Hajar O.
Google
We stayed at this hotel at the end of July. While the location is beautiful and the food is very good, I cannot recommend this hotel to any family with children because of what happened to my daughter in their kids club.
The kids club organized an activity where children jumped from a high edge into hay. While this can be fun, it is also dangerous if not supervised properly. In our case, my daughter (4 years old) was left unattended near bigger kids. A much older and taller boy forced her to jump, and she landed badly on the wooden edge. Her elbow was dislocated and fractured. After seven weeks in a cast, three doctors confirmed that the injury was serious and now requires surgery. Unfortunately, this will affect her for the rest of her life.
This accident was 100% avoidable if the kids club staff had done their job. Small children should never be mixed with much older ones during risky activities. At a minimum, staff should have been present to supervise and enforce clear rules.
The day after the accident, I spoke with the kids club and they admitted they had too many children to monitor. Later, I asked to meet with management to suggest safety improvements, but my request was ignored. Instead of addressing the seriousness of the situation, they sent a bottle of champagne to our room. That response felt careless, irresponsible, and deeply disappointing for a hotel that advertises itself as one of Austria’s best family hotels.
For me as a mother, the minimum expectation of a family hotel is safety. No luxury or amenities matter if children are not safe. Sadly, safety is not a priority here, and my daughter now faces surgery and lifelong consequences because of their negligence.
I strongly do not recommend this hotel to anyone with kids.