Zack S.
Yelp
Hi Jan (your son Will is absolutely disgusting, that you let him manage this place or work at it in any capacity is beyond me)! Everyone else: BEWARE of this place (anything but quaint). What follows is my recount of the night of February 19, 2023.
So I booked a room at this establishment anticipating a nice evening with my girlfriend while I was in town for 24 hours visiting her, reserving the Garden Room for two occupants weeks before I was scheduled to stay. I arrive early and there's no real check-in, just a chat with the breakfast host, Bryan, who shows me around the premises. I'm told that I'm unable to check-in early and that my room would be ready at 3pm, key to the room left inside when the maid finished cleaning. Pretty reasonable. I come back at 3pm and the room isn't ready until 3:30pm. Again, not a big deal. I spent my time waiting in the yard.
As I'm bringing in my things from my car, my photography equipment among them - I had shoot planned for the following day at different location - the maid informs me that the owners don't allow for photography on the property. I explain to her that I'm simply moving my expensive equipment out of my vehicle, as I'm uncomfortable leaving it in there exposed during the night and that I have no intention on using it there. Better safe than sorry; I don't care if it's Pasadena; thieves look for easy opportunities.
My girlfriend arrives about an hour later, having had some affairs to attend to earlier. We're in the room for less than 30 minutes when someone named Will (never told me what his relation to the property was [I assumed he was the manager]) calls me and starts accusing me of doing a photoshoot on the premises. I try to explain to him my rational for bringing in my equipment, that my girlfriend was occupied earlier and had to come later and wasn't just some random person, why I was in town, what I was doing and on and on until finally he demanded that I come down and show him our IDs. I didn't have a problem with this, as I can only assume, having never been officially checked in by this man or spoken to him outside of a text he sent me earlier in the day (which I'll attach), that he must have been confused watching the scene unfold on one of the numerous Ring cameras tucked away inside the premises - my bringing in the photography equipment, my girlfriend arriving later. I apologize to him for the confusion, handing him the IDs, and then he begins haranguing me about how my girlfriend's ID doesn't look like her, that I violated his trust even though no policy was ever reiterated to me by this man before being accosted by him over the phone and now in-person about policies that I never violated in the first place, and how he doesn't want me staying here any longer, that he was "evicting" me (baselessly).
At this point the harassment was so crazy I was glad to be leaving and so was my terrified girlfriend. After I escorted her to her car and went back inside to collect my things, Will continued hurling extremely rude accusations at me, insinuating that my girlfriend was a prostitute, that I was sex trafficking her. I know it sounds insane; I wish I was making this up, believe me, but he was really fixated on that - very bizarre. We're both still trying to process all the craziness. I don't know what sort of things transpired there in the past or what could have possibly happened to him personally, but something clearly scarred him - the only explanation for why he was acting so nasty towards us, especially my girlfriend. So much for a romantic evening! STAY AWAY from this place lest you find someone creeping in through your window at night! I got a real Bates Motel vibe from this place.
Lastly, I've never reviewed anything in my life - not a book, not a restaurant, not a hotel. I wish didn't have to write this but this experience was truly awful, if not memorable for all the wrong reasons, so I feel compelled to after everything that happened. There's a first time for everything I guess, and this was a lot of firsts. Godspeed if you decide on booking a night at this hardly polished hostel. You might not come back.