Tim Herrman
Google
This review is in response to the owner's response 5 days ago:
Everything we stated in our review was 100% accurate, not false information, which is why we included pictures of the broken pool along with detailed info that also included texts, emails, and calls during our stay. We checked into this house and I immediately noticed a non - working, contaminated, dirty pool. It did not work the entire time we were there, despite the pool maintenance guy coming over several days later. If the pump was working fine prior to our arrival , as the owner stated, then why was it green from algae and filled with beach sand when we checked in? The pool obviously hadn't been looked at or touched in several days. If you are going to advertise a beautiful infinity pool on your website with 13 pictures (but you know that your pool guy is unreliable), then state on your website and in the description that the pool may or may not work. The pool was one of the main reasons we chose this house, so we indeed asked to be compensated for this.
As far as the updates of this issue while were there, both the owner and property manager knew that I had a phone with working cell service, including WhatsApp, and text messaging available. Were we supposed to sit at the house all day and anxiously wait for updates? That's not how we wanted to spend our vacation! We spent a lot of time exploring the island, eating out, and enjoying ourselves.
Half way through our vacation, the property manager offered to use the pool at the cottage next door (which was the only one working out of all 3 cottages). We felt that using another pool was not an acceptable solution and did not make up for the inconvenience. It also did not make up for the extra money we spent on this house. We could have saved alot of money if we rented a beach house without a pool.
By the way, there are very nice houses with great reviews right on the beach that aren't 30 years old (as the owner stated in her response). Yes they are a little older, but they are bigger than a cottage and are on the same beach.
It was a shame that our 20th anniversary turned into this fiasco with an owner who clearly is blaming others for the issue and being this unprofessional. We definitely know that our next trip to Eluthera will be spent at a different property!