Shannon M.
Yelp
I really wanted to love this place as I've enjoyed Casanova's in Makawao (no longer affiliated) for decades. The location isn't ideal, but I've learned that ambiance isn't everything. However, the service was unfortunately a significant detractor. I understand staffing is incredibly challenging right now, and I've been there myself, running my own restaurant. It was Valentine's Day and a Friday, but the restaurant wasn't overly busy, and the regular menu was being served.
Our server's style was...unusual. A strange combination of hyper-formality and rushed inefficiency. While he moved quickly, he only focused on one table at a time, leading to long waits. His overly enunciated, theatrical delivery felt performative, yet his actual service was lacking. Getting menus took ten minutes, and we had to flag him down twice to order drinks (he began walking away after I ordered mine and never even glanced at my husband). My negroni, delivered by a random runner, was unfortunately not good (erm, possibly even worst ever), and it after another several minutes I gave up and went to the bar myself.
We ordered appetizers and mains together, anticipating another wait. While our waiter did check in, he didn't really listen. Dessert menus weren't offered; he seemed surprised we even wanted them. The food itself was okay, but not outstanding (for instance, the sauces offered with the seafood grill were better suited to other proteins so we stuck wit the drawn butter that came with the lobster).
I suspect this restaurant might be better suited for business lunches or after-work drinks. It's just not the right vibe for a date or special occasion. I sincerely hope Giovanni (or whoever is managing the place for him) can address the service issues, as the potential is there.