Jessica M.
Google
I had high hopes for my first facial at Bious Esthetics, but unfortunately, the experience didn't meet my expectations. Upon arrival, the ambiance was very dark, and as a first-time customer, I wasn't introduced to my esthetician or asked about my skincare goals. During the facial, a stranger unexpectedly opened the door, which made me uncomfortable knowing she doesn't lock the door to her business where the front door steps are in an ally off a busy downtown street. Additionally, the esthetician’s facial device wasn’t charged, so I didn’t receive the glass skin facial I had booked for $150. Instead, she focused on manual massaging without communicating that the device wasn’t working. I had to ask multiple times if it was still malfunctioning, and at the end of the treatment, I was charged the full price despite not receiving the service I’d requested. I left confused and disappointed.