Elizabeth C.
Google
I came to BR to treat myself for my birthday. I’ve come twice before and have had good experiences but mostly, the products work well for me. I booked a 90 minute facial and about 20 minutes in was when the hammering started. It was on for 70 minutes with very brief intervals. The sweet woman performing my facial was clearly bothered, too and kept checking in with me, making sure I was comfortable as it was embarrassingly loud but of course there was nothing she could do. When checking out, I told the man at reception about the incessant hammering, drilling and he assured me he knew all about it and there was an ongoing lawsuit with the building next door…he then told me I would be hearing from the manager about it and asked if j preferred a phone call or an email, told him phone and it’s been almost 30 days and I’ve heard nothing. These treatments are expensive and it is assumed that the treatment rooms will be relaxing. The fact that I haven’t heard anything from the manager is a shame and the fact that I wasn’t placed in another treatment room, knowing that there is an “ongoing lawsuit” because of constriction either inside the building or next door, still unsure, is unacceptable. I would wait a while to come back if you are looking for a hammering-free facial.
