing breakfast. Personal very nice and beautiful area.

The rooms are surprisingly very modern. Very spacious bathroom with a beautiful bathtub. The room is equipped with B&O speakers and wireless phone charger. The amenities are from loccitane, love them. Service is very good, and the breakfast buffet is wonderful. Would definitely recommend it.

The Billini Hotel is beautiful, is in a great part of the city and the rooms and common areas are amazing. But what stands out for me is the service. Everyone is helpful and incredibly polite. There are public works projects happening in the area, but you can’t tell from inside the hotel. The staff is very polite and accommodating. For me Victor went above and beyond to help us feel welcome and comfortable. As a Dominican who lives outside the country it makes me really proud to know that the Billini Hotel offers this level of service and experience. Muchas gracias Victor!

Lovely hotel. Fabulous amenities. Central location. Excellent customer care. I wouldn't hesitate to recommend this exceptional hotel. ||Every member of the staff was accommodating, kind, and respectful. The rooms were unique and comfortable. Any (minor) complaint we had was quickly remedied. Great value for the price! We made the rooftop pool our second home for most of the week we were there. The coffee, the pizza next door, the room service. Even the common areas were a delight for hanging out. ||Everything was beyond our expectations!

So far staff are great and room is clean but there is a dull loud noise and screams coming from a wedding party just beginning.||I've stayed in a BH Hotel in the colonial zone in Bogota and it was good. So why not try in SD for my birthday knowing location.||But already it is ruined by noise.||We can't enjoy a meal in the restaurant for all the wedding revellers and it's not their problem. It is an inconsiderate management putting profit and noise over true boutique hospitality. And it is raining outside so everything is ruined.||I hope tomorrow my birthday is better than this 'earplug' Sunday night.||Shame on you owner.

Beautiful and cozy hotel in a great location. |The staff are amazing, always willing to help with everything that you need, they made feel as I was at home.|Breakfast was delicious and varied. |I had a message in the SPA, and it was great.|I really had a wonderful time in the Billini Hotel.

From the moment we arrived our experience was very pleasant. From the Valet staff to the front desk where we met Victor who couldn’t have been more attentive and accommodating!. The Hotel is beautiful and in a great location. Actually ALL the staff from the bars and restaurants(breakfast) were absolutely amazing!!. We will definitely return to this outstanding Hotel,